Compare Cofense vs Trellix

Cofense

Based on 1 review.

Trellix

Based on 415 reviews.

Sample Customers

Cofense Intelligence ThreatHQ

Jackson Health System

Cofense Triage

Scripps Networks Interactive

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Popular Solutions

Cofense Intelligence ThreatHQ

0 reviews

Trellix Endpoint Security Platform

38 reviews

Trellix MOVE AntiVirus

15 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Financial Services Firm

24%

Computer Software Company

16%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

11%

Manufacturing Company

11%

Government

11%

Financial Services Firm

11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MohamedShaker
Sales Team Leader at ITVikings
We are integrators. We sell and implement this solution to our customers. We have about 10,000 people using this...
Read full review of Cofense Intelligence ThreatHQ »

Review 1 of 1

GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security ( /products/trellix-endpoint-security-reviews ) is its...
Read full review of Trellix Endpoint Security Platform »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
This solution is intended for endpoint users and endpoint solutions. I like that it addresses our needs comprehensively.
Read full review of Trellix MOVE AntiVirus »

Review 1 of 5

Customer Service

MohamedShaker
Sales Team Leader at ITVikings
I would give technical support a 4 out of 5.
Read full review of Cofense Intelligence ThreatHQ »

Review 1 of 1

Ebenezer D
Network Security & Data Management Admin at Digitaltrack
I rate the technical support below five out of ten.
Read full review of Trellix Endpoint Security Platform »
Daniel Durian
Senior Information Security Manager at a real estate/law firm
The tool's partner provides the first level of support. When our engineers are unable to resolve the issues, we send...
Read full review of Trellix ESM »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
Technical support from Trellix is generally good, with a rating of eight out of ten. Some engineers are...
Read full review of Trellix Endpoint Security Platform »
Yaser_Altwailey
Network Engineer at General Authority OF ZAKAT & TAX
I have experience with technical support for the product. The support offered by the solution is good.
Read full review of Trellix MOVE AntiVirus »
LAWAL YUSUF
IT auditor at SHEFFIELD HALLAM UNIVERSITY
I contacted the technical support team regarding the audio system for McAfee. They haven’t responded to me yet. I...
Read full review of Trellix ESM »
Chetankumar Savalagimath
Delivery Manager at a tech services company
The tech support is great. The engineering team helped us well at one point, and they're very good.
Read full review of Trellix ESM »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
Technical support is okay. Some issues are resolved quickly. Other issues take more time.
Read full review of Trellix Collaboration Security »
Valerio Favitta
IT Security Specialist at asystel italia
The solution's technical support is good. Whenever I open or raise a ticket with Trellix's support team, I get a...
Read full review of Trellix Endpoint Security Platform »
Chuck Bartenbach
CISO at W.L. Gore & Associates
I would rate technical support very well.
Read full review of Trellix Advanced Threat Defense »
Rajini MohanElanjselvan
Solution Architect at PentechSolution Sdn Bhd
The technical support services are good. However, its response time could be better.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of Trellix Network Detection and Response »
Anonymous User
IT Administrator at a construction company
Customer Service: Customer service responds well. Technical Support: Technical service is also responsive.
Read full review of Trellix Endpoint Security Platform »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
Support has been excellent overall.
Read full review of Trellix Endpoint Security Platform »
Syed Faisal
ICT Manager at SecurEyes
Technical support can take some time to respond on the first level. They could improve the speed at which they...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Group IT Manager at a computer software company
I have not contacted technical support.
Read full review of Trellix MOVE AntiVirus »
Kumar_V
Senior Manager at a financial services firm
The technical support is really very good. We are quite satisfied with the level of services we get.
Read full review of Trellix Network Detection and Response »
Jorgen Bergstrom
Teamleader 2:nd line Security at Cygate AB
I used the solution's technical support and was satisfied with their responses.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Consultant at a tech consulting company
The level of technical support at McAfee is 10/10. The support is just great. Often they solve all the problems or...
Read full review of Trellix Endpoint Security Platform »
KarimBondok
Cyber security team lead at a financial services firm
The customer service and support are very fast. Trellix’s vendor support is excellent. They have responsive experts...
Read full review of Trellix Helix Connect »
VenkatKrishnan
VP - Cyber Security at Olam International
Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Works
The solution's technical support is satisfactory, but there are some hiccups. Sometimes it is required to escalate to...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Enterprise Information Security Engineer at a tech services company
Quite unsatisfactory. Sometimes cases will last for weeks without significant progress.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
System and Network Administrator at a retailer
Customer Service: Good. Technical Support: Good.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IS Manager, Software Engineer at a manufacturing company
I can log into the McAfee portal and get support. We have not had any problem with the support and we have never had...
Read full review of Trellix Endpoint Security Platform »
Manoj Nair
Tech consultant at select softwares
Top notch . Im in Inda and we have the tech support centre running out of Bangalore
Read full review of Trellix Advanced Threat Defense »
Anonymous User
Threat Intelligence Engineer (Security Engineering Team) at a government
Mcafee's SIEM support team is very good.
Read full review of Trellix ESM »
Suresh Sudarsenan
Senior Consultant at SCPD
The technical support is good but the local people are bad.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Engineer at Tenece Professional services
I rate it eight out of 10.
Read full review of Trellix Network Detection and Response »
Anonymous User
CISO at a financial services firm
We are quite satisfied with customer support. We had a challenge about two years ago when we were not getting enough...
Read full review of Trellix MOVE AntiVirus »

Review 1 of 30

Technical Support

No Data Available

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