Compare Cofense vs Trellix

Cofense

Based on 1 review.

Trellix

Based on 135 reviews.

Sample Customers

Cofense Triage

Scripps Networks Interactive

Cofense Intelligence

Jackson Health System

FireEye Helix

Police Bank, Verisk Analytics, Teck Resources

Popular Solutions

Cofense Intelligence

1 reviews

Trellix Endpoint Security

38 reviews

FireEye Endpoint Security

9 reviews

FireEye Email Security

8 reviews

Top Industries

Computer Software Company

25%

Comms Service Provider

17%

Financial Services Firm

Construction Company

Computer Software Company

23%

Comms Service Provider

21%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MohamedShaker
Sales Team Leader at ITVikings
We are integrators. We sell and implement this solution to our customers. We have about 10,000 people using this...
Read full review of Cofense Intelligence »

Review 1 of 1

Chandan-Singh
Sr Technical Consultant at a tech services company
We implement this solution for our clients for the complete protection of their network.
Read full review of FireEye Network Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
It can be used for ransomware detection and data exfiltration. It is also able to detect Remote Access Trojan (RAT).
Read full review of FireEye Endpoint Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Investigations that we conduct can become intricate and our SOC is essentially a backend exit of the client's. We...
Read full review of FireEye Managed Defense »
Anonymous User
IT Infrastructure Manager at a financial services firm
We currently have around 50 servers. We aren't really a big company but we have 50 servers which we manage. We use...
Read full review of Trellix Endpoint Security »
Anonymous User
Information Security Analyst at a energy/utilities company
We primarily use the solution for email security. We target spam emails. We want to block spam email and all other...
Read full review of FireEye Email Security »

Review 1 of 5

Customer Service

MohamedShaker
Sales Team Leader at ITVikings
I would give technical support a 4 out of 5.
Read full review of Cofense Intelligence »

Review 1 of 1

Madhav Vishwakarma
Software Engineer at a computer software company
We haven't required any help from technical support so far. I've never actually been in contact with them.
Read full review of Trellix Endpoint Security »
S M Fazlul Haque
IT Lead Engineer, Information Technology at Banglalink
We receive local technical support and this is networked, which allows them to to open a ticket for us.
Read full review of Trellix Endpoint Security »
Beşir Kayar
Consultant and Founder of Company at Viznet Bilişim Hizmetleri Tic. Ltd. Şti
Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with...
Read full review of Trellix Endpoint Security »
Yaser Aljohani
OT/ICS Information Security Specialist at SANS
I have been in contact with technical support and I find them to be good.
Read full review of FireEye Network Security »
John Matos
Senior Associate at a tech services company
I have not used their support.
Read full review of Trellix Endpoint Security »
Milos Tolpa
IT Engineer at FormatPC
We rarely needed to contact support from the vendor. In the situations when we needed some configuration from them,...
Read full review of Trellix Endpoint Security »
Simone Scatolini
System&Security engineer at Var Group SpA
They're very good. I am in contact with their support about five times a day, and they respond quickly.
Read full review of FireEye Endpoint Security »
Sabari Kumar
Senior Engineer at a comms service provider
The support from McAfee is far better than other vendors, such as Trend Micro and Symantec.
Read full review of Trellix Endpoint Security »
Chandan-Singh
Sr Technical Consultant at a tech services company
Their tech support is based in India. They are very supportive.
Read full review of FireEye Network Security »
Anonymous User
VP Tecnología at a tech services company
We have a very skilled tech support technologist who helps us with our inquiries.
Read full review of Trellix Endpoint Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Suresh Sudarsenan
Senior Consultant at GS-SCPD
The technical support is good but the local people are bad.
Read full review of Trellix Endpoint Security »
Philippe Panardie
ciso at SDIS49
Technical support is rather good. But it's very restrictive, it's false of maintenance. If you're don't authenticate...
Read full review of FireEye Network Security »
Anonymous User
Task Leader at a government
9/10. I've found technical support to be very good and responsive.
Read full review of Trellix Endpoint Security »
Anonymous User
IT Manager at a tech services company
I've never contacted technical support. I cannot speak to how helpful or responsive they are.
Read full review of FireEye Endpoint Security »
Anonymous User
IT Administrator at a construction company
Customer Service: Customer service responds well. Technical Support: Technical service is also responsive.
Read full review of Trellix Endpoint Security »
Anonymous User
User at a government
The technical support could be improved. We currently have business support and this has been a lot better than the...
Read full review of Trellix Endpoint Security »
Anonymous User
Security Engineer at a tech services company
The customer support is good.
Read full review of Trellix Endpoint Security »
EnriqueDiaz Jolly
Owner at Jolly Security Inc
In general, technical support is good, they are usually knowledgeable. There are certain areas that you might want to...
Read full review of FireEye Email Security »
Anonymous User
Senior Project Manager at a computer software company
I did not have a chance to interact with the technical support team at McAfee because our local internal IT takes...
Read full review of Trellix Endpoint Security »
Anonymous User
Cyber Security Consultant at a tech consulting company
The solution's technical support is awesome. They are very responsive. Mandiant's technical support is extremely...
Read full review of Verodin »
Anonymous User
VP - Cyber Security at a manufacturing company
Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't...
Read full review of Trellix Endpoint Security »
Renato Santos
Cyber security architect at a financial services firm
The technical support is good, they have been helpful.
Read full review of FireEye Email Security »
Anonymous User
SOC Services Manager at a healthcare company
Their support is okay. It is not bad.
Read full review of FireEye Helix »
Anonymous User
Manager - Computing at a tech services company
Their support is not good. It needs to be improved.
Read full review of Trellix Endpoint Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Technical support is good.
Read full review of FireEye Helix »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is very responsive and fast. They send an email on the same day of the call.
Read full review of FireEye Email Security »
Anonymous User
IT Infrastructure Manager at a financial services firm
For day-to-day management and ongoing queries, if ever I didn't have the solution to queries, I would just raise the...
Read full review of Trellix Endpoint Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »

Review 1 of 30

Technical Support

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