Compare Cofense vs LevelBlue

Cofense

Based on 1 review.

LevelBlue

Based on 177 reviews.

Sample Customers

Cofense Platform

Jackson Health System

Popular Solutions

Cofense Platform

0 reviews

USM Anywhere

2 reviews

Cybereason Endpoint Detection & Response

3 reviews

Alert Logic MDR

1 reviews

Top Industries

Construction Company

11%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Construction Company

28%

Comms Service Provider

Performing Arts

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MohamedShaker
Sales Team Leader at ITVikings
We are integrators. We sell and implement this solution to our customers. We have about 10,000 people using this...
Read full review of Cofense Platform »

Review 1 of 1

Ivan Burke
Head of Research Development and Innovation at CSIR
My main use case for Cybereason Endpoint Detection & Response is mostly for incident response.
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of USM Anywhere »

Review 1 of 5

Customer Service

MohamedShaker
Sales Team Leader at ITVikings
I would give technical support a 4 out of 5.
Read full review of Cofense Platform »

Review 1 of 1

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of Cybereason Managed Detection & Response »
Francis Silva
Coordinator de Servicios Â at MAINT
We don't deal with the support team for AT&T AlienVault USM, in terms of big issues, but in terms of them answering a...
Read full review of USM Anywhere »
Oluwatoyese Agoro
Information Security Engineer at Infoprive
The customer service and support respond fast and we jump on sessions fast, unlike some other vendors that can be...
Read full review of USM Anywhere »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
The customer service and support are standard, comparable to other companies and nothing particularly good or bad.
Read full review of USM Anywhere »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
Customer service is rated as a five out of ten. When they work and reach the right level, they are helpful, but...
Read full review of Cybereason XDR »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Sergey Kornienko
Director of Department at BAKOTECH LLC
Technical support has always been quite good. With the product itself, we haven't personally had any issues. However,...
Read full review of USM Anywhere »
Anonymous User
Information Systems Network Technician at a local government
10/10
Read full review of USM Anywhere »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Jim Tora
Owner at ThatsIT Consultants
I have not been in touch with their technical support. I deal with the technical account manager. When I read up the...
Read full review of USM Anywhere »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support.
Read full review of Alert Logic MDR »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
IT Assistant at a financial services firm
Customer Service: 10, they have great customer Service Technical Support: 10
Read full review of USM Anywhere »
Anonymous User
Solutions Engineer at a computer software company
It is pretty good. I usually don't contact their support. I usually contact their sales team. I work with their...
Read full review of USM Anywhere »
Anonymous User
Chief Security Officer at a financial services firm
The AlienVault Technical support is good and has helped out several time with some really specific configurations in...
Read full review of USM Anywhere »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security Analyst at a tech services company
Customer Service: The service was excellent and always showing excellent treatment and availability. Technical...
Read full review of USM Anywhere »
Anonymous User
System Administrator at a insurance company
The customer support has not been very helpful when issues arise.
Read full review of USM Anywhere »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of Alert Logic MDR »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Information Security Administrator at a government
10/10
Read full review of USM Anywhere »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Anonymous User
Network and Securirty Engineer at a tech vendor
They quickly respond on what you need, not on what they know.
Read full review of USM Anywhere »
Subramaniam L.
Senior Talent Sourcer, Digital at Digitaltrack
We have an account manager located in the UK who helps in getting the right technical person for emergencies. There...
Read full review of USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Architecture and Operations Lead at a university
Customer Service: Customer service is excellent! Always very responsive. Technical Support: Technical support is...
Read full review of USM Anywhere »
Anonymous User
SOC Intrusion Analyst at a tech services company
10/10 - the AlienVault team is great, and the community is very active.
Read full review of USM Anywhere »
Anonymous User
Information Security Analyst at a insurance company
Customer Service: Their support is good and their response time is prompt. Technical Support: I would rate them as...
Read full review of USM Anywhere »

Review 1 of 30

Technical Support

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