Compare CMW Lab vs Infor

CMW Lab

Based on 15 reviews.

Infor

Based on 115 reviews.

Latest Research

Buyer's Guide

CMW Tracker vs. IBM BPM

December 2025

IBM BPM vs. CMW Tracker

Updated: December 2025

Sample Customers

CMW Tracker

Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services

Popular Solutions

0 reviews

9 reviews

0 reviews

8 reviews

Top Industries

No Data Available

Manufacturing Company

17%

Computer Software Company

10%

Comms Service Provider

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Eugenio Santos
IT and processes re-engineering manager at a manufacturing company
I use Infor LX for the manufacturing business at our plant. I mainly use it for operations such as purchasing,...
Read full review of Infor LX »
Umesh D
Vice President, Delivery at a computer software company
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Nuno França
Executive Director at a tech services company
I work as a subcontractor for a company that worked with them for three to four years.
Read full review of Infor CloudSuite »
Anonymous User
Project Manager at a aerospace/defense firm
We are using ERP to manage all our business processes.
Read full review of Infor LN »

Review 1 of 5

Customer Service

Anonymous User
Client Account Manager at a tech services company
I find that technical support is very professional and skilled. Good to interact with.
Read full review of CMW Tracker »
Anonymous User
Java Consultant at a tech company
The customer support is fast and responsive, but it could still be improved. Sometimes there is a customer support...
Read full review of CMW Tracker »
Pavel Grebeshkov
SEO Manager at Familoop at a tech vendor
Customer Service: Customer service is very good. They respond quickly and treat your case with care. Technical...
Read full review of CMW Tracker »
Anonymous User
Owner & CEO at a tech services company
Customer service is good. My assessment of technical support is excellent. We deliver premium technical service with...
Read full review of CMW Tracker »
Nisha Senarathne
Works
They have excellent customer service and technical support.
Read full review of CMW Tracker »
Anonymous User
Works at a tech services company
Will give them 4/5. I don't need to use tech support much in any case.
Read full review of CMW Tracker »
Anonymous User
Head of IT department at a government
Customer Service: High level customer service - quick and careful. Technical Support: I contacted technical support...
Read full review of CMW Tracker »

Review 1 of 7

Carlos Cardona
Operations Manager at a tech vendor
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
Joshua Rajeeva
Managing Director & CEO at a tech services company
The solution's technical support team is helpful but could be even better.
Read full review of Infor CloudSuite »
Joshua Rajeeva
Managing Director & CEO at a tech services company
The technical support services are good.
Read full review of Infor CloudSuite »
Ahmed_Nagy
Application Manager at a tech services company
Technical support staff are very helpful, and you can have support 24/7. However, because Infor has more than 74...
Read full review of Infor M3 »
Kadie Ch
ERP Consultant at a retailer
Infor's support was migrated to India, which has been ongoing for over ten years. I've experienced support both...
Read full review of Infor LX »
Eugenio Santos
IT and processes re-engineering manager at a manufacturing company
My contract is with Infor, but E-Service, a subcontractor, handles support. I am not planning to change support...
Read full review of Infor ION »
Enrique Hernandez
CEO & Founder at a tech vendor
I would like to point out something important during the project and active project. It's the support. One of the...
Read full review of Infor LX »
Arturo Ayala
Consultor Lx at a financial services firm
The technical support for Infor is very good, which is one reason my clients continue using their services. This...
Read full review of Infor LX »
Dietmar Müller
Key Account Manager at a tech services company
Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of...
Read full review of Infor LN »
Rick Hutchinson
Product Manager at a tech vendor
Customer Service: Support is good. We have an assigned CSM who helps us track down help quickly. Technical Support:...
Read full review of Birst »
Ilias Jemili
ERP Consultant at a university
Support was helpful. They always replied on time. They were very professional too.
Read full review of Infor LN »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Anonymous User
Senior BI Specialist at a tech company
I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.
Read full review of Birst »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Sr. Business Intelligence Consultant at a healthcare company
I would give technical support a 6.5/10 rating.
Read full review of Birst »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Gene Hammons, MBA
Director at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
Sr. Manager of Enterprise Applications
We found technical support to be very good and responsive. Tier one support has higher technical expertise than with...
Read full review of Birst »
Zoltan Balassa
Executive Director at a tech services company
Technical support is provided by multiple partners in different countries, and the experience varies significantly....
Read full review of Infor LN »
Anonymous User
IT Director at a manufacturing company
I have contacted Infor's technical support team since we were entering an area where we could have difficulties.
Read full review of Infor LX »
Rajashekar PK
IT Manager at a tech services company
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of Infor M3 »
Anonymous User
Lead, Analytics Global Enterprise & Government at a comms service provider
The technical support is quite fair. Since we are a US-based organization, we required communication with the US on a...
Read full review of Birst »
Anonymous User
Information Systems Manager at a manufacturing company
There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on...
Read full review of Infor LN »
Solomon Kumar
Director of Sales and Marketing at a tech services company
Customer support from Infor is responsive and addresses issues, but the response time can be delayed, which sometimes...
Read full review of Infor M3 »
Stanislav Koutny
Works
My overall experience contacting Infor technical support is good. I would rate their support a seven out of ten.
Read full review of Infor LN »
Anonymous User
Director at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of Infor dEPM »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.