Compare Bright vs Rapid7

Bright

Rapid7

Based on 77 reviews.

Sample Customers

NexDast

Britannica, Shufersal, Qualitest, PremFina, playtech, Phoenix

NexPloit

Britannica, Shufersal, Qualitest, PremFina, playtech, Phoenix

Rapid7 AppSpider

Microsoft

Popular Solutions

Rapid7 InsightVM

21 reviews

Rapid7 InsightIDR

5 reviews

Rapid7 Metasploit

4 reviews

Top Industries

Comms Service Provider

35%

Computer Software Company

28%

Financial Services Firm

Manufacturing Company

Computer Software Company

23%

Comms Service Provider

23%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
We use Rapid7 for application security. We use it ourselves and we also provide services for our customers. The...
Read full review of Rapid7 InsightAppSec »
Agustinus Dwijoko
Network & Security Engineer at PT. Centrin Online Prima
The customer that I handle right now uses AppSpider to scan web applications for vulnerabilities and application...
Read full review of Rapid7 AppSpider »
Bill Young
Director of Cyber Security (CISO) at a marketing services firm
In our first use case, we wanted to map the solution back to our NIS (Network and Information Systems) framework and...
Read full review of Rapid7 InsightVM »
Anonymous User
Project Director at a tech services company
I used the community edition. It's a very handy and powerful product. For a free product, the capabilities are...
Read full review of Rapid7 Metasploit »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
We use DivvyCloud to monitor our workloads in Docker and Kubernetes. From a security classification point of view, we...
Read full review of DivvyCloud »

Review 1 of 5

Customer Service

No Data Available

Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Andrei Bigdan
Assistant at Taras Shevchenko National University of Kyiv
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Bill Young
Director of Cyber Security (CISO) at a marketing services firm
We have a client service manager for Rapid7 tech support. He is an appointed customer service manager where we have...
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Agustinus Dwijoko
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Database Administrator
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Anonymous User
User at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Kjell Morkeng
Head of Cyber security analysis at DNV Poland Sp. z o.o.
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Anonymous User
Senior Cyber Security Specialist at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a non-tech company
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
ITSM & AntiFraud Consultant
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Anonymous User
Director at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Technical Support

No Data Available

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