Compare Bell vs LevelBlue

Bell

LevelBlue

Based on 180 reviews.

Sample Customers

Bell Managed Security Services

York Region

LevelBlue Managed Security Services

Childrens Health System of Texas

Popular Solutions

LevelBlue USM Anywhere

1 reviews

Cybereason Endpoint Detection & Response

2 reviews

LevelBlue Managed Detection and Response

7 reviews

Top Industries

No Data Available

Outsourcing Company

18%

Construction Company

17%

Comms Service Provider

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of LevelBlue MailMarshal »

Review 1 of 5

Customer Service

No Data Available

Ivan Burke
Head of Research Development and Innovation at CSIR
In terms of support quality, it depends; if you're a partner with them, they provide fairly good support through a...
Read full review of Cybereason Endpoint Detection & Response »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Site Reliability Engineer at a retailer
Technical support has been amazing. They are very supportive and helpful. We are quite satisfied with the level of...
Read full review of LevelBlue Managed Detection and Response »
Oluwatoyese Agoro
Information Security Engineer at Infoprive
The customer service and support respond fast and we jump on sessions fast, unlike some other vendors that can be...
Read full review of LevelBlue USM Anywhere »
Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of LevelBlue DbProtect »
Jayasiri Amarasena
Director Technical Services at Eguardian lanka
The technical support is really good. The only problem that we do face is the time difference. Say we are...
Read full review of LevelBlue Managed Security Services »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Owner at ThatsIT Consultants
I have not been in touch with their technical support. I deal with the technical account manager. When I read up the...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Network Administrator at a tech services company
Customer Service: I would give customer service a rating of four out of five. Technical Support: I would give...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Field Support Manager at a consumer goods company
4/10 - they need to provide faster responses to emails.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Information Security Analyst at a insurance company
Customer Service: Their support is good and their response time is prompt. Technical Support: I would rate them as...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Matthew White
Production DBA at BLUE MOTOR FINANCE LIMITED
Technical support and very quick to respond and follow up well on issues.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Network and Securirty Engineer at a tech vendor
They quickly respond on what you need, not on what they know.
Read full review of LevelBlue USM Anywhere »
Christian Caldarone
ISO (Information Security Officer)
Technical support is always helpful and responsive. They do care about their customers.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Software Security Architect
I never had the opportunity to communicate with technical support or order support, so I am not familiar with their...
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
System Administrator at a financial services firm
Customer Service: Customer service is very good. Technical Support: Technical support is very good. They have always...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT User
Customer Service: Seven out of 10. Technical Support: Seven out of 10. First level of support is hit and miss, but...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Systems Engineer at a university
Customer Service: Customer support is excellent. Support has been good for simple config issues and for alert...
Read full review of LevelBlue USM Anywhere »
Corey Bussard
Manager, Security Operation Center at Ideal Integrations
Eh. Our experiences have been very mixed. If you get someone who is motivated to help, expect to be good to go....
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Engineer at a tech services company
Customer Service: Seven out of ten. Technical Support: Seven out of ten.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Co-Founder at a photography company
I would rate their technical support at nine out of 10.
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Security Analyst at a tech services company
Customer Service: The service was excellent and always showing excellent treatment and availability. Technical...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Soc Analyst at a media company
Customer support is very good. They help whenever we get stuck, and we raise tickets to customer support to get help.
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of LevelBlue DbProtect »
Anonymous User
SOC Lead / Sr. SOC Analyst at a tech services company
5 Stars
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Analyst at a tech services company
Customer Service: Excellent. Customer service was very responsive. Technical Support: Excellent. Support was very...
Read full review of LevelBlue USM Anywhere »
Jerome Arockiam
Senior Security Specialist at Wipro Limited
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
IT Assistant at a financial services firm
Customer Service: 10, they have great customer Service Technical Support: 10
Read full review of LevelBlue USM Anywhere »

Review 1 of 30

Technical Support

No Data Available

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