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Avaya vs IBM

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Avaya
Based on 20 reviews.
IBM
Based on 3289 reviews.
Overview
Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.
Sample Customers
Avaya IX Meetings
ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Avaya Spaces
Stop Soldier Suicide, British Columbia Ski Resort, Helse Vest, Spital Limmattal, Conduit Global
IBM Watson Customer Experience Analytics
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana
IBM BNT
King's College London
Rackswitch
Altus IT, SL-Rasch, COMAS, Balluff GmbH, CANCOM IT Solutions, Kings College London
IBM PureSystems
ABT Online, Ascent Solutions Inc., Desert Research Institute (DRI), Reflexis, Esri, Avcilar Municipality, ValeCard, Computer Gross Italia S.p.A., DynaFront, Silvermoon Business Systems, Diasoft, BPTP, Temenos, Innovation Group, OneTree Solutions
IBM VersaStack
Newhall Hospital, Medicat, JJ Haines, Sigmax
IBM Cloud Video
Airbnb, N3 Results, University of Notre Dame
Popular Solutions
Top Industries
Financial Services Firm
12%
Manufacturing Company
11%
Computer Software Company
7%
University
7%
Financial Services Firm
18%
Computer Software Company
10%
Manufacturing Company
9%
Government
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 5
Customer Service
Review 1 of 9
Review 1 of 30
Technical Support
No Data Available
No Data Available
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