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Abhijeet Rakh - PeerSpot reviewer
Integration Consultant at a tech services company with 501-1,000 employees
MSP
Top 10
Seamless and sophisticated solution with a straightforward setup
Pros and Cons
  • "It is a seamless and sophisticated tool."
  • "There are multiple plugins which increase the number of product installations."

What is our primary use case?

We use it to maintain the domains and applications of product-based applications.

What is most valuable?

It is a seamless and sophisticated tool. We can operate everything and scale up and down the instances. It is also very user-friendly, and the experience is good.

What needs improvement?

In TIBCO BusinessWorks, the problem is that there are multiple plugins that increase the number of product installations. For example, there is a different plugin for files and mail and different specifications, features, and integrations to install. However, comparing TIBCO BusinessWorks to other products, others don't require multiple installations. Therefore, I recommend minimizing the number of product installations and hard features.

For how long have I used the solution?

We have been using this solution for three years. It is an on-premises solution.

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TIBCO BusinessWorks
May 2025
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What do I think about the stability of the solution?

TIBCO BusinessWorks is a very stable solution.

What do I think about the scalability of the solution?

TIBCO BusinessWorks is scalable to a limit that depends on the licensing. I don't know the number of cases we can scale up or down, but all customers have categorized licensing if they have gold or silver.

We also have about 100 to 150 users using this solution, and we need approximately a minimum of 20 staff to maintain this solution. Our support team is separate from our deployment team, and we have about 30 to 40 support staff.

How are customer service and support?

The technical support for TIBCO BusinessWorks is very good.

How was the initial setup?

The initial setup was straightforward. There is no direct installation with TIBCO Cloud Integration because it is on the cloud. In the backend, Amazon Web Services is easy to use, and it takes about ten to 15 minutes to install TIBCO Business Works.

What other advice do I have?

I rate this solution a nine of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1623630 - PeerSpot reviewer
Head of IT Integration & Finance Transformation at a financial services firm with 5,001-10,000 employees
Real User
Completely reliable with good performance and stability
Pros and Cons
  • "Good performance and reliability."
  • "Could be more user friendly in the development area."

What is our primary use case?

This product is useful for all aspects of corporate integration. Our front-end channel does not have B2B connections to the legacy systems; it's all done by TIBCO which presents services that do the communication between the different applications of our architecture enabling direct links to the different applications.

What is most valuable?

Performance and the stability are both good features. We are a bank and it's very important to be able to keep track of things. Reliability is key and that's what TIBCO provides.

What needs improvement?

I'd like to see a more user-friendly solution in terms of the development area.

For how long have I used the solution?

I've been using this solution for 15 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

We've had good experience with technical support. 

How was the initial setup?

I recall that the initial implementation was done by TIBCO and I imagine that it took no more than a couple of weeks. We tend to refer to TIBCO consultancy when necessary. We have around 40 users in the organization and maintenance is handled by a team of four engineers. 

What's my experience with pricing, setup cost, and licensing?

Our license is paid annually. 

Which other solutions did I evaluate?

We initially had a homemade development of an enterprise bus, and we carried out an RFP at the time, but TIBCO was the winner due to its reliability, mainly in financial markets.

What other advice do I have?

I rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
TIBCO BusinessWorks
May 2025
Learn what your peers think about TIBCO BusinessWorks. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Managing Director at Catenate
Real User
Excellent technical support, good high availability and load balancing, good stability, and reasonable price
Pros and Cons
  • "The high availability, tolerance, and load balancing features are top-notch. Its scalability features are also pretty cool."
  • "The Business Studio tool can be improved, which is the tool for designing the processes. Improving the Business Studio tool will make this solution more stable. It has a steep learning curve, and it is pretty tough to learn."

What is most valuable?

The high availability, tolerance, and load balancing features are top-notch. Its scalability features are also pretty cool.

What needs improvement?

The Business Studio tool can be improved, which is the tool for designing the processes. Improving the Business Studio tool will make this solution more stable.

For how long have I used the solution?

I have been using this solution for 20 years.

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the scalability of the solution?

Its scalability features are pretty cool. Our clients are enterprise companies.

How are customer service and technical support?

Their technical support is really excellent.

How was the initial setup?

It has medium complexity. It is not easy, and it is also not complex. It is not a one-day training. At the same time, as a developer, you don't need five years to become an expert.

It is usually deployed on-premise. Since they launched TIBCO Cloud Integration (TCI), cloud deployments are increasing.

What's my experience with pricing, setup cost, and licensing?

Its price policy has changed quite a lot in the last two years. It was extremely expensive previously. Nowadays, you can buy a license for BusinessWorks for €2000. Looking at what you get in return in terms of support, TIBCO community, and stability, it is fairly reasonable. It is not too expensive. 

What other advice do I have?

It is good in terms of high availability and scalability, but for every feature, there are some parameters that you need to use to tune the performance. You need some experience to know exactly what to put and where to put it. It is the same thing that you feel with MuleSoft Eco or WSO2 solution. If you want to tune the performance, you need to play around with different parameters and properties. It is a technical tool, and you need a technical person. I would advise others to just play around. You can download the software and play with it. As with every tool, the more you play, the more you learn.

There are some free solutions, such as WSO2, but if you compare it with these solutions, TIBCO has deployed more applications all over the world. BusinessWorks is more reliable, and its price is pretty fair.

I would rate TIBCO BusinessWorks an nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1265133 - PeerSpot reviewer
Head of Technology Department at a comms service provider with 1,001-5,000 employees
Real User
Ease-of-use and simplified deployment makes projects fluid
Pros and Cons
  • "The most valuable part of the solution is the ease-of-use and ease of deployment."
  • "The container-based image is too large and this makes auto-scaling difficult."

What is our primary use case?

We using TIBCO BusinessWorks 5 and the container edition to work with integrations.  

What is most valuable?

It is a cloud product. The most valuable part of the solution is the ease-of-use and deployment.  

What needs improvement?

I think TIBCO needs to do a lot in terms of making it a first-class cloud solution. Because the issues that we are facing have to do with the container-based image. It is so big that it makes it very difficult to autoscale.  

They need to do a few things. First, they need to make it smaller, and also to make it really a true cloud citizen. Because if you compare with other solutions, TIBCO is playing catch up in terms of cloud adoption.  

I just received a new version the other day and they have included quite a lot of changes. It is impossible to tell what they have already taken care of. But I have experienced that there are some security vulnerabilities that they need to fix on the Docker image. I do not have the specific details because we have not totally isolated the problem, but there are some vulnerabilities and those are apparent in the TIBCO container edition.  

For how long have I used the solution?

I have been using TIBCO (The Information Bus Company) Businessworks for the last seven years.  

What do I think about the stability of the solution?

I think TIBCO is relatively stable. There is not much downtime.  

What do I think about the scalability of the solution?

With TIBCO as a platform, scalability should not be an issue because it is cloud-based and should support autoscaling. You run the Docker image on Kubernetes or RedHat, then the BW (BusinessWorks) site is always relatively stable and also very easy to scale. It is scalable both vertically and horizontally.  

As far as looking at it as scaling to a larger number of users, TIBCO is really not a GUI where a user will log in and perform tasks. It is middleware, where you use it to expose APIs and from there you have systems connecting to it. So it supports the operations of the entire enterprise. You can not really quantify the number of users because it is just a tool for exposing APIs.  

How are customer service and technical support?

I work with TIBCO technical support almost every week. We often have to raise a ticket. Not in a bad way. Most of the time it is just that we come to a new situation or requirement and it is better and quicker to have them assist us. It is not because of the stability of the solution. It is always a new challenge where we require their technical assistance.  

The technical support team is usually very prompt. I think the kind of support we get from TIBCO is unparalleled.  

Which solution did I use previously and why did I switch?

There was a time we did a pilot with Oracle SOA (Service-Oriented Architecture). But in terms of a faster API tool, TIBCO is miles ahead of SOA in terms of functionality and setup. It is also better in terms of ease-of-use. Oracle is too complex. I find it unnecessarily complex and heavy.  

How was the initial setup?

I think the setups that I have done were mostly straightforward. They really did not require a lot of back and forth or complicated configurations. But in some scenarios, I have had complicated implementations. These are businesses with complex business requirements and that is when I need to contact the support at TIBCO.  

The initial setup normally takes between a week to two weeks. This is for the deployment and then after that, we spend a little time doing some testing. It is really not an outrageous amount of time for deployment at all.   

What other advice do I have?

The only caveat I would tell people considering this solution is that there are issues with the container-based image. It needs to be made much smaller. But as a tool to help you work doing what it was made to do, it is a very good product.  

On the scale from one to ten where one is the worst and ten is the best, I would you rate TIBCO as a nine-out-of-ten. If you see the amount of work that we do with it and the kind of revenue and customer experience because of the value that we get from TIBCO, the high rating is warranted.  

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solutions Development Senior Manager at Zain KSA
Real User
User-friendly and has good scalability options
Pros and Cons
  • "It is user friendly, it's not complex."
  • "They don't support out of the box - you have to buy adapters or you have to have the technology."

What is our primary use case?

BusinessWorks is the regional and official software of the company.

What is most valuable?

In terms of valuable features, it has transformation, change, and other features.

It is user-friendly, it's not complex.

What needs improvement?

In terms of improvement, for our requirements, it's good enough. Everything that we like to do, we can find it available on the platform.

Features that could be improved are its transformation matrix; the support for other communities. They don't support out of the box - you have to buy adapters or you have to have the technology.

For how long have I used the solution?

I have been using TIBCO BusinessWorks for five years.

What do I think about the stability of the solution?

In terms of stability, we don't have any serious issues so far.

What do I think about the scalability of the solution?

I think the scalability of TIBCO BusinessWorks is very good. We have about 90 million messages per day. They intend to increase usage because sometimes during peak hours all the resources are being used.

How are customer service and technical support?

I'd describe technical support as average. Average to superior, because they are not excellent. Sometimes they take time to read the overall issue. Overall they are great.

How was the initial setup?

The initial setup was not complex. It took around 2 to 3 weeks. 

What's my experience with pricing, setup cost, and licensing?

So far there have not been any other costs besides the standard licensing fees.

What other advice do I have?

My advice would be that they don't go with TIBCO 5 but to go with TIBCO 6. TIBCO 6 is richer in terms of integration technology and has more modern architecture.

On a scale of 1 - 10 I'd give TIBCO BusinessWorks an 8.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1456392 - PeerSpot reviewer
Founder at a tech services company with 1-10 employees
Real User
Robust, easy for developers to work with, and the support is wonderful
Pros and Cons
  • "The most important thing is that it is easy for developers to work with."
  • "The cost of this product is too expensive for smaller companies or those with a small number of integrations."

What is our primary use case?

We are a system integrator and this is one of the products that we implement for our clients.

We are using this in the banking industry and we have some APIs that are based on BusinessWorks.

What is most valuable?

The most important thing is that it is easy for developers to work with.

BusinessWorks is robust, flexible, and scalable.

What needs improvement?

The cost of this product is too expensive for smaller companies or those with a small number of integrations.

There should be more support for cloud-based integration.

For how long have I used the solution?

I have been using TIBCO BusinessWorks for more than five years.

What do I think about the stability of the solution?

This solution is very much stable and we plan to continue using it in the future.

What do I think about the scalability of the solution?

This is a scalable product and we have about 200 people who use it.

How are customer service and technical support?

The support is wonderful and they respond on time.

Which solution did I use previously and why did I switch?

Within the past year, I've explored MuleSoft. I haven't used it much but I know how it works. It has different advantages, and it's more API-based. It's a cloud-based solution.

How was the initial setup?

The initial setup is very straightforward and it will not take more than a few minutes.

What about the implementation team?

I deployed it myself. We have a 10 member deployment team that follows a sprint cycle. They include DevOps people, administrators, and others.

What's my experience with pricing, setup cost, and licensing?

My understanding is that the licensing is very costly.

What other advice do I have?

For enterprise integration, this is definitely a very fitting product. I am talking about an organization that has a large number of integrations. However, for cases where there is a low number, this is definitely not a good choice because of the cost. I don't think that it's a good fit for the small customer.

The vendor has also come up with a cloud-based integration, which I think will ultimately be good but to my knowledge, at this time it hasn't picked up well yet. 

I would rate this solution and eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Vice President at Citigroup
Real User
Offers many opportunities to do synchronous processing and has good time to market
Pros and Cons
  • "The most valuable features are the stability and the time to market."
  • "There are not many plugins available to integrate the databases. We have to write it in Java and integrate it. The developers should have more knowledge. These are the three main aspects that they could improve."

What is our primary use case?

We use this product to trigger campaign management related marketing for our customers. 

What is most valuable?

The most valuable features are the stability and the time to market. 

What needs improvement?

There are not many plugins available to integrate the databases. We have to write it in Java and integrate it. The developers should have more knowledge. These are the three main aspects that they could improve. 

For how long have I used the solution?

II have been using Tibco for twelve years. 

What do I think about the stability of the solution?

There hasn't been a single day that we had any problems because of the product stability. It's awesome. 

What do I think about the scalability of the solution?

It is not scalable on its own. 

We have around 300 to 400 users. They are infrastructure architects, admins, business users, etc. 

How are customer service and technical support?

Their technical support is very good.

How was the initial setup?

The initial setup was very easy. The deployment doesn't take more than five minutes. It required around ten people for the deployment. We have a team of 100+ people for development. 

What's my experience with pricing, setup cost, and licensing?

There are no additional costs to the standard licensing. 

What other advice do I have?

I would rate Tibco Businessworks a nine out of ten. 

There are a lot of opportunities to do synchronous processing. 

In the next release, I would like for there to be more integration with big data ecosystems. There should be more plugins.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer748035 - PeerSpot reviewer
Technical Architect at a financial services firm with 10,001+ employees
Real User
A stable solution that's extremely reliable, but expensive
Pros and Cons
  • "The solution is stable. We haven't had any serious technical issues."
  • "I'd like to see a new cloud approach in the next release. They need to work on integrations, stability and management issues on their cloud platform."

What is our primary use case?

We primarily use the solution for various systems.

What is most valuable?

The reliability is the most valuable aspect of the solution.

What needs improvement?

One of the main handicaps on version 5 was its development environment. In comparison with other Eclipse-based products, it is not the easiest landing at the first stages of learning. For advanced developers, it results in a simple and direct environment. It also does not facilitate integration with other external tools (release management etc). All these issues are fixed on 6 versions, but we have not migrated at this time.

Pricing is not one of its strengths. Using Tibco BusinessWorks implies adopting a non-trivial set of products (Hawk, Rendez-vous, EMS in most cases), and previous cost models enabled scalability on installation and deployment. I think that current commercial management on the company is betting on promoting a strict model of licensing per product and instance that makes pricing a disadvantage in comparison with other platforms.

Another gap fixed on new releases is cloud approach. We are investing in cloud migration, and currently, all our installation of this product is on-premise. Tibco BW 6 lets you choose on-premise or cloud (Container Edition) deployment. I cannot evaluate it at this time, but this was a gap on the previous version.

For how long have I used the solution?

I've been using the solution for six or seven years.

What do I think about the stability of the solution?

The solution is stable. We haven't had any serious technical issues.

What do I think about the scalability of the solution?

The solution is scalable. We have 20 or 30 people on the solution and a team that handles deployment and maintenance.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution before implementing TIBCO.

How was the initial setup?

The initial setup of the solution is easy. Deployment times vary. If you are setting up a straightforward deployment, you can do it in a few hours. If it's more complex, it could take a few months. 

What about the implementation team?

We handled the implementation ourselves.

What was our ROI?

Our investment is justified based on systems maintenance and migration. This product is our business backbone, so it must be flexible, reliable, and expose a low latency. It's not easy to calculate an ROI by itself, but on the whole of deployed projects.

What other advice do I have?

We use the on-premises deployment model.

I would recommend the solution to others.

I would rate it eight out of ten. It's very reliable, but it's not fast when it comes to adopting new architecture. It's also slow when it comes to introducing product improvements. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free TIBCO BusinessWorks Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
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Buyer's Guide
Download our free TIBCO BusinessWorks Report and get advice and tips from experienced pros sharing their opinions.