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Santiago Mantilla - PeerSpot reviewer
Senior Information Technology Security Consultant at a tech services company with 1-10 employees
Reseller
Leaderboard
Jun 3, 2022
Beneficial patch management, useful inventory and distribution
Pros and Cons
  • "Tanium's most valuable features are patch management, inventory, and distribution software."
  • "The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."

What is our primary use case?

Tanium can be deployed on the cloud and on-premise.

What is most valuable?

Tanium's most valuable features are patch management, inventory, and distribution software.

The upgrades in Tanium are easy because it is in the cloud. The upgrades are embedded in the solution, they do the upgrades. When the customer does not use the application and it's no problem. When using other solutions you need to do the upgrades through a technical team, that can apply the upgrades when agreed with the customer.

What needs improvement?

The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization.

For how long have I used the solution?

I have been using Tanium for approximately one year.

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How are customer service and support?

The support Tanium provides could improve by reducing the delay times for issue responses.

What's my experience with pricing, setup cost, and licensing?

Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix.

What other advice do I have?

I rate Tanium an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1374876 - PeerSpot reviewer
Channel Director at a tech services company with 1-10 employees
Real User
Jul 28, 2020
Great security features but the solution lacks mobility
Pros and Cons
  • "The security features are very valuable."
  • "The solution lacks mobility."

What is our primary use case?

Our primary use case of this solution is for endpoint protection and, more particularly, the patching. We are integrators and customers of Tanium and I'm a channel director.

What is most valuable?

The security features are very valuable to us as is the fact that the solution is easy to use with a quick implementation time. 

What needs improvement?

Our biggest issue with the solution is its lack of mobility. Also, when it comes to deploying the SaaS, it's more difficult to deploy on-prem.

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

The stability of the solution is good. 

What do I think about the scalability of the solution?

The solution is scalable. We currently have 1,500 mainly end users using this product. There are approximately 15 additional people working in the IT department that also use this solution. 

How are customer service and technical support?

I have never used the technical support so can't comment. The community is pretty good although there's not enough technical information available. The community's helpful for the day-to-day business.

Which solution did I use previously and why did I switch?

We previously used SCCM and we moved to Tanium because of the number of platforms we can manage with Tanium which is much greater than SCCM offers. SCCM is only Microsoft and we needed to cover all the platforms such as Linux as well as others.

How was the initial setup?

The initial setup was relatively easy. Installation and deployment took less than a week. 

What other advice do I have?

I would recommend the solution for what it is, but not for what it is not. It's actually lacking one major feature and that is mobility which is very important. The lack of this software is why I wouldn't recommend Tanium but in terms of security, deployment and installation, the solution is fine. 

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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ThreatIn8e74 - PeerSpot reviewer
Threat Intelligence at a university with 10,001+ employees
Real User
Mar 20, 2019
We are able to go granular while looking at our network and users
Pros and Cons
  • "Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
  • "I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."

What is our primary use case?

It's used at an enterprise level to monitor natural behavior and point behavior across the organization.

How has it helped my organization?

Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient.

The solution has helped to increase staff productivity. It has made the process a lot quicker.

What is most valuable?

Being able to go as granular while looking at our network and users. Also, getting as much detailed information on analytics, which is good.

What needs improvement?

  • I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments.
  • Custom modules would be nice.
  • Visualization of data could be added to it. 
  • Making the initial process easier always helps.

What do I think about the stability of the solution?

It is pretty stable and regularly maintained. Its updates are good.

What do I think about the scalability of the solution?

It is pretty scalable. We use it on a pretty broad scale, so we have grown as the company's grown.

How are customer service and technical support?

I don't deal with technical support directly.

How was the initial setup?

It was pretty straightforward. I don't think it took that long to get it integrated.

What was our ROI?

From an efficiency and team perspective, we have seen a decrease in mean time to detect and respond to threats.

Which other solutions did I evaluate?

We look at what holes that we have in our system. The landscape is changing, and we look at what we could add to help improve detection and improve the visibility into our network more. So, based off of that, the team evaluates new products constantly. We try them out, then test them, and decide if they want to keep them.

We tested three or four solutions, going through one or two month trials. We chose this solution based on our testing, the scalability of our organization, and product cost.

What other advice do I have?

We use it pretty regularly on quite a large scale. I don't think I've heard anyone have any major complaints so far, just the little things.

We have been growing quite a bit, so we have been trying out bigger solutions. From a maturity standpoint, we have been bringing in new environments relatively quickly and adding to our existing ones. So, scalability has been a big deal for us.

Try it out. The best way to test any of these technologies is implement them with real data. See how your environment works with each network and compare them.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2760147 - PeerSpot reviewer
Lead Tanium Engineer at a tech vendor with 51-200 employees
Real User
Top 10
Oct 4, 2025
Has significantly improved patching success and real-time visibility across endpoints

What is our primary use case?

I use Tanium for patching operating systems, upgrading applications, and watching and maintaining Windows endpoints.

How has it helped my organization?

Our patch rates have never been better. With Tanium, we see a big difference in patching efficacy.

What is most valuable?

The ability to run real-time queries is highly valuable. This allows us to get data back about our endpoints as soon as we need it instead of waiting for inventory check-ins.

What needs improvement?

I would love to see more new user training available on their site.

For how long have I used the solution?

I have used the solution for 10 years.

What's my experience with pricing, setup cost, and licensing?

It is worth the cost, so go for it.

What other advice do I have?

I love it. The insights we gain from our endpoints and the management capabilities that Tanium provides have been a boon to our operations and security. We feel much better since running Tanium and supporting other Tanium customers.

Disclosure: My company has a business relationship with this vendor other than being a customer. Managed Service Provider Partner
Last updated: Oct 4, 2025
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Updated: December 2025
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