SentinelOne Singularity Endpoint Reviews

We use the solution for antivirus protection. We do know it does more, however, we're trying to just get the antivirus program up and working and functioning at this point.

It's allowed us to really cover all of our endpoints, including servers, Macs, and services. We're hoping to do a kiosk mode in some of these services for our labs and facilities, and we're hoping that SentinelOne can actually do that. We're going to work with them to make sure we can get that rolled out.

The fact that they have a lot of search features is very helpful. We can go into their filters and we can filter out by specific computer name, for example. We can specify if we want Macs or we want Windows computers, or if we want just laptops, or desktops. There's just a lot of versatility as to how we can look up the devices and really drill down.

The interoperability with other SentinelOne solutions and other third-party tools is good. For other third-party tools, I've used other antivirus software that doesn't have this type of interface. This gives you a lot more latitude to control the computer to basically push out updates and monitor what's going on with the endpoints immediately. It really helps with everything that you need to be on top of quickly, and it really helps that we can monitor everything in real-time.

It integrates smoothly with other solutions. We were able to push out the software and the agent to all the endpoints rather easily. There were only a few stragglers who just weren't physically on and weren't getting the endpoint, however, the rollout went pretty smoothly. The few endpoints not covered were ones that weren't turned on or not in use.

My impressions of the solution's ability to ingest and correlate across our security solutions are positive. It works really well. 

We like the fact that we actually have a dedicated person at SentinelOne that we can talk with and work with.

It's helped to reduce alerts. The alerts have really gone down. We've actually had a lot of good coverage. There really haven't been that many alerts or issues. They've actually caught a lot of issues and threats before it's even been a problem. It's really helped cut down on the amount of work that we have to do on our end for troubleshooting and the prevention of viruses or phishing attempts.

This solution helped us to free up the time for other projects and tasks for your team members. We just rolled out a new software program, and it allowed us to focus on that more rather than having to deal with virus alerts that come through from our previous virus program. They've really managed it for us and really helped us find more time to work on the projects that we really need to focus on to advance our business rather than worry about threats that are coming through. It's been quite a time saver. 

It helped to reduce our organization's mean time to detect. It's got a much nicer interface to work with, and it's really helped to have them as a working partner rather than our previous vendor which was just a little harder to get a hold of and not as easy to work with.

The mean time to respond is much quicker than what we did have. 

It has helped to reduce our organizational risks. We save a lot of hours by not having to deal with all the alerts and managing them. It has saved us many hours of work and really helped us focus on what we really are there to do rather than working on the threats that come our way.

The solution does allow us to be innovative. The product has a nice interface and is quite robust in comparison. We like the options and availability and how it allowed us to manage our endpoints.

Using the filters takes a little bit of time to get used to. There are so many. You have to scroll from side to side in the filter section to find them. It's not very user-friendly. 

Some of the options they have up top are a bit much. It is a bit daunting. It minimizes, and then you have to click on select filters for it to completely open, and then you've got a scroll to the right or scroll to the left. Even if you maximize your screen from left to right, there are still more filters to scroll through. They're not well laid out.

I haven't used the reporting feature much, however, having a little bit more options in reporting would be helpful.

I started using the solution about six months ago. 

The solution is very stable. 

We have about 400 endpoints. They are all deployed in one location.

It is a scalable product. If we need to add more endpoints, we can. That said, we have yet to scale. 

Technical support has been really good. 

We had a current vendor called Carbon Black who did our antivirus software, however, it wasn't it wasn't working as well as we would have liked. So we went with SentinelOne to give us a more complete solution.

There is just a lot of functionality on the end of SentinelOne that we just didn't have with Carbon Black, and it just made a lot more sense to go with this. Even though it was priced a little bit more.

I was involved in the deployment of the solution. The process was very simple. SentinelOne took care of most of it for us. 

SentinelOne pushed out the agent for us. 

We did not need a lot of resources in terms of staff members. We were involved in the planning yet not too much of the implementation. We're still working on covering the last few machines. 

There is some maintenance, however, they are mostly updates and those are pushed out by SentinelOne. 

We had a representative from the vendor who helped with the deployment. 

I can't speak to the exact numbers in terms of ROI. However, other programs do not have as much support and in that sense, support, along with savings, has provided some form of ROI. 

My understanding is the pricing is reasonable. 

We evaluated other options as well. We looked at Norton, McAfee, and Avast, which were built-in. We went with this product based on the support we would get and the fact that they were personable and easy to work with. We have a dedicated customer service rep that we can talk with about any issues.

We do not use the Ranger feature at this time. We would need to upgrade if we wanted to use that, apparently. So we just decided not to go with that.

The quality is good. I like the way it works and the amount of options it has. However, it has so many options and functionalities you need to really figure out how it works. It takes care of a lot of things for you. You can just set it and forget it. 

They are great as a strategic security partner. They worked closely with us and were good at explaining the layout and how the solution would work. They are very helpful.

I'd recommend the solution for users looking for antivirus or endpoint management. It's got great features for both small and large companies. I'd talk with SentinelOne about a company's individual needs. They are quite flexible.  

I'd rate the solution eight out of ten. 

We deploy and manage the product for hundreds of clients.

We are a large global insurance company and we're trying to help proactively find a way for clients not to get breached by ransomware. This product is part of the way we do that.

The range and functionality are great.

The remote script orientation is good. 

The level of vigilance is impressive.

Its ability to interact with other third-party tools has been great for us. It can work through APIs and partners and integrate well.  

The solution's ability to ingest and correlate across other security solutions is helpful. It's been very important in terms of how we will move forward with the product. We're in the process of consolidating security solutions right now. Hopefully, it will help us reduce the use of some tool sets. It's helped us automate more and correlate better by bringing in data sets from different areas or systems so that we get a sense of threats. That's been really critical.

It provides increased visibility through Ranger. We don't need new agents or hardware. The ability to look for and find new devices that come onto the network helps us protect more efficiently.

It's been a great product in a couple of ways from my analysis of working on it. They have a great user interface, for example. It's easy to install and easy to support. It's allowing integration from all the different parts of our business and data points. Then there is the breadth of services that are tied into it. The support infrastructure overall has been great. 

Singularity can correlate with other data and it helps us put an automated lens around everything to reduce the amount of alerts we'll get.

We can scale with the solution and not have to scale more analysts. It helps us be more efficient.

It has already helped reduce the mean time to detect. The mean time to respond has been okay.

It's also helped us save costs. We're able to deploy a standardized solution that's really well-defined and offers very good training. The ability to scale has been wonderful and it's helped reduce the overall cost of the service we provide. 

Singularity helps us reduce organizational risk from a customer perspective. 

I'm able to have my analyst view everything from one console, and we have multiple boxes with them, and we have to log into separate consoles to access each of those one boxes. We really need a more centralized view of all of our environments. 

The MDM functionality and maturity still need improvement.

I've been using the solution for two years. 

I have contacted technical support in the past. They've been very responsive and helped us drive problems to completion. We've had no issues there.

Positive

We were using Carbon Black previously. Singularity has been much better about mean time to detect. It's likely 15% to 20% better by comparison. 

Carbon Black also didn't operate from a place of integrity.

I was involved in the initial setup and found it to be straightforward. I cannot really how long it took to fully deploy.

We handed the setup internally.

The pricing is great. I don't have any issues with it.

I'd rate the solution eight out of ten.

Our company is a platinum partner and uses the solution to provide endpoint protection for customers. 

A few new customers require the on-premises solution but others use the cloud technology. 

The solution offers excellent detection and integration capabilities. 

Integrations talk to other security vendors and share data with the help of the API. No other product offers this functionality. 

The solution is a bit costly for some customers. 

DLP support would be a good addition. Currently, there are multiple vendors and agents on endpoints. The solution looks at data from a specific documentation view so it would be beneficial to use that same documentation to look at DLP. 

I have been using the solution for six years. 

The solution is stable so I rate it a nine out of ten. 

The solution is very easy to scale. Scalability is the best and the GUI itself is very fast with no issues. A customer with 10,000 clients still gets fast responses. 

Technical support is very good and helpful in getting results. 

The turnaround time for solving bugs or finding workarounds for customers is quick. 

The setup is simple and the solution can be deployed using any tool. Vendors can also remotely deploy the solution.

If the solution is set up properly with the right policies and processes in place, then it won't require too many maintenance resources. Customers can also utilize the solution's NDR service instead of staffing that position. One technician can easily handle ongoing maintenance.  

We implement the solution for customers. 

The pricing is comparable with other vendors but some customers find it a bit costly. There is a bit of pricing flexibility with the solution, but initial quotes can surprise customers. 

I rate pricing a six out of ten. 

The solution stands out because has excellent detection and integration capabilities. In my opinion, the solution is better than Microsoft, CrowdStrike, and Palo Alto. 

Customers are very happy with deployments and stick with the solution year after year.

I rate the solution a nine out of ten. 

Our company serves as resellers and solution engineers for our enterprise customers. We deploy and support the solution in customer environments. 

The XDR capability is quite good and offers advantages such as its real-time detection that is superior to CrowdStrike. I hear that face detection capabilities have also been added. 

The dashboard should include troubleshooting because it can have problems. 

Sometimes, the XDR does not configure its policies for data security on time. 

The XDR should include ECI compliance, multiple data securities, and the load balancer for network firewalls under one umbrella. It would be beneficial to buy a salient solution that does everything. 

The cloud side could be improved to include security, advanced integrations with other products, storage accounts, monitoring, and support. 

The solution should include USB blocking for specific machines. 

I have been using the solution for one year. 

The solution is stable with no issues. 

The solution is scalable. 

The technical support is half and half. They offer good support but response time is slow. Sometimes, you have to contact multiple engineers to get good information and that is a challenge. 

Neutral

We deploy the solution for customers. 

The solution's XDR is superior to CrowdStrike. 

I am satisfied with the solution and rate it an eight out of ten. 

We outsourced the operation to a partner, a supplier, and they have managed those services. If the product does identify some abnormal behavior, our supplier is informed, and our main IT division or group IT division is informed. They correct the machine, and they do whatever they need to do.

Nowadays, there is a lot of malware and various other malicious threats. Our system is an internal system. There might be a firewall there, however, malware can still get through an email. However, this solution is very good at detecting abnormal behavior. They act very fast and quarantine machines well. 

We find that having an endpoint protection solution allows us to adapt and react faster. 

I can put something on my pen drive and get the solution to scan it and see if there are any issues. They can identify and block without affecting any core sections. 

The solution is easy to set up.

It's stable.

The solution works quite well and I don't have many notes for improvement. 

The solution can use up a lot of resources when scanning. It would be ideal if it was lighter. 

We find the initial setup does take some time, as you have to do a lot of whitelisting. We'd like the process to be faster. 

I've used the solution for a while. It's been more than two years. 

The solution is pretty stable. I'd rate it seven out of ten. It's pretty reliable. 

You can scale the solution. However, you do have to pay more to expand as you need to purchase more licenses. At this point, we get additional blocks of licenses when we need them. We do not upgrade one license at a time. 

We have about 5,000 clients on the solution currently.

I do not have much experience with technical support.

We also have Microsoft Defender. They are two different products. We use Defender on our machines and workstations, however, not for endpoint security reasons. 

IT installed the solution on my machine. 

That said, my understanding is the initial setup is not overly complex. At first, however, we had to do some whitelisting. You need to perform a few operations, and we had to reinstall the OS, install a backup, and handle whitelisting. While it takes time, it's not hard. 

I'm not sure of the exact pricing of the solution. That's handled by a different team.

We have an IT department that may look at other options, depending on the use case. They've looked at, for example, Sophos, however, they found SentinelOne to be more suitable for us. 

I'm an end-user and not very technical.

While the solution is cloud-based, there's an on-prem server, and that is for the administration of our nodes. Mainly, the subscription is controlled by the cloud.

I'd rate the solution seven out of ten. Depending on the use case and if it makes sense for the company, I'd recommend the product.

The primary use case is as an endpoint detection and response software. Basically, it is an enhanced antivirus, anti-malware, and anti-ransomware solution. It protects from ransomware attacks and other types of cyber attacks. It protects the endpoint from malicious actions.

Protection from cyber attacks is the feature we find the most valuable.

It's a stable product.

We find the solution to be scalable.

Technical support is good. 

The pricing is not too high.

It has a pretty simple user interface and is user-friendly.

They need to improve how we install the software. For the agent of SentinelOne in the endpoint, it's not an automated process. We have to download it and then upload it on the endpoint. That is something that can be made simple. The uploading of the software in the endpoint, if that can be done publicly, would be great. The setup should be available publicly. The agent installation should all be done in the cloud.

I've been using the solution for more than a year.

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The solution scales well. You can expand it as needed. 

We are a small organization and have around 200 to 250 people on the solution. 

The management is outsourced, and I find they are doing a very good job. We are satisfied with how we are able to get help if we need it. 

This is the first EDR solution we used. We did not have another solution in place beforehand. We only used basic antivirus software previously.

The initial setup is annoying since you have to download the agent and then upload it to the endpoint. 

For maintenance, basically, I'm the admin for SentinelOne. Also, there is a different organization altogether to whom we have outsourced the management of SentinelOne. They have their own employees. Their particular team would be working for our organization. They are an SoC organization, and they work 24/7 for various clients. We are one of their clients.

The pricing is reasonable. 

I'm not sure of the exact costs, as those are managed by a different team.

I'm a client and end-user. 

The solution is pretty easy to implement and administrate. We have not tried to integrate it with other solutions. While the pricing is reasonable, it's a bit more than typical antivirus software. That said, it has advanced functionalities that make the price worthwhile. Therefore, I would rate it nine out of ten. 

SentinelOne is an antivirus and an EDR platform. We are using is simply for its antivirus and EDR features.

The solution is overall very good in terms of protecting endpoints and servers from malicious activities, malware, cyber attacks, viruses, worms, and so on. It offers really good security.

The initial setup is easy.

We have been happy with the stability.

It is possible to scale the product.

There is good documentation available, and support works to help users resolve issues.

It doesn't have application control capability. Other antivirus or EDR solutions have that. I would be happy if SentinelOne added that to their platform. This is the first point.

The second point is SentinelOne should provide support for legacy open-source operating systems. For example, old versions of Oracle are not supported by SentinelOne.

The third point is that SentinelOne does not support a few platforms, including IBM AIX and UNIX-based OS. These three platforms are almost all used in all enterprises, and SentinelOne does not support them. If SentinelOne provides agents for these missing platforms, it'll be very good.

It would be ideal if they offered video support for troubleshooting issues.

I've been dealing with the solution for just over one year.

The solution is stable and reliable. We have been happy with its performance. There are no bugs or glitches, and it doesn't crash or freeze. 

I'd give it a four out of five in terms of stability.

The scalability has been very good.

There are thousands of both users and servers. Everyone uses it.

I have raised a lot of tickets, and their support is very good. However, with other members, when we have raised tickets in the past, we were able to have technical sessions through Zoom, WebEx, or Teams very easily. That's true, for example, with Microsoft, Cisco, McAfee, and Kaspersky. With SentinelOne, they are providing very good support, excellent support, however, their engineers are not very interested in providing online sessions, which is more convenient.

When you face any issue, they always provide documentation and videos - and that's very good. However, sometimes it's required that they show us how something is done. Doing some sort of video call helps with the walk-through. SentinelOne engineers, most of them, are not so much interested in doing this.

We did previously use a different solution. However, I can't speak to which product that was.

Other solutions that I usually use in other organizations were on-premises.  This one is cloud-based. The point is, when you have your antivirus or EDR solution on-prem, that's your responsibility to troubleshoot the core server and do that maintenance patch and all of those kinds of tasks. When the solution is hosted in the cloud, all of these responsibilities belong to the provider, in this case, SentinelOne. When a new patch is getting released from the vendor, normally, if we were using legacy platforms, we would have to upgrade each endpoint one by one. By using cloud-based EDRs, it can be done automatically and reduces maintenance time.

The solution is very easy to set up. It's not overly complex or difficult. 

The implementation strategy was very simple: removing the old antivirus solution and replacing that with SentinelOne.

It took us three months to migrate and deploy.

We have ten to 14 people that can handle deployment and maintenance. Only one person, however, needs to handle typical maintenance tasks. 

We handled the initial setup ourselves. We did not need any outside assistance. 

Licensing is part of the procurement team. I can't speak to the exact cost of the product.

We are a customer of SentinelOne.

SentinelOne does not have a version. SentinelOne is a centralized platform that is hosted in the cloud. It's the agent that we install on servers and clients, it has versions we are using the latest version of agents. 

The product has two deployment options, cloud deployment, and on-prem deployment. Most people prefer to use cloud deployment in the way we do.

I recommend this solution often. I'd rate the solution eight out of ten.

My advice for other companies that do not use SentinelOne is this: that everyone, every company, likely has its own antivirus solution, whether it's McAfee, Symantec, Kaspersky, and so on. These platforms provide only an antivirus solution, however. If they replace their solutions with SentinelOne, they will have two features: EPP, endpoint protection from antiviruses, and EDR, endpoint protection and response features. They will not need to install two applications, one antivirus, and one EDR, on their clients' computers; only one agent can do anything.

SentinelOne provides an amazing amount of visibility over clients and servers. Anything done on a server, on a client, with a network connection, login, logout, changes in directories, et cetera, is recorded. Using query searches, you can find what happened very easily.

We primarily use the solution for security. 

Cyber threats are growing. I have some other colleagues from other companies that have had some attacks. For us, SentinelOne or EDR solution was something appropriate.

It's pretty easy to implement. 

It gives you good visibility of any threats or vulnerabilities that you might have on your network. 

It's very simple to use, and user-friendly as well.

I don't know how complicated it would be, however, a patch solution should be included inside of this. If we find a vulnerability, we should also be capable of patching the PC right away.

Some reports could be better. Sometimes you need to search inside of SentinelOne to get some information. Only then could one be done. 

A daily report would be helpful.

I've been using the solution for six months. 

The software looks to be okay right now. It is very stable. I have no complaints regarding that.

It is very scalable. Most of the software that is on-demand is scalable.

We have about 350 licenses for the solution right now. If the company grows, we will increase usage. 

We use the SUP team that is provided by the provider of SentinelOne. However, I've never directly dealt with them. 

Previously we had an antivirus. That was Kaspersky. However, we didn't have an EDR solution. It can't be really compared. 

Of course, with Kaspersky, now, with what's happening in Ukraine, there has been a break in trust.

The implementation process is quite straightforward. It's not complex at all. 

The deployment process took a maximum of a month. That said, we were doing very slowly since there were some computers that we knew would not have any attacks on it. However, there were others that were using acquisition data. We needed to install it and maybe wait a week to ensure everything conformed, and after that, we patched the rest.

Maybe five or six people are maintaining. However, no one really has to worry about it full-time. Really, only one to two people would be required. 

We did a third-party integration. Another company is hosting SentinelOne. 

Since we are a French company in France, we partnered with a company called Arrange which is our vendor. We did some quotes and found they have a reasonable price for this kind of technology. SentinelOne offers one of the best software quotes and has excellent reviews and everything.

The licensing is done per device.

I'm not directly involved in the licensing process and can't speak to the exact costs. 

This is an on-demand product. We are always on the latest version. 

I'd rate the solution eight out of ten. It's a good product. We like working with it. 

We're a partner of SentinelOne, but we're also a partner of many other companies. We're not a vendor per se. We sell SOC as a service, and as a part of that service, we provide protection solutions. My area is around antivirus. So, we are not a reseller in that sense.

I am using its latest version. It can be deployed on-prem as well as on the cloud. I have customers with a requirement for both. SentinelOne provides their own cloud because that's where they do their artificial intelligence (AI).

SentinelOne is what they call extended detection and response (XDR). So, it is the next generation of endpoint detection. The main difference between Endpoint Detection and Response (EDR) and XDR is that in XDR you have visibility on how something is executing. An EDR solution detects a suspicious or malicious package based on its signature or its behavior and sends an alert, but the problem is that you only see the file that it alerts on. For example, if it is an attachment to an email, you'll see the trigger on the attachment when you try to open it, but what you don't always know is from where that came. With an XDR solution like SentinelOne, you can see the whole process execution. You can say that it was executed from inside Word, Outlook, or something else. For example, when you opened an attachment in Outlook, it triggered Word and got opened in Word. This whole process execution is visible with XDR. It also offers the possibility to suspend or respond intelligently. So, you can use it not only to detect that the package is suspicious, but you could also suspend it so that when the person comes to investigate, the suspended process is still there.

The process visualization, automated response, and snapshotting are valuable. The integration and automation possibilities are also valuable.

The update process can be better. It is very easy to deploy, but over a long period, the updating process can be a little messy. In some EDR solutions, you end up with a very good mechanism to push new versions. It could do with a little work in that area. It is not particularly difficult, but it could do with a little work.

I have been using it for about a year and a half.

It gives good stability. It can have an impact on the performance of the workstation, but that is usually a question of tuning. From a stability point of view, I've never had a machine with a blue screen.

It scales very well.

They're excellent. I would rate them a five out of five.

Positive

We are technology agnostic in the sense that if a customer doesn't have a solution, we'll make a recommendation. If they don't have a solution, then our recommendation goes along the lines of SentinelOne, Palo Alto Cortex, Microsoft Defender ATP, or ESET. These are the ones that I typically would recommend, but Microsoft Defender ATP is problematic because you have to have the Azure and Office licenses to get it. For the other ones, you can buy the licenses separately. We also take over other solutions. I have some customers on Kaspersky and other solutions.

It is straightforward. If we deploy it from a URL where it downloads, it can be done in 10 minutes. If it is coming from an internal deployment server, it can be a few minutes. It is essentially headless. There are no prompts.

I have six people, but they normally work with the customers. As an MSSP, we normally work with the customer IT teams to deploy the agents in large companies. In small companies, it could be our people who do it. 

The number of people required depends on the number of endpoints, but generally, the number is low because it is a very simple installation. In fact, we even have end users running this.

It has the best ROI that I've seen. If I compare it to Microsoft Defender ATP or Defender for Endpoint, which a lot of people compare it against because it's included with the E3 or E5 Office licenses, Defender is three to five years behind SentinelOne. You're also tied to Microsoft's licensing scheme, whereas SentinelOne is independent of all of them. The ROI is very good. For me, its closest direct competitor is either Cybereason or Palo Alto's Cortex.

Its price is per endpoint per year. One of the features of its licensing is that it is a multi-tenanted solution. From an MSSP point of view, if I want to have several different virtual clouds of customers, it is supported natively, which is not the case with, for example, Microsoft Defender.

Another nice thing about it is that you can buy one license if you want to. Some vendors insist that you buy 50 or 100, whereas here, you can just buy one.

The Singularity product has three versions: Singularity Core, Singularity Control, and Singularity Complete. The Singularity Complete one is really what I consider an enterprise rate solution. The middle one, Control, is more than adequate. In terms of price, it works out very similar to what you would pay for Kaspersky or for any other solution. The licensing per endpoint, per year, and per version is progressively more expensive for the Core, Control, and Complete versions. 

The interesting thing is that it is possible to upgrade across the versions without a major change. If a customer buys the most basic installation and would like some of the features out of the middle, it is possible.

You have a choice between an on-premise console and the cloud. My advice would be to use the cloud, but it is a consideration of whether your endpoints can connect to the cloud or not. One of my customers is in the military defense area, and they have no connection to the internet. So, we had to deploy on-prem. What you don't get with the on-prem is all the AI. So, if you're deploying on-prem, you get the core features of SentinelOne, but you don't get all of the bells and whistles that you get from the cloud environment. The same is true for Cisco AMP and other solutions that are deployed on-prem. So, you need to consider how you're going to consume it if you have a disconnected network. If you're in the financial world, a lot of the production networks are not connected to the internet. So, solutions like Microsoft Defender are not an option because they're cloud-based, whereas SentinelOne is an option in those environments.

I would rate it an eight out of ten. It is a very good solution, but you have to compare it to understand it better.

There are four use cases:

1. Endpoint visibility.
2. Endpoint protection, which includes detection, protection, and error response. We use this for protection endpoints as well.
3. Provides historical loss of any events or changes in files that may have happened in the last 90 days.
4. Threat hunting, which we use to troubleshoot applications.

There are different versions. The SaaS portal has a different version. The agents for each operating system have a different version. For the SaaS platform, we are on the current release. For the agents, we are one behind the current GA release.

We have another tool for network analysis. Last night, it detected some suspicious network activity for a machine that was making an outbound action to a spacious external entity. So, it raised an alert. Other than being a network tool, it couldn't provide any information as to why it suddenly started doing this. As far as response and running through our playbook, the first steps were for the SOC to go and reach out to our engineering teams to see if any users caused what happened. That took them almost until the end of the day. Finally, they came back, and said, "There is nothing that we can see." Then, I went into SentinelOne, spending about 15 minutes, and was able to determine exactly:

• What process caused the activity.
• The reason for it. 
• The user.
• The command line running that caused it.
• What addresses it tried to communicate out, since the network tool wasn't able to capture all the IP addresses. 

We were able to determine it was a process that one of our engineers had set up and forgot about. It took us almost an entire day for the SOC to get a response from a person on that. Whereas, we were able to get that information directly from SentinelOne in less than 15 minutes.

SentinelOne's automation has increased analyst productivity. It can automate actions on a threat, such as, kill/quarantine, remediate, and then roll back. All those automation processes have significantly helped us in making our SOC more effective.

All the features are valuable. Their core product, EDR, is pretty good. We utilize the entire functionality of the feature set that they have to offer with their core product. For EDR, we are using all their agents: the Static AI and Behavioral AI technologies as well as their container visibility engine.

We use SentinelOne’s Storyline feature to observe all OS processes quite routinely. When we want to know a bit more details about any threats or want to investigate any suspicious event types, that is when we use the Storyline quite a bit. Its ability to automatically connect the dots when it comes to incident detection is useful. It significantly simplifies the investigation and research related to threats.

Today, we automatically use Storyline’s distributed, autonomous intelligence for providing instantaneous protection against advanced attacks for threat detection. The AI components help tremendously. You can see how the exploits, if any, match to the MITRE ATT&CK framework, then what actions were taken by the AI engine during the detection process or even post detection actions. This is good information that helps us understand a little about the threat and its suspicious activities.

We use the solution’s one-click remediation for reversing unauthorized changes. In most of the groups, we have it automatically doing remediation. We seldom do manual remediation.

There is an area of improvement is agent health monitoring, which would give us the ability to cap and manage resources used by the SentinelOne agent. We had issues with this in our environment. We reached out to SentinelOne about it, and they were very prompt in adding it into their roadmap. A couple of months ago, they came back to us and got our feedback on what we thought about their plan of implementing the agent health monitoring system would look like, and it looks pretty good. So, they are planning to release that functionality sometime during the Summer. I have been amazed with their turnaround time for getting concepts turned into reality. 

We have been using SentinelOne since early 2020.

It has been very stable. There have been no issues so far.

One person is needed for maintenance (me).

It is scalable with the caveat that we have had some challenges within our infrastructure for 20 agents across Linux servers. Beyond that, scalability is not an issue.

8,000 to 9,000 people are using the solution across our entire organization.

We are using SentinelOne as our de facto endpoint protection software. As a result, it is a requirement for every machine in our infrastructure, except for the devices that do not support their agents. So, as our infrastructure continues to grow or shrink, the users of SentinelOne will either increase or decrease, depending on the state of our infrastructure at that specific point in time.

The technical support is good and very responsive. 99.99 percent of the time, they have been able to provide satisfactory responses. Whenever we have asked them to join a call that requires their assistance on a priority basis, they have been able to join the call and provide assistance. Whenever they felt that they do not have enough information, they were upfront about it, but they realistically cannot do anything about it because there is a limitation on either SentinelOne agent software or deeper logs would need to be captured in order to provide more information. There has been no situation where support provided an unsatisfactory response.

We were previously using Sophos. The primary reason that we switched was Sophos did not provide us the extended capabilities we needed to support our infrastructure, both on-prem and on the cloud. Sophos did not support any of the Kubernetes cluster environmental containers systems on the cloud. It did not have the advanced AI engines that SentinelOne does. Overall, Sophos was very bulky, needing a lot of resources and a number of processes. In contrast, SentinelOne was thinner, very lightweight, and more effective.

The deployment and rollout of SentinelOne are pretty simple. In our environment, we deployed the agents, then we had to remove them from some of the machines because the agent was impacting the performance of those machines. At that time, we found out it wasn't the SentinelOne agent rather an underlying issue on our own system or even the environment that it was in. We had to take SentinelOne out to troubleshoot the root cause, which delayed us a bit in rolling it out to our other infrastructure. That was completely fine. Looking at it from a global and world perspective, the rollout was very simple. 

About 6,000 to 7,000 endpoints took us six to seven months to deploy. Linux took a bit longer to deploy because the tools are not as good for deployment as what is available for Windows and Macs. Using a script, we were able to take care of that. However, we could only do that during maintenance windows, otherwise we couldn't deploy the agents without an approval change.

We did the implementation ourselves. We have several teams responsible for each area:

• Two to four people for workstations. 
• Two people for a retail environment
• Two people for the server infrastructure. 

This provided resource continuity. In case one resource would be unavailable for any reason, then the other resource would be able to continue. Essentially, the deployment needed three people, but we had six for continuity.

We saw a return of investment during the first year. We far exceeded our ROI expectations, meeting our ROI expectations within the first year.

The Storyline feature has significantly affected our incident response time. Originally, what would take us hours, now it takes us several minutes.

From an overall perspective, it has reduced our mean time to repair in some cases to less than seconds to a maximum of an hour. Before, it would take days.

The licensing is comparable to other solutions in the market. The pricing is competitive.

We subscribe to the Managed Detection and Response (MDR) service called Vigilance, which is like an extension of our SOC. Vigilance's services help us with mitigating and responding to any suspicious, malicious threats that SentinelOne detects. Vigilance takes care of those. 

We also pay for the support. The endpoint license and support are part of the base package, but we bought the extended package of Vigilance Managed Detection and Response (MDR) services.

Sophos was eliminated very early on in the PoC process. Then, we looked at: 

• SentinelOne
• FireEye
• CarbonBlack
• CrowdStrike. 

Out of these solutions, we selected SentinelOne. Their ability to respond quickly in terms of feature functionality was the biggest pro as well as their fee for agents in the cloud. The other solutions' interpretation of a cloud solution did not match with our expectations. From an overall perspective, we found SentinelOne's methodology, its effectiveness, its lightweight agents and their capabilities far exceeded other solutions that we evaluated.

SentinelOne had the highest detection rates and the ability to roll back certain ransomware, where other solutions were not even close to doing that.

It is a very good tool that is easy to deploy and manage. The administration over it is little to none. However, depending on the environment and whoever is trying to deploy the agents, they should test it with the vendor environment before they go and deploy it to production. The reason why is because SentinelOne has the ability to be tuned for optimization. So, it is better to understand what these optimizations would be before deploying them to production. That way, they will be more effective, and it will be easier to get buy-in from the DevOps team and the infrastructure team managing the servers, thus simplifying the process all around. Making the agents and configurations optimized for specific environments is key.

The Storyline feature has affected our SOC productivity. Though, we have yet to fully use the Storyline feature in a SOC. We are using it on a case-by-case basis. However, as we continue to deploy agents throughout our infrastructure and train our SOC to use the tool more effectively, that is when we will start using the Storyline feature a bit more. Currently, this is on our roadmap.

I am very familiar with the Ranger functionality, but we haven't implemented it yet for our environment. Ranger does not require any new agents nor hardware. That is a good feature and functionality, which is helpful. It can also create live, global asset inventories, which will be helpful for us. Unfortunately, we have not yet had an opportunity to roll that out and capture enough information from our infrastructure to be able to maximize the effectiveness of that functionality. We are still trying to get SentinelOne core services fully deployed in our environment.

Now that we have SentinelOne, we cannot go without it. 

Compared to other solutions in the market, I would rate it as 10 out of 10.