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Plixer Scrutinizer Room for Improvement

Network Engineer at Infinity Sales Group

When you download Windows 10 and first log in, it says something like, "Welcome. We're setting up a few things, we'll be right with you. We're going to customize some things and get it going for you." Then, it just loads to a desktop and nothing else happens. You don't have the applications installed. You don't have any customization, it's just a default setup. That's essentially what we had. We had a default setup. We were trying to set up some configuration, but it just wasn't quite working properly.

We couldn't get it set up properly. We had multiple meetings. They apparently noted down what I was asking for, but we just went back and forth, and we just couldn't get the thing to work or configure properly.

Those discussions were with their sales guy and their sales engineer. They set up a demo for me. They were working with me to try to set up some configurations — some customization within it. It wasn't very intuitive. They gave me documentation, that wasn't very user-friendly. They just didn't seem to understand what I was trying to do. So we just went back and forth, back and forth.

It was like calling McDonald's and asking for a cheeseburger, and they give you some chicken nuggets. I'd say, "This isn't working for me. I want a hamburger. You gave me chicken nuggets". I would ask for this and they'd give me something else that didn't make any sense. After multiple meetings, eventually, I was like, "I'm done." Then I started looking at Awake Security and started looking at some other MTA's out there. 

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