The customer relationship is satisfactory, but from a reseller perspective, there is a lack of understanding and knowledge transfer for resellers recently.

There is a need for improvement in technical capability development for resellers to understand features such as storage enhancement. They lack a clear roadmap and path for engineers to improve their capability to support customers. This appears to be their weakest point, possibly because HPE Proliant ML is so well-known that they may have reduced focus on reseller support.

Occasionally there are firmware bugs, but these occurrences are infrequent compared to other providers.

The product’s support should be improved.

One area where the product could improve is in its anti-rust protection, especially at the bottom, which has shown some signs of rusting. The fans are also very noisy when the machine is working hard.

HPE Proliant has a managed tool called OneView that could be improved.

There is room for improvement in pricing. It could be on the lower side.

I would like the solution to improve cloud migration. 

Updating the firmware could be easier. It's always a hassle, and the process HPE describes on their website doesn't seem to work well. 

I think that the RAID support can be improved because it is not very effective compared to the DL series. Generally, scalability can be improved.

I would like to see a centralized monitoring system for the ML series, where we can see all of them in one place. Something like InfoSight would work well.

The HP writing systems could be more customer-focused instead of process-focused. It can take some companies quite a while to write.

I would like see better integration with OneView.

I would like to be able to interact with touchscreen smart boards. It comes with iPads and Apple devices. I'd like to interact wirelessly with smart boards. I found Apple a little bit better for that. That's why schools are buying a lot of iPads at the moment. I buy HPE laptops for the teachers and stuff like that, but to make it interactive, it has to be physically plugged into devices to get it to work. Once they're connected, it works great. Schools are going on iPads now where they can connect wirelessly.

The quality of the cases has gone down. They flex a lot.

The software needs some improvement, especially when there's an issue. When implementing software updates, patches, or fixes, sometimes we need to stop a part of the service. Of course, this is downtime that interrupts services and impacts the relationships we have with our customers. We need to be able to rely on software that won't require downtime to update or at least have much more minimal effect on our business when there is a required update.

It seems that when we have a single problem, it's a fight with the hardware. We get the package and we do the assembly. This takes us a week or more, and that's a problem. It takes too much time.

The product should allow management to troubleshoot remotely. The management should be able to access remote management instead of going to the server location.