What is our primary use case?
We deploy the switches in a spine and leaf model, which is the current requirement. Earlier, we used to have a tier three model, like core distribution and access tier. Now, in the database center, we don't do this.
We connected all our servers to the leaf and read out to the traffic via the spine. And we enable EMVPN and LT routing on that switches. All meshed networks we configure with seamless connectivity to ISO.
How has it helped my organization?
We have a target market or small and medium-sized businesses. ExtremeSwitches is the perfect match for them. I will go and recommend ExtremeSwitches due to its cost-effectiveness. A small or medium business probably doesn't have the capital of a large-scale industry. Their net worth or turn turnover would be less than high capital gain companies like Apple or Google. ExtremeSwitches is the best solution for small or medium businesses in terms of cost-effectiveness and scalability.
That said, if a company doesn't want to compromise security features and performance, then Cisco is better.
What is most valuable?
It is meeting our expectations in terms of performance as well as cost-effectiveness.
The product is scalable.
What needs improvement?
In terms of support, they could be better.
They need to enhance their vulnerability assessment and security features.
There are latency issues that need to be addressed.
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For how long have I used the solution?
I've been using this and related solutions for about 16 years.
What do I think about the stability of the solution?
The performance is good.
That said, quite often, the solution can crash. It is not meant for a large-scale business. It is meant for only small or medium businesses. There is some room for improvement required in the convergence time of the switch. Whenever we see the premise, there are certain protocols that go down at convergence.
There are so many clusters in the backend that failover. Sometimes we see the database crash. It could be a bit more reliable; however, it is fine for smaller businesses.
What do I think about the scalability of the solution?
The solution scales quite well and quite easily.
We have had almost 2,000 users on the solution.
How are customer service and support?
When I see the tech engineers, they join the calls whenever there is any performance issue. Whenever there is an RMA required to replace the switches, they don't commit to the timelines.
Also, the support is not straightforward. There are so many processes in between. They lack responsiveness. Whenever we open a priority one case, they don't respond quickly at all.
If there is an outage, we don't have any options. Sometimes we feel embarrassed providing support to our business. In contrast, I don't see any issue in the support model of Cisco. They are timely and respond fast. Everything is on time, actually. Even RMA delivery, if we are enrolled with their smart support, they can deliver the product within four hours, which is quite good actually. In terms of the support model, ExtremeSwitches is lagging.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I've been in this industry for about 16 years, so I've had the chance to work with multiple vendors and technologies. Other than ExtremeSwitches, most of the time, I worked on Cisco technologies or Brocade.
How was the initial setup?
We deployed the switches in a spine and leaf architecture-based model.
It's pretty straightforward in terms of configuration. The complexity comes into the picture when you are looking for robustness in the network. If it's a simple network, it's simple to deploy, however, with the advent of new technologies and with the advent of a low latency network and so many protocols and so many features being introduced, it can get complex. It all depends on what kind of business you are working with and how many features you want to enable in that particular switch.
The complexity comes when you enable many features in your switches or your environment. If you are working for Apple, they definitely look for security features. If you are working for a small or medium business, they will look for a cost-effective solution.
We have a team of eight people that can handle deployment and maintenance tasks. They have been able to extend support to businesses.
What about the implementation team?
We handle the initial setup. We do not outsource the tasks. Whenever we do any configuration changes and deployment altogether, we are the one who is responsible for making decisions and deploying the solution on the ground.
What was our ROI?
We have seen an ROI in terms of using the solution. I'd rate the ROI potential at a three out of five.
What's my experience with pricing, setup cost, and licensing?
The solution is very cost-effective. It's not overly expensive at all.
What other advice do I have?
If you are an SMB and looking for the most cost-effective solution, then you should definitely go for ExtremeSwitches. However, if you are not ready to compromise with the performance, then don't use it. Cisco or Brocade is much better in that regard; however, it also comes at a price.
Overall, I would rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.