We performed a comparison between TOPdesk and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."
"The most valuable feature of TOPdesk is the reports."
"It is an easy-to-use solution."
"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."
"Its ITSM approach is quite useful."
"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."
"Change management is the most critical feature."
"The most valuable feature of this solution is the incident management module."
"The product provides excellent daily reports."
"The most valuable feature is the metering capability."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The flexibility is the product's most valuable feature."
"I like the integration with other applications or vendors."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."
"An operator is also a user but requires creating two different records."
"The solution's change management could be better."
"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."
"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."
"Change management implementation, facility management, and making reservations on assets can be improved."
"It is time-consuming to add new users."
"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."
"Better integration with other VMware toolsets would be beneficial."
"The pricing model is complicated and would be more predictable if it were simplified."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"I would like it if they could provide their customers with more qualified support."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
TOPdesk is ranked 21st in Help Desk Software with 8 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. TOPdesk is rated 7.8, while vRealize Business for Cloud is rated 8.4. The top reviewer of TOPdesk writes "Provides good technical support services, but its reporting feature needs improvement". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". TOPdesk is most compared with ServiceNow, JIRA Service Management, Freshdesk, Zendesk and NinjaOne, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation, Cloudability and VMWare Tanzu CloudHealth.
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