We performed a comparison between SolarWinds Web Help Desk and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.Earn 20 points
SolarWinds Web Help Desk is ranked 18th in Help Desk Software with 6 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. SolarWinds Web Help Desk is rated 7.6, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.