We performed a comparison between IDERA Uptime Infrastructure Monitor and SCSM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests."
"It is one of the most stable solutions in the market."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"The call logging is the solution's most valuable feature. It's very easy to use."
"SCSM is easy to learn because all of the material, including training videos, can be found online."
"This solution is easy to use."
"Many more features than other comparable products."
"The Wi-Fi side needs improvement."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"We would like to see a web-based interface that works on mobile devices."
"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."
"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."
"The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"Mobile application integration would be an improvement."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."
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IDERA Uptime Infrastructure Monitor is ranked 60th in Network Monitoring Software with 5 reviews while SCSM is ranked 11th in IT Service Management (ITSM) with 23 reviews. IDERA Uptime Infrastructure Monitor is rated 8.0, while SCSM is rated 7.0. The top reviewer of IDERA Uptime Infrastructure Monitor writes "It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". IDERA Uptime Infrastructure Monitor is most compared with Zabbix, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
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