We performed a comparison between IDERA Uptime Infrastructure Monitor and OpenText Service Manager [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"Technical support is pretty good."
"We can have all our requests and incidents registered in one system."
"It can adapt to any process in the organization."
"The design has been revamped in terms of GUI. The current interface is quite easy to read."
"It gives us better understanding and control of service management."
"A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure."
"Service Manager's best features are flexibility and customizability."
"The initial setup is easy."
"The Wi-Fi side needs improvement."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months."
"Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more."
"The user interface is very clunky. It's only now beginning to be a web-based interface, but for now it's still very clunky."
"There should be some front desk provided or some options to let our users serve themselves, because we have about 5000 servers and 400 applications."
"It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well."
"Service Manager is at the end of its life. The architecture, performance, and look are all way behind."
"Pure cloud-based native functionality is lacking."
"I don't see anything lacking."
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IDERA Uptime Infrastructure Monitor is ranked 61st in Network Monitoring Software with 5 reviews while OpenText Service Manager [EOL] is ranked 12th in IT Service Management (ITSM) with 48 reviews. IDERA Uptime Infrastructure Monitor is rated 8.0, while OpenText Service Manager [EOL] is rated 7.2. The top reviewer of IDERA Uptime Infrastructure Monitor writes "It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices". On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". IDERA Uptime Infrastructure Monitor is most compared with , whereas OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX), BMC Helix ITSM and IBM Maximo.
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