Genesys PureConnect vs Polycom ATX comparison

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144 views|127 comparisons
100% willing to recommend
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Executive Summary

We performed a comparison between Genesys PureConnect and Polycom ATX based on real PeerSpot user reviews.

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Mohamed-Saber
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Questions from the Community
Top Answer:Can integrate with a lot of gateways in voice.
Top Answer:As of now, they are doing great in all areas and they keep improving their services
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Ranking
7th
Views
144
Comparisons
127
Reviews
1
Average Words per Review
192
Rating
9.0
Unranked
In Unified Communications
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
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Poly
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Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Polycom Architected Telepresence Experience (ATX), are completely standards-based and fully interoperable system that includes industry-leading codecs, cameras, and microphone arrays for creating life-like immersive telepresence experiences designed for certified integrators to efficiently deploy turnkey multi-codec telepresence systems across a wide range of customer environments. Polycom ATX solution also includes telepresence software to deliver multi-codec system intelligence and synchronization, a software development kit (SDK) with support for Crestron and AMX control systems, as well as configuration tools, training and design support services. With the Polycom ATX solution, integrators provide their customers with consulting for needs analysis, room assessment and design, integration, and ongoing services to help ensure an immersive telepresence solution that addresses both existing and evolving needs.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Catlin Group Limited
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm12%
Manufacturing Company8%
Insurance Company6%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise69%
No Data Available
Buyer's Guide
Unified Communications
May 2024
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications. Updated: May 2024.
771,157 professionals have used our research since 2012.

Genesys PureConnect is ranked 7th in Unified Communications with 1 review while Polycom ATX doesn't meet the minimum requirements to be ranked in Unified Communications. Genesys PureConnect is rated 9.0, while Polycom ATX is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, Cisco Jabber, NICE CXone, Kamailio SIP Server and Calabrio ONE, whereas Polycom ATX is most compared with .

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

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