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Genesys PureConnect vs Mitel Application Suite comparison

Genesys and Mitel are both solutions in the Unified Communications category. Genesys is ranked #8, while Mitel is ranked #7. Genesys holds a 4.4% mindshare in UC, compared to Mitel’s 5.6% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution, compared to 100% of Mitel users who would recommend it.
Genesys PureConnect
Read 1 Genesys PureConnect review
  • 781 Views
  • 141 Comparison Views
100% willing to recommend
Mitel Application Suite
Read 1 Mitel Application Suite review
  • 238 Views
  • 209 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Genesys PureConnect and Mitel Application Suite based on real PeerSpot user reviews.

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To learn more, read our detailed Unified Communications Report (Updated: June 2025).
Buyer's Guide
Unified Communications
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Genesys PureConnect
Ranking in Unified Communications
8th
Ranking in IP Telephony & Unified Communications
9th
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
Workforce Engagement Management (5th), Contact Center Infrastructure (12th)
Mitel Application Suite
Ranking in Unified Communications
7th
Ranking in IP Telephony & Unified Communications
3rd
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Unified Communications category, the mindshare of Genesys PureConnect is 4.4%, up from 3.2% compared to the previous year. The mindshare of Mitel Application Suite is 5.6%, up from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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it_user325977 - PeerSpot reviewer
It provided a work-from-home solution, replacing both a land line and cell phone, that was easy to install and to administrate.
Ease of installation and administration Had a collegue that needed a phone solution for Work-from-Home. He didn't want to use his land line and the cell phone coverage was spotty at best. After only a few questions about installation, he was able to connect the Mitel and hit the ground running.…
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
8%
Insurance Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

Genesys Cloud CX vs Genesys PureConnect Logo
Genesys Cloud CX vs Genesys PureConnect
Compared 45% of the time
NICE CXone vs Genesys PureConnect Logo
NICE CXone vs Genesys PureConnect
Compared 13% of the time
Kamailio SIP Server vs Genesys PureConnect Logo
Kamailio SIP Server vs Genesys PureConnect
Compared 13% of the time
Cisco Jabber vs Genesys PureConnect Logo
Cisco Jabber vs Genesys PureConnect
Compared 12% of the time
Calabrio ONE vs Genesys PureConnect Logo
Calabrio ONE vs Genesys PureConnect
Compared 9% of the time
More Genesys PureConnect Competitors
Fortinet FortiVoice vs Mitel Application Suite Logo
Fortinet FortiVoice vs Mitel Application Suite
Compared 39% of the time
Digium Asterisk vs Mitel Application Suite Logo
Digium Asterisk vs Mitel Application Suite
Compared 31% of the time
Siemens OpenScape vs Mitel Application Suite Logo
Siemens OpenScape vs Mitel Application Suite
Compared 31% of the time
More Mitel Application Suite Competitors
 

Product Reports

Buyer's Guide
Workforce Engagement Management
June 2025
Genesys PureConnect reportDownload Genesys PureConnect product report
Buyer's Guide
Unified Communications
June 2025
Mitel Application Suite reportDownload Mitel Application Suite product report
 

Also Known As

Interactive Intelligence Customer Interaction Center, CIC
No data available
 

Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys
The Mitel Applications Suite consolidates a comprehensive set of unified business communications and collaboration applications onto a single server footprint with common installation, commissioning, and administration tools. MAS delivers capabilities such as unified messaging, speech-enabled auto-attendant, mobility, teleworking, sophisticated audio, video, and web conferencing, informal contact center functionality, and business reporting.
Mitel
 

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital
Buyer's Guide
Unified Communications
June 2025
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