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DX Spectrum vs IBM Tivoli Business Service Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Spectrum
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
118
Ranking in other categories
Network Management Applications (8th), Network Monitoring Software (17th), IT Infrastructure Monitoring (20th), Network Troubleshooting (6th), DX NetOps (1st)
IBM Tivoli Business Service...
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
Event Monitoring (12th)
 

Mindshare comparison

DX Spectrum and IBM Tivoli Business Service Manager aren’t in the same category and serve different purposes. DX Spectrum is designed for DX NetOps and holds a mindshare of 23.5%, down 32.6% compared to last year.
IBM Tivoli Business Service Manager, on the other hand, focuses on Event Monitoring, holds 4.9% mindshare, up 0.9% since last year.
DX NetOps Mindshare Distribution
ProductMindshare (%)
DX Spectrum23.5%
AppNeta by Broadcom31.8%
DX Performance Management25.7%
Other19.0%
DX NetOps
Event Monitoring Mindshare Distribution
ProductMindshare (%)
IBM Tivoli Business Service Manager4.9%
SCOM9.9%
OpenText AI Operations Management7.9%
Other77.3%
Event Monitoring
 

Featured Reviews

PinchasAlbalya - PeerSpot reviewer
Network Engineer at a educational organization with 1,001-5,000 employees
Monitoring has become centralized and management now sees real‑time health of key network assets
The time investment required is significant, not because of difficulty but because of the need for free time to invest in it. We need to get the knowledge. We know there are many options, but we took an external vendor to install and make the customization. If we want to make others changes without paying for customization, we need to learn it deeply by ourselves. The tutorials are very complicated. They could work on that area. The tutorial part could be more simplified. I know there are many explanations, and you can get help or documents in one click on the current page in the product, but it is not very clear. If you want to do something new that you did not see from the vendor in the installation, it is not very simple. The documents are good for people that know how to operate the product well, but for new users, it is not simple.
reviewer847356 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From the business perspective, they have improved MTTR significantly, creating an elevated ROI ratio."
"The great aspect about the CA Spectrum tool is not what it does, but the integration that it provides with the other CA monitoring tools, such as CA APM."
"Support has been very good."
"DX Spectrum is a very good solution; it's the best network monitoring tool in the market."
"We have removed all the duplicate tickets from our ticketing system; for example, if we have a store that is down, we get 20 tickets, but through CA Spectrum we are down to 1, so in the long term what we've done is less tickets, less people, more savings, etc."
"It creates transparency and makes everything work by being more transparent."
"The Global Collections are what I found to be most valuable. With the Global Collections, you're able to organize and categorize devices into "folders," or functional groups and categories, so that it doesn't matter which SpectroSERVER those devices are on."
"The support we have been receiving has been really good."
"The most valuable feature of this solution is the efficiency."
"TBSM is a rock, and our house would have crumbled without it."
 

Cons

"I'd like to see cross-landscape correlation."
"A better integration with the UIM, as far as being able to do root cause analysis and that type of analytics."
"Customer Service: It's poor. Technical Support: It's poor."
"The only pain point I have is some issues with support and the timeliness of getting a resolution."
"It's not the best product for availability and outages reporting."
"It has a limitation in that it needed an old version of Java."
"The GIS map feature needs to be enhanced and synced with topology views of containers and global collections."
"The only area which I found that can be improved is that sometimes issues come up with alert clearing i.e. alerts don't clear when triggered and clear events occur too fast."
"Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
 

Pricing and Cost Advice

"The solution's pricing could be better."
"The price is good enough to expect an ideal solution. It's expensive."
"DX Spectrum's pricing is neither expensive nor cheap."
"Spectrum is expensive."
"The price of the solution is reasonable."
"The price is very high."
"Since the acquisition by Broadcom, we have not had such a good experience with licensing and pricing. Since they were bought by Broadcom, every sales contract is getting complicated. It's very complicated, and it's much more expensive than before. It's not a good pricing strategy from Broadcom."
"In general, the license cost will be about 30% of the total TCO for this tool (hardware/support team, OS costs, and OS management)."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Construction Company
12%
Manufacturing Company
9%
Outsourcing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise19
Large Enterprise90
No data available
 

Questions from the Community

What needs improvement with DX Spectrum?
The time investment required is significant, not because of difficulty but because of the need for free time to invest in it. We need to get the knowledge. We know there are many options, but we to...
What is your primary use case for DX Spectrum?
The university purchased DX Spectrum, called ICE. DX Spectrum NAC is working for us only on Cisco 9200 switches. It is not working on any other switch like C1000 or HG or any 2960X. Even other Cisc...
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Also Known As

CA Spectrum
Tivoli Business Service Manager, BSM
 

Overview

 

Sample Customers

National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicredi
SSGC