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DX Spectrum vs IBM Tivoli Business Service Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Spectrum
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
118
Ranking in other categories
Network Management Applications (9th), Network Monitoring Software (26th), IT Infrastructure Monitoring (23rd), Network Troubleshooting (7th), DX NetOps (1st)
IBM Tivoli Business Service...
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
Event Monitoring (13th)
 

Mindshare comparison

DX Spectrum and IBM Tivoli Business Service Manager aren’t in the same category and serve different purposes. DX Spectrum is designed for DX NetOps and holds a mindshare of 23.8%, down 33.3% compared to last year.
IBM Tivoli Business Service Manager, on the other hand, focuses on Event Monitoring, holds 4.3% mindshare, up 1.1% since last year.
DX NetOps Mindshare Distribution
ProductMindshare (%)
DX Spectrum23.8%
AppNeta by Broadcom32.5%
DX Performance Management27.2%
Other16.5%
DX NetOps
Event Monitoring Mindshare Distribution
ProductMindshare (%)
IBM Tivoli Business Service Manager4.3%
ServiceNow IT Operations Management9.7%
SCOM9.3%
Other76.7%
Event Monitoring
 

Featured Reviews

PinchasAlbalya - PeerSpot reviewer
Network Engineer at a educational organization with 1,001-5,000 employees
Monitoring has become centralized and management now sees real‑time health of key network assets
The time investment required is significant, not because of difficulty but because of the need for free time to invest in it. We need to get the knowledge. We know there are many options, but we took an external vendor to install and make the customization. If we want to make others changes without paying for customization, we need to learn it deeply by ourselves. The tutorials are very complicated. They could work on that area. The tutorial part could be more simplified. I know there are many explanations, and you can get help or documents in one click on the current page in the product, but it is not very clear. If you want to do something new that you did not see from the vendor in the installation, it is not very simple. The documents are good for people that know how to operate the product well, but for new users, it is not simple.
reviewer847356 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature for us is that we can model a large variety of devices and receive SNMP traps from them."
"The most valuable feature is the ability to put health checks in place not only for the infrastructure but for some of the services that are on top of the infrastructure."
"CA Spectrum is awesome for networks, but when paired with CA UIM, you can have everything: datacenter, networks, virtualization and on."
"CA Spectrum is very useful for event handling and offers a robust manager of managers console."
"Discovery: Scheduled, on-demand, synchronized with eHealth."
"Spectrum is heavily loaded with alarm configuration, so it can detect whenever things go wrong, including issues I didn't even know could happen on my network, and I have integrated it into my ITIL incident, change, and problem management systems so it feeds right into my existing processes."
"CA Spectrum enables us to have an overall view of the state of our network."
"Offers a lot of functionality."
"TBSM is a rock, and our house would have crumbled without it."
"The most valuable feature of this solution is the efficiency."
"The most valuable feature of this solution is the efficiency."
 

Cons

"CA Spectrum is expensive."
"If nobody else has said the documentation needs improvement, let's go there. I understand, you can either write about it or you can do it. And most of us would rather they do it, but now that they've done it, those of us that didn't do it, we need to go and find: "Where did they write about this to tell us how to do it?" That's always lacking."
"Technical support for this product is not so good. It's also not as good as it used to be."
"No good technical support from CA."
"The report area is very poor and we cannot work properly with additional information and the custom reports."
"HTML5. Right now, it is a very Java driven application. We have lots of issues."
"I would recommend AI capability built-in so it becomes more predictable and we jump ahead of the curve. This is the one really important feature I would really like to see in any product that provides alarms."
"Stability could be improved. I find on a regular basis that those of us on-call tend to usually have to go in and restart or reboot a Spectrum server because the landscape's gone down."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles."
 

Pricing and Cost Advice

"It is very pricey. With the current trend of enterprises moving towards cheaper and more modern looking solutions like ManageEngine, SevOne, ServicePilot, and Paesller."
"In general, the license cost will be about 30% of the total TCO for this tool (hardware/support team, OS costs, and OS management)."
"The price of the solution is reasonable."
"Spectrum is expensive."
"Currently, a perpetual license but some services are moving to a subscription"
"The price is good enough to expect an ideal solution. It's expensive."
"The product, support, and maintenance are all expensive, which is another reason that we are switching to another solution."
"The price is very high."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Construction Company
9%
Manufacturing Company
8%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise19
Large Enterprise90
No data available
 

Questions from the Community

What needs improvement with DX Spectrum?
The time investment required is significant, not because of difficulty but because of the need for free time to invest in it. We need to get the knowledge. We know there are many options, but we to...
What is your primary use case for DX Spectrum?
The university purchased DX Spectrum, called ICE. DX Spectrum NAC is working for us only on Cisco 9200 switches. It is not working on any other switch like C1000 or HG or any 2960X. Even other Cisc...
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Also Known As

CA Spectrum
Tivoli Business Service Manager, BSM
 

Overview

 

Sample Customers

National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicredi
SSGC