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Clarity SM vs Inflectra KronoDesk comparison

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Broadcom Logo
Clarity SM
Read 107 Clarity SM reviews
670 views|420 comparisons
85% willing to recommend
Inflectra Logo
Inflectra KronoDesk
51 views|21 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Clarity SM and Inflectra KronoDesk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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769,334 professionals have used our research since 2012.
Featured Review
Türker Kara
Quite good back-end architecture for end users but the API is very, very bad
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I don't see anyone other than large companies being able to afford this system."
  • "It is a bit expensive, but you definitely get what you pay for. It is worth it!"
  • "Pricing is simple, as it’s per concurrent analysts."
  • "I think pricing of this model is suitable for growing corporations."
  • "Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
  • "There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
  • "The pricing is based on a subscription model."
  • "The solution is quite reasonable compared to other solutions in the market."

    • More Clarity SM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Clarity SM?
    Top Answer:It is the most stable product in the market.
    Read all 14 answers   →
    What is your experience regarding pricing and costs for Clarity SM?
    Top Answer:The solution is quite reasonable compared to other solutions in the market.
    Read all 9 answers   →
    What needs improvement with Clarity SM?
    Top Answer:They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they… more »
    Read all 13 answers   →
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    Earn 20 points

    Ranking
    23rd
    out of 59 in Help Desk Software
    Views
    670
    Comparisons
    420
    Reviews
    3
    Average Words per Review
    326
    Rating
    7.7
    50th
    out of 59 in Help Desk Software
    Views
    51
    Comparisons
    21
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
    Learn More
    Broadcom
    Inflectra
    Overview

    Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

    Learn More: https://www.ca.com/us/products...

    KronoDesk is a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. KronoDesk helps you manage your call center more efficiently by tracking incoming support requests. Built in is a knowledge management repository for common customer questions.
    Sample Customers
    Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
    Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes. We service companies of all sizes, industries and locations. The product is localized with language packs for different countries. It is available both SaaS and on-premise.
    Top Industries
    REVIEWERS
    Healthcare Company25%
    Financial Services Firm22%
    Government7%
    Comms Service Provider5%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm12%
    Manufacturing Company10%
    Real Estate/Law Firm7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise10%
    Large Enterprise63%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    769,334 professionals have used our research since 2012.

    Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while Inflectra KronoDesk is ranked 50th in Help Desk Software. Clarity SM is rated 7.8, while Inflectra KronoDesk is rated 0.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas Inflectra KronoDesk is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.