We performed a comparison between CA Service Operations Insight [EOL] and SysAid based on real PeerSpot user reviews.
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CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while SysAid is ranked 20th in Help Desk Software with 10 reviews. CA Service Operations Insight [EOL] is rated 8.0, while SysAid is rated 8.4. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of SysAid writes "Email rules allow us to route tickets directly to a given area without intervention, saving us time". CA Service Operations Insight [EOL] is most compared with , whereas SysAid is most compared with JIRA Service Management, ServiceNow, Spiceworks and Freshdesk.
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