BMC Track-It! vs RF Code CenterScape comparison

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

With features not found in any other data center management software, CenterScape is a complete, end-to-end solution for real-time asset management and environmental monitoring, combining powerful functionality with an intuitive, easy-to-use console to drive data center efficiency, reliability, and savings. When deployed with RF Code’s IoT instrumentation layer, CenterScape continuously tracks physical asset locations and environmental conditions in real-time, allowing you to easily locate and manage equipment, identify and troubleshoot power and cooling inefficiencies, and avoid costly downtime. Automated alerts and reports can be configured for immediate notification of asset location or environmental condition changes. Reporting, graphing and 3D visualization are available at the touch of a button. And CenterScape’s database schema can be easily edited and customized, ensuring that your data is specifically suited to the needs of your business. With complete, automated lifecycle management, CenterScape makes it simple to manage your assets from arrival through deployment to decommissioning. By managing current and historical asset attributes such as financial data, physical location, and environmental conditions, CenterScape eliminates costly and inaccurate manual processes and reduces your total cost of ownership.