We performed a comparison between BMC Remedyforce [EOL] and SCSM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The interface and customization are the solution's most valuable features."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"It's a stable solution."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"The feature that we like best is the stability of the product."
"The solution is very flexible."
"An inexpensive solution that is easy to set up and use without much support."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"This solution is easy to use."
"The call logging is the solution's most valuable feature. It's very easy to use."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"The solution offers good productivity at a low price point."
"I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests."
"It is one of the most stable solutions in the market."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"The customer service management (CSM) features are in need of improvement."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"They need to make it possible to more easily customize the user interface."
"The look and feel is very dated."
"Resources for understanding compliance and relative compliance need to be made available."
"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."
"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while SCSM is ranked 14th in Help Desk Software with 23 reviews. BMC Remedyforce [EOL] is rated 7.8, while SCSM is rated 7.0. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". BMC Remedyforce [EOL] is most compared with , whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
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