We performed a comparison between BMC Remedyforce [EOL] and ManageEngine SupportCenter Plus based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."An inexpensive solution that is easy to set up and use without much support."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"The interface and customization are the solution's most valuable features."
"The feature that we like best is the stability of the product."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"The most valuable features are the ITIL compliance and billing."
"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."
"We have found the reporting in this product to be very useful."
"The product is very scalable and stable when used as a help desk once it is built out."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The ease of customization needs improvement."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"My team finds the search options and the user interface to be really cumbersome."
"The product is very difficult to use and configure and requires specialists."
"I would like to see some kind of project management or portfolio management in a future version."
"The business model for the company is to sell low and charge for customization, education or expertise."
"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."
"There is no cloud-based version and it would be helpful if it were available."
"The tech support is terrible and that seems to be a part of their business plan."
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BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while ManageEngine SupportCenter Plus is ranked 32nd in Help Desk Software. BMC Remedyforce [EOL] is rated 7.8, while ManageEngine SupportCenter Plus is rated 7.8. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". BMC Remedyforce [EOL] is most compared with , whereas ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus and Zoho Desk.
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