We performed a comparison between Ameyo Fusion CX and SCSM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"For our cloud-based deployment of SCSM, the Autopilot is the best feature."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"The solution is quite easy to integrate with other Microsoft products."
"I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests."
"SCSM is easy to learn because all of the material, including training videos, can be found online."
"The solution offers good productivity at a low price point."
"It is a simple solution that is easy to configure."
"It is one of the most stable solutions in the market."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."
"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"The price of this solution is high and it needs to be cheaper."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."
"Mobile application integration would be an improvement."
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while SCSM is ranked 14th in Help Desk Software with 23 reviews. Ameyo Fusion CX is rated 7.0, while SCSM is rated 7.0. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". Ameyo Fusion CX is most compared with , whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
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