We performed a comparison between Ameyo Fusion CX and OpenText Service Manager [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget."
"The design has been revamped in terms of GUI. The current interface is quite easy to read."
"It's pretty well-structured in modules."
"Its flexibility and ease of customization are its most valuable features."
"Service Manager does what it should, but it's quite outdated."
"Service Manager's best features are flexibility and customizability."
"It gives us better understanding and control of service management."
"We can have all our requests and incidents registered in one system."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"There should be some front desk provided or some options to let our users serve themselves, because we have about 5000 servers and 400 applications."
"It needs good integration with the configuration database, that's lacking at the moment, It's not that good."
"The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months."
"With the new version moving toward the codeless configuration is good, but it's losing flexibility."
"There's a lot of manual work, which is error prone and time consuming, in how the code gets transported from one system to the other."
"It needs to be easier to use for the end users because one problem we had was that we are handling different kinds of cases."
"I don't see anything lacking."
"Pure cloud-based native functionality is lacking."
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Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while OpenText Service Manager [EOL] is ranked 17th in Help Desk Software with 48 reviews. Ameyo Fusion CX is rated 7.0, while OpenText Service Manager [EOL] is rated 7.2. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". Ameyo Fusion CX is most compared with , whereas OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX), BMC Helix ITSM and IBM Maximo.
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