Ameyo Fusion CX vs OpenText Service Manager [EOL] comparison

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Ameyo Logo
94 views|67 comparisons
100% willing to recommend
OpenText Logo
1,329 views|899 comparisons
79% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Ameyo Fusion CX and OpenText Service Manager [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
769,334 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."

More Ameyo Fusion CX Pros →

"Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget.""It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature.""The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits.""Service Manager's best features are flexibility and customizability.""Its flexibility and ease of customization are its most valuable features.""A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure.""It's easy to scale.""The solution is simple to set up."

More OpenText Service Manager [EOL] Pros →

Cons
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."

More Ameyo Fusion CX Cons →

"I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product.""With the new version moving toward the codeless configuration is good, but it's losing flexibility.""Their end-user interface and technical support features could be improved.""The product's technical support services need improvement.""The solution does not interface well with other products and is difficult to implement.""The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months.""It needs to be easier to use for the end users because one problem we had was that we are handling different kinds of cases.""Customization can be difficult at times because scripting is often required."

More OpenText Service Manager [EOL] Cons →

Pricing and Cost Advice
  • "This solution costs our business $3,000 per year."
  • More Ameyo Fusion CX Pricing and Cost Advice →

  • "I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
  • "Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."
  • "The license is not cheap."
  • "I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."
  • "HP Service Manager has moderate pricing."
  • More OpenText Service Manager [EOL] Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support.
    Top Answer:This solution costs our business $3,000 per year.
    Top Answer:In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation.
    Top Answer:The product's technical support services need improvement.
    Top Answer:We use the product for infrastructure, profile, and incident management.
    Ranking
    28th
    out of 59 in Help Desk Software
    Views
    94
    Comparisons
    67
    Reviews
    1
    Average Words per Review
    339
    Rating
    7.0
    17th
    out of 59 in Help Desk Software
    Views
    1,329
    Comparisons
    899
    Reviews
    6
    Average Words per Review
    319
    Rating
    7.0
    Comparisons
    Also Known As
    Micro Focus Service Manager, HPE ITSM, HPE Service Manager
    Learn More
    Overview

    Ameyo is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers. It is a powerful and highly flexible one-stop solution for all your contact center needs that lets the businesses have personalized interaction with every customer across multiple channels, thereby driving customer engagement.

    Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.

    Ameyo has a long-standing history of excellence with years of proven industry experience in the very challenging and fast-paced Customer Experience Management domain. We came in 2003, built a complete Contact Center Suite in 2004, launched Ameyo PACE and Ameyo on Cloud in 2010. Within a span of five to six years, we launched the ultimate Omni-channel and Customer Experience solution in the form of Ameyo Omni and Fusion CX respectively. With over 2000+ customers in across various verticals such as Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail, this is just the beginning of our journey to be the most innovative and customer-centric global Contact Center transformers.

    Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

    Sample Customers
    Bank Bazaar
    resultspositive, Globicon
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm31%
    Comms Service Provider14%
    Aerospace/Defense Firm10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Financial Services Firm14%
    Manufacturing Company12%
    Comms Service Provider7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business19%
    Midsize Enterprise8%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise18%
    Large Enterprise64%
    Buyer's Guide
    Help Desk Software
    April 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    769,334 professionals have used our research since 2012.

    Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while OpenText Service Manager [EOL] is ranked 17th in Help Desk Software with 48 reviews. Ameyo Fusion CX is rated 7.0, while OpenText Service Manager [EOL] is rated 7.2. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". Ameyo Fusion CX is most compared with , whereas OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.

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    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.