We performed a comparison between Ameyo Fusion CX and OpenText Service Manager [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget."
"It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature."
"The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits."
"Service Manager's best features are flexibility and customizability."
"Its flexibility and ease of customization are its most valuable features."
"A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure."
"It's easy to scale."
"The solution is simple to set up."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product."
"With the new version moving toward the codeless configuration is good, but it's losing flexibility."
"Their end-user interface and technical support features could be improved."
"The product's technical support services need improvement."
"The solution does not interface well with other products and is difficult to implement."
"The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months."
"It needs to be easier to use for the end users because one problem we had was that we are handling different kinds of cases."
"Customization can be difficult at times because scripting is often required."
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Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while OpenText Service Manager [EOL] is ranked 17th in Help Desk Software with 48 reviews. Ameyo Fusion CX is rated 7.0, while OpenText Service Manager [EOL] is rated 7.2. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". Ameyo Fusion CX is most compared with , whereas OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.
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