We performed a comparison between Amazon Connect and Avaya Interaction Center [EOL] based on real PeerSpot user reviews.
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Amazon Connect is ranked 3rd in Contact Center Platforms with 10 reviews while Avaya Interaction Center [EOL] doesn't meet the minimum requirements to be ranked in Contact Center Platforms. Amazon Connect is rated 8.2, while Avaya Interaction Center [EOL] is rated 0.0. The top reviewer of Amazon Connect writes "Offers good reliability, works well for hybrid environment, totally managed by Amazon but needs to integrate third-party CRM tools like Salesforce". On the other hand, Amazon Connect is most compared with Genesys Cloud CX, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Cisco Finesse, whereas Avaya Interaction Center [EOL] is most compared with .
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