My company is an integrator that provides services for other companies. Our current client use Citrix Hypervisor's virtual desktop solution to allow third parties to access their system. It's all technical people that access this platform to provide services within SAP or whatever product they're using.
Senior Technical Consultant at a tech services company with 10,001+ employees
It's quick to deploy, easy to manage, and cheaper than competing solutions
Pros and Cons
- "Citrix Hypervisor is quick to deploy and easy to manage."
- "Citrix could provide more tools to help the client manage the solution because we need to build our own tools in some cases. Everything is available through PowerShell, but then you need to build your own scripts to do the more advanced work."
What is our primary use case?
What is most valuable?
Citrix Hypervisor is quick to deploy and easy to manage.
What needs improvement?
Citrix could provide more tools to help the client manage the solution because we need to build our own tools in some cases. Everything is available through PowerShell, but then you need to build your own scripts to do the more advanced work.
For how long have I used the solution?
I've used Citrix Hypervisor for six years.
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What do I think about the stability of the solution?
Citrix is highly stable.
What do I think about the scalability of the solution?
Citrix is scalable enough for our needs, but we don't manage tens of thousands of VDIs. It's easy to grow and add more hosts when needed, so the scalability is good for us.
How are customer service and support?
Citrix support is good. We've never had significant issues that required us to open complex tickets, but they were responsive when we needed them.
Which solution did I use previously and why did I switch?
We have provided VMware for some clients. However, many clients prefer Citrix because it's cheaper.
How was the initial setup?
Deploying Citrix Hypervisor was straightforward.
What's my experience with pricing, setup cost, and licensing?
I don't manage the the licensing. I know generally that Citrix is cheaper than VMware, but I don't know by how much.
What other advice do I have?
I rate Citrix Hypervisor 10 out of 10. It's working fine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Engineer at a tech vendor with 5,001-10,000 employees
Is easy to install, but storage monitoring and network management need improvement
Pros and Cons
- "I've found the following features to be the most valuable: user personalization layer, app layering, provisioning, and notification services for integration between different domains."
- "There are several areas that need improvement including the stability of the networking stack and networking management."
What is our primary use case?
We use it for different VDI scenarios and application publishing.
What is most valuable?
I've found the following features to be the most valuable: user personalization layer, app layering, provisioning, and notification services for integration between different domains.
What needs improvement?
There are several areas that need improvement including the stability of the networking stack and networking management.
Storage monitoring also needs to be improved because at the moment, we cannot monitor GFS2 partitions on Citrix Hypervisor. This means that we need to find third party solutions.
For how long have I used the solution?
I've been using it for 16 years.
What do I think about the stability of the solution?
Overall, the stability is good. However, when there are problems in some areas, such as networking, it results in problems overall with the stability of Citrix Hypervisor.
What do I think about the scalability of the solution?
The scalability is okay for small- and medium-sized businesses. However, additional features like site recovery for multi-domains and multi-data center deployment scenarios will be useful for different customers.
How are customer service and support?
As for technical support, sometimes we spend a lot of time explaining what we need to do, what we do, etc. with a lot of emails, conversations, and chats that are not very efficient. Then at other times, we have really perfect and amazing conversations with support engineers, and they quickly provide solutions and resolve our problems.
Overall, however, I've seen a decrease in the expertise of Hypervisor vendors. Previously, the time for resolution from vendor support was less than it is now.
Which solution did I use previously and why did I switch?
We have used RDS, VMware, and Parellels. We switched to Citrix Hypervisor because of its scalability, management, and stability. CVAD was also a factor.
How was the initial setup?
The initial setup is really easy. If you have basic knowledge of IT technology, deployment is not really difficult. However, additional components like provisioning require more knowledge and expertise, but they can be handled by mid-range admins.
Depending on the case, deployment can take from two hours to several days.
What other advice do I have?
You should try Citrix Hypervisor. You may have pain points sometimes, but if you build it and tune it well for your requirements, this solution can help you do your job in different scenarios without any problems. It's all about business continuity and the stability of your solution.
Overall, I would rate Citrix Hypervisor at seven on a scale from one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Sr. Customer Support Engineer at Magnamious Systems Pvt. Ltd.
Has a good and straightforward licensing policy, and provides faster support
Pros and Cons
- "What I find most valuable in Citrix Hypervisor is its licensing policy, because you'll get it for free if you buy a Citrix XenDesktop license. You don't need to spend additional money on the Citrix Hypervisor because you can manage both the Citrix XenDesktop and the Citrix Hypervisor with just one license, so you can save on cost. I also like that the solution is good support-wise. Hardware support is also faster compared to other solutions."
- "Citrix Hypervisor is expensive if you get it as a stand-alone product, so this is one area for improvement. Its price could be cheaper. We also found other areas for improvement in Citrix Hypervisor, for example, we can't use SCIM provisioning, and there are limitations to the size of the HDD. Another area for improvement is the pass-through storage, in particular the removable storage, because that also has limitations where you can't connect to the drive if it is more than one TB."
What is our primary use case?
Citrix Hypervisor is used for tracing any database application and AD file server, but most people are using public XenApp or XenDesktop for client virtualization.
What is most valuable?
What I find most valuable in Citrix Hypervisor is its licensing policy, because you'll get it for free if you buy a Citrix XenDesktop license. You don't need to spend additional money on the Citrix Hypervisor because you can manage both the Citrix XenDesktop and the Citrix Hypervisor with just one license, so you can save on cost.
I also like that the solution is good support-wise. Hardware support is also faster compared to other solutions.
What needs improvement?
Citrix Hypervisor is expensive if you get it as a stand-alone product, so this is one area for improvement. Its price could be cheaper.
We also found other areas for improvement in Citrix Hypervisor, for example, we can't use SCIM provisioning, and there are limitations to the size of the HDD.
Another area for improvement is the pass-through storage, in particular the removable storage, because that also has limitations where you can't connect to the drive if it is more than one TB.
What do I think about the stability of the solution?
There are no issues with the stability of Citrix Hypervisor. It's good, and even the process of upgrading it is straightforward.
What do I think about the scalability of the solution?
Citrix Hypervisor is easy to scale. Scaling it is straightforward.
How are customer service and support?
Citrix Hypervisor has good support.
How was the initial setup?
Installing Citrix Hypervisor is a very fast and straightforward process. Installation is faster than any other hypervisor because it is not a hyper-converged solution. People should still have some knowledge about the product to make the installation process very easy. It took less than a day to complete the installation of Citrix Hypervisor.
What's my experience with pricing, setup cost, and licensing?
Citrix Hypervisor is a licensed product, and customers who buy the Citrix XenDesktop get Citrix Hypervisor for free. If they don't buy the license for Citrix XenDesktop, they'll need to pay for Citrix Hypervisor and its price is high. Pricing is even higher than VMware.
The licensing policy for Citrix Hypervisor is good. It's straightforward. The only issue is the price because it's an expensive product.
What other advice do I have?
I provide Citrix Hypervisor to customers.
My company has many customers for Citrix Hypervisor, particularly more than ten customers. The product is good, but my company is slowly ruling it out. Customers are being moved to another solution because Citrix Hypervisor clusters need external storage and people nowadays are eliminating that type of technology.
I'm recommending Citrix Hypervisor to others looking into implementing it, specifically if they already have licensed client virtualization solutions such as Citrix XenApp and Citrix XenDesktop, because they could get Citrix Hypervisor for free. They could save on the cost of paying additional for hypervisors. Similarly, they could also save on cost if they get Microsoft hypervisors.
I'm rating Citrix Hypervisor nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
CTO at Syscodes Communications Ltd
It's easy to deploy and cost-effective
Pros and Cons
- "Installing Hypervisor is really simple. It's the simplest setup I've ever done before. We used a team to deploy it, and it doesn't take much time, like two or three hours tops."
- "The main problem with Citrix Hypervisor is getting readily available backup solutions for it. It would be wonderful if Hypervisor were better integrated with third-party backup solutions."
What is our primary use case?
The main use case is virtualization—to virtualize the virtual machines. We also install Hypervisor to provide external storage for the client. Hypervisor connects all the server hardware with the external storage, then we create VMs for the client, and they can install and use their applications on the virtual machines.
What is most valuable?
It's easy to migrate VMs using Hypervisor.
What needs improvement?
The main problem with Citrix Hypervisor is getting readily available backup solutions for it. It would be wonderful if Hypervisor were better integrated with third-party backup solutions.
For how long have I used the solution?
I've been using Citrix Hypervisor for the last two years.
What do I think about the stability of the solution?
Hypervisor is highly stable. We've hardly had any issues with it.
What do I think about the scalability of the solution?
In terms of scalability, I would say Hypervisor is in the middle tier. I can't really speak to its enterprise-wide scalability, but it's very much okay on the mid-range level. From my experience, I can say it's good for small and medium-sized companies. I've never deployed it for a large enterprise.
How are customer service and support?
I'm very satisfied with Citrix support.
How was the initial setup?
Installing Hypervisor is really simple. It's the simplest setup I've ever done before. We used a team to deploy it, and it doesn't take much time, like two or three hours tops. That includes installing Hypervisor, creating all of the VMs, and installing the application on the VMs. The main form of maintenance we do is upgrading. And maybe sometimes there's a component failure, so we have to replace the component.
What's my experience with pricing, setup cost, and licensing?
Citrix Hypervisor is relatively cost-effective, even when you factor in vendor or third-party support. Of course, there can be additional costs, depending on the complexity of the solution, but the standard installation is cost-effective.
What other advice do I have?
I rate Citrix Hypervisor nine out of 10. It's easy to deploy and cost-effective. And the support, whether the vendor support or even third party support, it's readily available. So, the person should have the rest of mind in deploying this solution.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Specialist at a manufacturing company with 51-200 employees
Simple infrastructure management, highly stable, and excellent technical support
Pros and Cons
- "Citrix Hypervisor integrates easily and I can manage the infrastructure better. If I need to take a machine down to expand the hard drive, I do not have to physically be here. I do not need to order new equipment or new hard drives. I can shut it down, increase the drive space and bring it back up."
- "I find that the features in Citrix Hypervisor are not as rich as with VMware. It would be a benefit if they had some of the other features VMware has, such as the ability to expand a drive on the fly. You do not have to take down the machine to do it but in Citrix you do."
What is our primary use case?
We use Citrix Hypervisor to have greater control over our infrastructure. For example, file services, domain controllers, databases, and the entire active directories within it.
How has it helped my organization?
We are able to easily manage our infrastructure with the use of Citrix Hypervisor.
What is most valuable?
Citrix Hypervisor integrates easily and I can manage the infrastructure better. If I need to take a machine down to expand the hard drive, I do not have to physically be here. I do not need to order new equipment or new hard drives. I can shut it down, increase the drive space and bring it back up. I find that hypervisor updates are extremely easy to do.
What needs improvement?
I find that the features in Citrix Hypervisor are not as rich as with VMware. It would be a benefit if they had some of the other features VMware has, such as the ability to expand a drive on the fly. You do not have to take down the machine to do it but in Citrix you do.
In a future release, Citrix Hypervisor should update its features to provide as many features as VMware does.
For how long have I used the solution?
I have been using Citrix Hypervisor for nearly two years.
What do I think about the stability of the solution?
Citrix Hypervisor has been very stable. I have been impressed with updating of the hosts. For example, in the interface, you will be notified when there are updates and to perform the updates is quite simple.
What do I think about the scalability of the solution?
The solution is scalable. If you need additional resources, you could add hosts. When I started at my current company we had three hosts and now we have five. We have increased the number of servers that we have, along with memory, and could then provide additional offerings because we have the resources to do so.
We have approximately 130 to 150 users using the solution in my company.
How are customer service and support?
Citrix Hypervisor's technical support is very good. They provide high-level support and are very responsive. Once you are in contact with the support, they will remote into your system, and take a look at how the system is operating internally. They usually resolve any issues relatively fast.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used VMware.
How was the initial setup?
The installation of Citrix Hypervisor is simple once you get used to it. My background was more with VMware, but when I joined this organization, they used Citrix. Once you learn the intricacies it is simple. There are some elements of the installations that are complex that could be simplified. If you have used a similar solution before this one it not too hard to figure out.
What about the implementation team?
I am the only one in the company that does the maintenance of the solution.
What was our ROI?
The solution virtualizes the environment which saves on environmental and hardware costs.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use this solution. You need a license on every server, but the license is more for support than anything else. The cost is not expensive, it is a fraction of the cost of VMware. When you look at the cost overall and features, Citrix Hypervisor has a very attractive offering.
What other advice do I have?
I rate Citrix Hypervisor an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at Syscodes Communications Ltd
Easy access to infographics and manuals, greatly improved communication within the company
Pros and Cons
- "Ability to move your virtual machines from one host to another."
- "Integration with other vendors and other applications could be improved."
What is our primary use case?
The primary use case of this solution is for hosting our virtual machines. Our operational applications are installed on Citrix. I'm the chief technology officer and we are customers of Citrix.
How has it helped my organization?
Our applications are now online 24/7 so availability has improved. We've also enhanced our security. Citrix has helped us reach customers in a timely manner and our applications can be accessed via the web. The ability to order and make payments online has streamlined our business operations and enabled us to reach a wider range of customers. It's also helped us improve customer service and improve revenue generation.
What is most valuable?
Citrix allows you to move your virtual machines from one host to the other, with the host geographical prefix. I think that's an awesome feature. We can access infographics and manuals, and communicate easily with each other. Great security features.
What needs improvement?
I'd like to see improvement in integration with other vendors and other applications, like Microsoft, for example. Operability with different kinds of hardware and infrastructure could be included so that you don't have to approach the vendor. I should be able to operate with a diverse infrastructure or RPA.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The solution is very stable, we've hardly had any issues with it.
What do I think about the scalability of the solution?
This solution is highly scalable. We've upgraded our hardware from time to time and all it requires is installation of the Hypervisor; our virtual machines are moved to it and operations continue without any downtime.
How are customer service and technical support?
We have a consultant who deals with technical support and manages it for us.
How was the initial setup?
We used a consultant for deployment.
What's my experience with pricing, setup cost, and licensing?
The solution is not expensive at all.
What other advice do I have?
I highly recommend this solution, especially if cost is an issue. All the features; the security, scalability and the graph features are really good.
I rate this solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise Server and Storage Administrator at a financial services firm with 5,001-10,000 employees
Flexible, rugged, user-friendly, and easy to understand
Pros and Cons
- "It is quite flexible and rugged. It is also easy to understand and user-friendly. It is not as complicated as some of the other solutions. It has its technicalities, but it is easy to understand. You can easily pick up in a short period of time and understand how to manage the infrastructure."
- "I am not very sure about how flexible Citrix Hypervisor is with different types of infrastructures. I only know it is flexible with Nutanix, but I am not sure if it is also flexible with others. They can make its integration with other platforms or OEMs easy. They should also make it easy for users to manage their infrastructure. Citrix should make compatibility information related to a hypervisor easily available in a datasheet. Citrix isn't really recognized in this part of the world, and they need to expand their solution and make it more available. There are a lot of customers and companies that are looking for a solution like Citrix, and it should be available in this part of the world. They need to educate people more. Technically, it is good and flexible and has good ability, but it is not as much known as VMware or Microsoft. Their support should also be improved. Currently, if you don't have an updated version, they will not give you the attention."
What is most valuable?
It is quite flexible and rugged. It is also easy to understand and user-friendly. It is not as complicated as some of the other solutions. It has its technicalities, but it is easy to understand. You can easily pick up in a short period of time and understand how to manage the infrastructure.
What needs improvement?
I am not very sure about how flexible Citrix Hypervisor is with different types of infrastructures. I only know it is flexible with Nutanix, but I am not sure if it is also flexible with others. They can make its integration with other platforms or OEMs easy. They should also make it easy for users to manage their infrastructure. Citrix should make compatibility information related to a hypervisor easily available in a datasheet.
Citrix isn't really recognized in this part of the world, and they need to expand their solution and make it more available. There are a lot of customers and companies that are looking for a solution like Citrix, and it should be available in this part of the world. They need to educate people more. Technically, it is good and flexible and has good ability, but it is not as much known as VMware or Microsoft.
Their support should also be improved. Currently, if you don't have an updated version, they will not give you the attention.
For how long have I used the solution?
I have been using this solution for about eight years.
What do I think about the stability of the solution?
It is pretty stable. We have recently upgraded to a newer version. I used 7.6 for a long time, which was very stable in spite of being end-of-support. In terms of stability, they are doing a good job.
How are customer service and technical support?
We currently have a problem with technical support at our location. We don't have so many Citrix support companies or partners. We have just a few of them, and it is pretty difficult to get support and talk to Citrix directly. For this, two things are involved. You need to have the latest updates of infrastructure, and you should have got the support license. Otherwise, you can't get support from them. If you don't have the updated support or version, they will not give you the attention, which is a problem and a shortcoming.
I had to call them because we had a disconnect with our storage, and due to that, we lost a lot of data. I couldn't get support from Citrix because they informed me that I was using an older version of the solution. This is one of the shortcomings, so we had to work on the issue internally to resolve it. We had a backup, and we were able to restore everything,
How was the initial setup?
It is easy and straightforward. It all depends on the hosting platform. You need to be sure that the host is actually compatible with the version of the hypervisor that you're using. It matters a lot. If you're not using the right or compatible infrastructure, you may run into some problems. Citrix should make this information easily available for people in a datasheet. Most of the time, you have to go online for this information. It should be easily accessible for the users so that they can easily find information about compatible platforms.
What's my experience with pricing, setup cost, and licensing?
I am fine with their license support. What we have right now is permanent, so I don't have a problem with their license.
What other advice do I have?
I would recommend this solution for user endpoints or desktops. I would rate Citrix Hypervisor an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager IT at a pharma/biotech company with 10,001+ employees
Flexible, easy to set up, and user friendly
Pros and Cons
- "The solution is extremely user friendly."
- "The licensing costs are too high on the solution. They should work to make the costs more reasonable."
What is our primary use case?
We primarily use the solution for application delivery that is centralized on-premises and hosted on data centers. For example, net applications. All the net applications I have published using the Citrix Hypervisor are there. On top of the Citrix Hypervisor, I position the Citrix application delivery infrastructure, and I have published all my applications that way. I'm just publishing and providing this application to my business users, as per their demand. It offers completely secure accessibility, and centralized access management.
What is most valuable?
The solution is extremely user friendly.
It's quite scalable.
We've found the solution to be very stable.
The product is working as per our expectations, and, it's giving us optimal performance in terms of connectivity for my end users.
What needs improvement?
The licensing costs are too high on the solution. They should work to make the costs more reasonable.
It is not easy to adopt this quantitative footprint. It could be helpful if we could have some sort of optimum licensing model to make the adoption of this product easier.
The integration with all products needs a bit of work. There should not be any kind of limitation for cross-areas, for example, you should be able to use Linux, and any other operating system you choose.
If I want to assign more than two TB of line, it is currently not supporting this. They should, however, because in some cases, you'd be required to have more than two TB of space. They should work to offer much more space than they do.
For how long have I used the solution?
Our organization has been using the solution for six months so far.
However, for my part, I've been working with it for more than 14 years.
What do I think about the stability of the solution?
In my environment, I am using Citrix Hypervisor for my XenApp virtual apps and desktop. We are using seven XenApps around 13 IDS app. It's very a stable product, and I have never faced any kind of problem over the last six months. There aren't bugs or glitches. It doesn't crash. It's reliable.
What do I think about the scalability of the solution?
The solution is very scalable. If an organization needs to expand, this solution will be able to handle the process. It's quite good. The scalability is one of it's greatest aspects.
How are customer service and technical support?
We haven't had any issues with technical support. They've been very good. We're satisfied with their level of support.
How was the initial setup?
The initial setup is very straightforward. There is not any complexity to worry about.
What's my experience with pricing, setup cost, and licensing?
The licensing model is very expensive at the moment.
What other advice do I have?
I'd rate the solution nine out of ten.
As of now, in this COVID-19 paramedic situation, it's very remote-friendly product. It's great for IT and business processes if teams are planning to work from home remotely. This platform is quite good, in terms of publicity planning, remote connectivity, product flexibility, and user demands. Companies that want that kind of flexibility and freedom should explore this tool. It's quite useful.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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