CEO at IMART OFFICE CONSULTANTS
Reseller
A stable, highly scalable solution that offers good integration capabilities
Pros and Cons
  • "The solution integrates well with other solutions, which makes it really strong as a primary solution to deploy."
  • "The solution is too expensive and people are kind of moving away from Citrix. It's starting to become a problem. It is a primary reason that while we are rebuilding we're going to seek out open-source solutions."

What is our primary use case?

We primarily use the solution for virtualization and for building other things on top of it. Mostly we sell the solution to other customers and offer them support.

What is most valuable?

The solution integrates well with other solutions, which makes it really strong as a primary solution to deploy.

What needs improvement?

The solution is too expensive and people are kind of moving away from Citrix. It's starting to become a problem. It is a primary reason that while we are rebuilding we're going to seek out open-source solutions.

For how long have I used the solution?

I've been using the solution for a few years.
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What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is highly scalable and can be highly integrated with other solutions, which makes it very good.

How are customer service and support?

Technical support is good. I would rate them eight out of ten.

Sometimes there are difficulties when you look at the reseller model because you need to go through the reseller to get help, and often they are just salespeople. For us, in Botswana, resellers are typically in South Africa and they are more interested in sales than assistance.

These resellers are only interested in sales. When you are an assistant or a developer like we are, they can't really support you. They can only offer licenses to you. That is actually where the problem is. They have their sales quarters. If you don't meet their quarter they'll cut you off the next time and you have to reapply and go through their checks again, which is not a Citrix problem, but a partner weakness that should be re-considered.

How was the initial setup?

The initial setup has a moderate level of difficulty. Someone with a good understanding of the technology will be okay, but if someone who is new to the solution may experience challenges. 

What's my experience with pricing, setup cost, and licensing?

When you try to show clients Citrix, the price kind of scares them away. It's quite expensive.

What other advice do I have?

We are rebuilding our whole news infrastructure. We stopped using the solution for some things, but we will use it once we are finished with what we are currently building.

We're using a hybrid deployment model. We're also a Citrix partner.

I'd rate the solution nine out of ten. I really like the solution. It works well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Specialist at a tech services company with 10,001+ employees
Real User
Offers full control over our virtual machines and is budget-friendly
Pros and Cons
  • "This solution allows the end users to clone, start, stop, or remotely control their VMs."
  • "The self-service user portal needs to be more granular and be more customizable."

What is our primary use case?

Our primary use case for this solution is for cloud automation.

How has it helped my organization?

This solution allows the end users to clone, start, stop, or remotely control their VMs.

What is most valuable?

The most valuable feature is the cost; it is a free product.

What needs improvement?

The self-service user portal needs to be more granular and be more customizable.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The stability of this solution is great, so far.

What do I think about the scalability of the solution?

In terms of scalability, so far so good.

There are approximately two hundred users, with their roles being QA and development. I do expect that the usage will increase a little bit.

How are customer service and technical support?

There is a paid option for this solution that comes with support, but with the free version that I am using, it is not supported. That is probably a weakness in most corporate environments, but we use it for QA and stuff of that nature.

Which solution did I use previously and why did I switch?

Previously we were using vCenter from VMware. Our company was purchased and split in half, and I didn't know if we would be continuing the enterprise licensing with VMware so I had to find a free solution. 

How was the initial setup?

The initial setup was straightforward.

It took about four weeks to deploy. We have a small environment.

What about the implementation team?

I handled the deployment personally, and I am the person who maintains the solution for now.

What was our ROI?

Had I been using the paid version, at $6,000 for an annual license, I believe that it would have paid for itself already.

What's my experience with pricing, setup cost, and licensing?

We use the free version, so there is no charge. To subscribe to the paid version with support, it is approximately $6,000 per year. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

I looked at VMware's vRealize Automation, but it was eliminated due to our budget constraints. 

What other advice do I have?

I really like this solution, but it is not widely known. I'm really surprised that more people don't know about it. I find that it suits our needs pretty well.

Considering what I am getting for the cost I would rate this solution a ten out of ten. There are more powerful solutions out there, but they're very costly.

If I were paying for the support then I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
WilVan Lierop - PeerSpot reviewer
WilVan LieropWorks at a marketing services firm with 201-500 employees
Real User

Indeed XenServer starts at virtually no costs at all and reasonable fees for enterprise support. Besides that, it supports a lot of powerfull backends like Dell/EMC and has nice options for test setups where no license is needed.

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April 2024
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Works at a marketing services firm with 201-500 employees
Real User
The performance is great and you don't need many other tools
Pros and Cons
  • "The feature I find most valuable, is its performance"
  • "I think the technical support could be better."

What is our primary use case?

Our primary use case of this solution is virtualization. 

What is most valuable?

The feature I find most valuable is its performance. It's a no "frills" solution. There aren't many tools and some may find that a little arcane, but I come from another visualization background. I like the console because you can do everything on the console, so you don't need any tools. 

What needs improvement?

This solution needs a block-level backup. We have backup solutions in place but they are pretty arcane. That is a niche, it is not filled with professional solutions. There are solutions that can do it - if you look at solutions for file system level backups, you will find many of them. But if you look for systems with block-level backup or block-level synchronization, you will see that the tools are pretty minor.

For how long have I used the solution?

I have been working on XenServer for about twelve years now, mainly on premise.

What do I think about the stability of the solution?

The solution is extremely stable. It's much more stable than VMware or any other tool that we've tested. One might get away with freeware solutions, but if you need support, I recommend using the commercial solution. 

What do I think about the scalability of the solution?

It is easy to scale with this solution. I can scale up and scale down when I need to. And for memory and the VCPU's, it's even simpler because you can simply select that interface, and it will follow. Since I started using the 7.6 version, I can move virtual hosts around, so that's all working extremely well without any hurdles or hiccups. Our company has 600 employees and about 60% of them are using XenServer.

How are customer service and technical support?

I think the technical support could be better because we have received support directly from the Dell server instead of from Citrix directly. It is difficult to get hold of support during office hours and sometimes will take a while to get the right person for the right answer. But apart from that, the quality of the answers and the support is very good.

How was the initial setup?

The initial setup was very easy. It starts very easy and if you have special niche cases that are not provided, they are standard to install. You would, however, need to get yourself comfortable with the console, but if you have a Linux background, you will find that it is very easy. I did 90% of the installation myself, but we used third parties for special niche cases. We also needed support from Dell because we had some issues during startup with some drivers that were provided by Dell since we are mainly using Dell hardware.

What other advice do I have?

My advice to others would be that there is no one golden bullet when choosing a virtualization platform. It depends on the careful planning of what kind of service you plan to provide to your users. Ask questions like: What is running on those systems? What platforms? What are your minimum demands? 

There's something else that's fairly important because the virtualization market is rapidly shifting towards a total overhaul. And efforts are being made on the Linux site to run armed and risk solutions in the data center. So I hope that XenServer will adapt to that too.

This solution has special niche cases where it doesn't work as you planned. But in general, I am very happy with the server. I will give it a rating of nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Manager Network Operations at a energy/utilities company with 501-1,000 employees
Vendor
We've been able to reduce our physical hardware and make more efficient use and allocation of those resources.

What is most valuable?

  • Cost effective
  • Performance
  • Overall simplicity

How has it helped my organization?

Since XenServer was the chosen platform from the start of our virtualization implementation, the improvements have been significant. Such improvements include the overall reduction of physical hardware, more efficient use and allocation of hardware resources, recovery points, storage utilization (when combined with dedupe), functional delivery of role based servers, and overall server management.

What needs improvement?

  • The community and Citrix would be wise to build more partnerships, in particular with backup/recovery vendors. XenServer seriously lacks options in the shrink wrap backup-solution field.
  • Develop a web-based management interface. There are community developed interfaces, but none specifically supported.
  • Simplify block-level storage management. Disk chains can get complex over time and require a high degree of patience to clean up, especially with pooled storage repositories.
  • Test the guest tools more thoroughly!

For how long have I used the solution?

7 years.

What was my experience with deployment of the solution?

Basic deployment is very easy. Multi-pathing storage does require a more advanced level of switching knowledge, but there is no shortage of documentation and examples to help implement.

Like any solution, plan your storage and networking wisely.

What do I think about the stability of the solution?

XenServer hosts have never had stability issues. The guest tools have definitely had stability issues.

What do I think about the scalability of the solution?

Never had issues with scalability. In fact, I even had good success with processor masking in order to extend some life in an older server that was performing well.

How are customer service and technical support?

Customer Service:

From a customer-service perspective, there really isn't much that can be said. I don't have Citrix calling me to discuss XenServer. All service is community driven.

Technical Support:

Throughout my use of XenServer, I've opened about 3 cases with Citrix. Each time the engineer I worked with was very knowledgeable and always assisted in resolving my issue.

Which solution did I use previously and why did I switch?

No other option was used. I tested Hyper-V and, at the time, MS did not have a good solution to live migration.

How was the initial setup?

Setup was simple and quick. I was able to begin with local storage and move my virtual machines to network storage at my leisure without any issues or downtime.

We've used standard networking, iSCSI multi-pathing, and bonded NFS. All have worked well.

What about the implementation team?

All in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Consultant

What would a web-based management interface allow you to do that you cannot do as of now?

IT Manager at a manufacturing company with 201-500 employees
Real User
Easy-to-use for virtualization and enables us to make better use of existing resources
Pros and Cons
  • "This is a good product for virtualization and it is easy to use."
  • "The product could be faster and licensing options could be improved."

What is our primary use case?

We use the product primarily for server virtualization.

How has it helped my organization?

It has allowed us to grow over time because, initially, it was free. We were able to use what would have been budgeted for licensing costs in other ways.

What is most valuable?

Simply the ability to virtualize and make better use of existing resources is the most valuable aspect of this solution.

What needs improvement?

It is a very good product, so there really isn't much that needs to be added. Maybe the speed could be improved. It might be nice if the licensing cost could be improved because it is a big jump when you reach the threshold.

A good addition might be consol management in Linux. Right now I have to start in Windows to manage the system. It is not my preference.

For how long have I used the solution?

I have been using the product for ten years.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

The whole point of the product is to be scalable, so it has very good scalability.

How are customer service and technical support?

I never had a reason to use technical support.

Which solution did I use previously and why did I switch?

I changed the implementation from XenServer. The product we use now is not really XenServer but XCP-ng which is built on the XenServer open source. Because of the structure of the licensing through Citrix, we changed the product, although it is built on the same source.

How was the initial setup?

The initial deployment of the product was easy. The entire deployment with testing took about one month before it was completed for production.

What about the implementation team?

I did the implementation myself.

What's my experience with pricing, setup cost, and licensing?

There are costs in addition to the standard licensing fees. In the beginning, because we had a small network, it was free. We have expanded to five physical servers so now we have to pay for all the servers. It is good for others to be aware that the product is only free to a point.

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate XenServer as an eight for the product. For the pricing, I would rate it a five.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
German Infante - PeerSpot reviewer
Solutions Architect Data Center Servers and Storage at Tecnologia informatica
Reseller
Good customization with responsive technical support and very good security
Pros and Cons
  • "The solution's security is its most valuable aspect."
  • "Overall, I can't think of a feature that is lacking. We've been pretty satisfied overall."

What is our primary use case?

We primarily use the solution to deploy some services for our final users. 

What is most valuable?

The solution's security is its most valuable aspect.

The customization is very good.

Technical support is very, very good. They are very knowledgeable and responsive.

The pricing is good if you compare it to what else is on the market.

What needs improvement?

Overall, I can't think of a feature that is lacking. We've been pretty satisfied overall.

For how long have I used the solution?

We've been using the solution for a while. We've used it over the last 12 months at least.

What do I think about the stability of the solution?

The stability is very good. There aren't bugs or glitches. It doesn't crash or freeze. We find it good. It's reliable.

What do I think about the scalability of the solution?

The scalability is good. If a company needs to expand it, it should be able to rather effectively. It's so easy to create new users and add new features that can be integrated into the solution.

We do plan to increase usage. There may be about 50 people now, however, but by the end of the year, we may be up to 100 or so.

How are customer service and technical support?

The solution offers very good technical support. We've been very satisfied with the level of service that they provide.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. This is our first product for our company to use in this manner.

How was the initial setup?

The initial setup is not complex. It's pretty straightforward. It was easy.

Depending on the configuration and the number of users the deployment times differ. Typically, it will take between one and three hours.

We used three to five people for deployment and maintenance.

What about the implementation team?

We used a Citrix integrator that assisted us in the implementation.

What was our ROI?

I'd say that the ROI has been good, however, it is not so easy to calculate that. When you get satisfaction from the users and the way they can work around the solution, that's the best return of investment that you can get from any kind of solution.

What's my experience with pricing, setup cost, and licensing?

We pay for licensing yearly. It's a subscription-based license. We find the price to be quite good.

What other advice do I have?

We are a reseller.

This may be the best solution on the market for these purposes. We've been very happy with it so far.

I'd rate the solution for nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead Engineer at a computer software company with 10,001+ employees
Vendor
Good for hosting and patching virtual machines, but the technical support needs improvement
Pros and Cons
  • "The most valuable features are being able to host many virtual machines and being able to patch machines."
  • "You need a licensed account to look up technical support."

What is our primary use case?

The primary use case of this solution is for providing virtual machines to the customers.

How has it helped my organization?

It reduced the number of physical workstations. There was a requirement to have several different workstations physically.

Also, it helped us to keep it standard. This allowed more management of the virtual machines.

What is most valuable?

The most valuable features are being able to host many virtual machines and being able to patch machines. For example, have a primary and secondary machine and being able to put the user on one machine and patch up the other one and rotate.

What needs improvement?

Some of the tools are different from VMware and there are some issues with speed in the network.

They need to have some cleared individuals on their team.

There are some limits, and technical support could be improved. The online documentation could be better found within the accounts. 

There is an issue with having an actual account versus a standard account. 

You need a licensed account to look up technical support.

Better return time when reaching out for support would be an improvement.

For how long have I used the solution?

I had been working with Citrix Hypervisor for approximately six years.

They incremented every new version that came out from XenServer 6 to 7.5.

What do I think about the stability of the solution?

There were several times where there were some glitches or it crashed. 

Our network is a standalone one that is not connected to the outside. Being able to either update or get any type of support without allowing outside into the internal network was sometimes difficult.

What do I think about the scalability of the solution?

It's a scalable solution. It's easy to scale.

We looked at scaling and going into machine creation services where you have one machine and that's the gold master machine in the update.

We have approximately 150 users in our organization. 

Their roles were mostly purposes, usual work.

How are customer service and technical support?

I have used technical support. They were helpful but not helpful for the environment that I worked with because of security reasons. We couldn't give access to the internal network.

Which solution did I use previously and why did I switch?

Previously, we did not use another solution. We started with Citrix Hypervisor.

How was the initial setup?

I was not a part of the setup process.

What other advice do I have?

I would definitely suggest that you do a trade study with other Hypervisors available.

I would rate Citrix Hypervisor a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user2652 - PeerSpot reviewer
Project Manager at a non-tech company with 10,001+ employees
Vendor
Popular
Highly recommended virtualization software to manage virtual guests

Valuable Features:

Xen is an open source virtualization server widely used in IT. It provides simple and robust commands to manage Xen environment for managing virtual hosts.Backup and recovery of virtual hosts are simple. It can be managed remotely with XenCenter. It supports all client OS like windows, linux etc !!

Room for Improvement:

It requires system with large number of CPUs and large number of memory to support guest operating systems. Not able to export virtual hosts in other virtualization softwares.

Use of Solution:

I have been using Xen for 4 servers now and still using it. 

Other Advice:

Highly recommended and suited for administrators having sound knowledge of open source commands. !!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Consultant

How do you benefit from the remote management capabilities?

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Updated: April 2024
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