What is our primary use case?
I'm comfortable using it. It's okay; I use it quite frequently. I kept logs, but they indicate that suddenly the interface is overwhelmed with traffic, which leads to two types of errors. I generate a weekly report that I usually send to tech support. The main issue may be that the software is outdated or has some bugs.
How has it helped my organization?
We have used it before, and I'm comfortable managing this type of device. So I have requested our management to purchase a license and update the maintenance contract since I need to support that equipment and perform updates, patches, firmware, and other tasks.
I need to prepare the report based on the previous contact and make a request to the upper management. They decided, and as I mentioned earlier, I need to find a local partner. So I have discussed many times with the top partners, but I got declined.
What needs improvement?
Since it became unlicensed, there have been constant issues that became problematic. I can't understand why it happened. It was stable, stable, stable, and suddenly, there was a huge influx of traffic from the outside interface.
And basically, the services get disabled. I see SLA agents crashing and Smart Life Protection errors occurring. I believe it's due to the lack of license, but I can't explain why it's happening. So there have been many issues with stability.
It's not very user-friendly and can be somewhat disorganized.
In additional features, I think the login process could be improved. It's currently a big challenge, and creating proper and easy-to-generate reports is not very straightforward. There are some gaps that need to be addressed.
For how long have I used the solution?
It has been working since 2019, but recently, for the past year, we have encountered many issues with the software. It's currently completely out of license. So I usually have a backup, you know, to retrieve when it crashes. However, even with the backup, it doesn't work properly. There have been errors and disconnects for about two weeks. I'm currently using version 7.0.1.
We have Cisco Firepower 2100 series devices, and the actual software that manages the equipment is the Firepower Management Center. It's a tool with a visual environment on VMware bundle. That type of VM requires licensing.
What do I think about the stability of the solution?
It's hard to determine an exact rating for the stability of the solution because it depends on the specific version we use. For example, with the previous version, we encountered some issues, such as high CPU load.
However, after upgrading to version 7.0.1, those issues were resolved. So, overall, I believe the software has shown improvement compared to the previous management center. I would rate it around six out of ten.
What do I think about the scalability of the solution?
It's a fine solution in terms of scalability. It offers extensive scalability and flexibility. I would rate it a ten out of ten. There are around 1500 end users.
How are customer service and support?
Personally, I have not yet used the support directly since a third-party company has a contract with our organization. They handle most of the support and account management. In case we require support, we reach out to our partner for assistance.
How was the initial setup?
The installation is relatively easy. I haven't found any issues with the installation. It's straightforward to install and deploy. I use a certain tool to install this product, then retrieve the backup from the SCUs.
It takes about fifteen minutes to deploy. It's just me handling the deployments. Moreover, I can manage the maintenance myself. However, for advanced troubleshooting or remote technical support, we would need experts to handle some advanced issues. So, for the standard maintenance, I can manage it myself.
What's my experience with pricing, setup cost, and licensing?
I would say it's quite an expensive product. However, it could be considered relatively cheaper when compared to some other vendors in the market.
I would say it's around six out of ten, so it's quite pricey. The license cost was approximately $148,000 for a two-year or three-year usage period. Personally, I have not paid any additional costs because I started working after the licensing was already in place.
What other advice do I have?
I would definitely recommend the product. However, I must emphasize that there are areas where the software itself could be improved. Based on feedback from other colleagues in my line of work, it should be more user-friendly and better organized. On the positive side, it allows for great customization and the ability to create quick reports or logs using templates.
Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.