I'm comfortable using it. It's okay; I use it quite frequently. I kept logs, but they indicate that suddenly the interface is overwhelmed with traffic, which leads to two types of errors. I generate a weekly report that I usually send to tech support. The main issue may be that the software is outdated or has some bugs.
Network Admistrator at a energy/utilities company with 10,001+ employees
Allows for great customization and the ability to create quick reports
Pros and Cons
- "It's a fine solution in terms of scalability."
- "It's not very user-friendly and can be somewhat disorganized."
What is our primary use case?
How has it helped my organization?
We have used it before, and I'm comfortable managing this type of device. So I have requested our management to purchase a license and update the maintenance contract since I need to support that equipment and perform updates, patches, firmware, and other tasks.
I need to prepare the report based on the previous contact and make a request to the upper management. They decided, and as I mentioned earlier, I need to find a local partner. So I have discussed many times with the top partners, but I got declined.
What needs improvement?
Since it became unlicensed, there have been constant issues that became problematic. I can't understand why it happened. It was stable, stable, stable, and suddenly, there was a huge influx of traffic from the outside interface.
And basically, the services get disabled. I see SLA agents crashing and Smart Life Protection errors occurring. I believe it's due to the lack of license, but I can't explain why it's happening. So there have been many issues with stability.
It's not very user-friendly and can be somewhat disorganized.
In additional features, I think the login process could be improved. It's currently a big challenge, and creating proper and easy-to-generate reports is not very straightforward. There are some gaps that need to be addressed.
For how long have I used the solution?
It has been working since 2019, but recently, for the past year, we have encountered many issues with the software. It's currently completely out of license. So I usually have a backup, you know, to retrieve when it crashes. However, even with the backup, it doesn't work properly. There have been errors and disconnects for about two weeks. I'm currently using version 7.0.1.
We have Cisco Firepower 2100 series devices, and the actual software that manages the equipment is the Firepower Management Center. It's a tool with a visual environment on VMware bundle. That type of VM requires licensing.
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What do I think about the stability of the solution?
It's hard to determine an exact rating for the stability of the solution because it depends on the specific version we use. For example, with the previous version, we encountered some issues, such as high CPU load.
However, after upgrading to version 7.0.1, those issues were resolved. So, overall, I believe the software has shown improvement compared to the previous management center. I would rate it around six out of ten.
What do I think about the scalability of the solution?
It's a fine solution in terms of scalability. It offers extensive scalability and flexibility. I would rate it a ten out of ten. There are around 1500 end users.
How are customer service and support?
Personally, I have not yet used the support directly since a third-party company has a contract with our organization. They handle most of the support and account management. In case we require support, we reach out to our partner for assistance.
How was the initial setup?
The installation is relatively easy. I haven't found any issues with the installation. It's straightforward to install and deploy. I use a certain tool to install this product, then retrieve the backup from the SCUs.
It takes about fifteen minutes to deploy. It's just me handling the deployments. Moreover, I can manage the maintenance myself. However, for advanced troubleshooting or remote technical support, we would need experts to handle some advanced issues. So, for the standard maintenance, I can manage it myself.
What's my experience with pricing, setup cost, and licensing?
I would say it's quite an expensive product. However, it could be considered relatively cheaper when compared to some other vendors in the market.
I would say it's around six out of ten, so it's quite pricey. The license cost was approximately $148,000 for a two-year or three-year usage period. Personally, I have not paid any additional costs because I started working after the licensing was already in place.
What other advice do I have?
I would definitely recommend the product. However, I must emphasize that there are areas where the software itself could be improved. Based on feedback from other colleagues in my line of work, it should be more user-friendly and better organized. On the positive side, it allows for great customization and the ability to create quick reports or logs using templates.
Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

It's scalable and we've never heard any complaints from our customers
Pros and Cons
- "My clients have never contacted me with any issues, so I believe the solution is stable."
- "I had a challenging time trying to size the firewall on the cloud. Maybe the information is there, but I couldn't find it easily. Usually, it depends on the cloud provider itself, whether you use AWS or Azure. These guys give you the information, so this part is not as detailed."
What needs improvement?
I had a challenging time trying to size the firewall on the cloud. Maybe the information is there, but I couldn't find it easily. Usually, it depends on the cloud provider itself, whether you use AWS or Azure. These guys give you the information, so this part is not as detailed.
For how long have I used the solution?
I have used Cisco products for more than 10 years, but I've used Secure Firewall Management Center for two years.
What do I think about the stability of the solution?
My clients have never contacted me with any issues, so I believe the solution is stable.
What do I think about the scalability of the solution?
I rate Secure Firewall Management Center eight out of 10 for scalability. My client's organization has more than 5,000 users.
How are customer service and support?
My company provided local support to our client, and we don't usually go to the vendor. I rate Cisco support eight out of 10.
How was the initial setup?
The deployment took three or four weeks. The implementation team deployed it. I was only the architect.
What's my experience with pricing, setup cost, and licensing?
I rate Secure Firewall Management Center eight out of 10 for pricing.
Which other solutions did I evaluate?
My customer needed multi-tier firewalls, so they purchased Cisco and another product, and they knew what they want.
What other advice do I have?
I rate Cisco Secure Firewall Management eight out of 10. Cisco firewalls aren't fully mature like other competitors in terms of controls. For example, it isn't good if you want to block some specific functions of an application or use it on the SD-WAN feature. You can only allow or block the whole application. For other firewalls, you can select specific features for the SD-WAN.
You have to go with the FTD license. They still have the ASA model, which is only Layer 4 firewall. If you're going to use Cisco, you should go with FirePOWER. There are two interfaces using different technologies, and they don't work together. The other firewalls let you manage the whole thing from one interface. There are still some concerns with Cisco, but they recently released the 3000-Series, which is really promising.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/Implementer
Buyer's Guide
Cisco Secure Firewall Management Center
June 2025

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Network Administrator at Bank of Abyssinia
The solution has a user-friendly interface that can be used to manage firewall devices
Pros and Cons
- "The solution has a great UI and a policy deployment mechanism, and all the configuration is easily manageable for the firewalls."
- "Cisco Secure Firewall Management Center's logging functionality could be improved."
What is our primary use case?
We use the Cisco Secure Firewall Management Center to manage our firewall devices. Every configuration is applied to the management center, and any policy will be pushed and deployed to the firewall. We use the solution for management, reporting, and logging analysis.
What is most valuable?
The solution has a great UI and a policy deployment mechanism, and all the configuration is easily manageable for the firewalls.
What needs improvement?
Cisco Secure Firewall Management Center's logging functionality could be improved.
For how long have I used the solution?
I have been using Cisco Secure Firewall Management Center for four years.
What do I think about the stability of the solution?
Cisco Secure Firewall Management Center is a stable solution.
What do I think about the scalability of the solution?
Cisco Secure Firewall Management Center is a highly scalable solution.
How are customer service and support?
The solution's technical support team is very supportive.
What other advice do I have?
Around 20 people are required to deploy and maintain the Cisco Secure Firewall Management Center.
The solution has great functionality and a user-friendly interface. It also has great functionality for reconstruction. It's also automated and can be integrated with other devices, services, or interfaces.
Overall, I rate Cisco Secure Firewall Management Center a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Network Administrator at a computer software company with 1,001-5,000 employees
Easy to deploy, but the performance is lacking
Pros and Cons
- "The most valuable features are the Virtual Private Network and the Electronic Control Lists."
- "The performance of the Cisco Secure Firewall Management Center could be improved."
What is our primary use case?
The primary use case of the solution is a VPN.
What is most valuable?
The most valuable features are the Virtual Private Network and the Electronic Control Lists. We are using the ECL on our desktops.
What needs improvement?
There is a performance issue with the STDs. There are full limitations on the site where we installed IPS and IDS, which is a prevention system. This is affecting the mentioned performance, which is not up to the standard required for the books. Furthermore, if we have to failover, we will have to do an RMA, and then rebuild it, since there is no solution. If the file is RMA, it will not be in the cluster. This means we have to build a new cluster, which will result in downtime.
The performance of the Cisco Secure Firewall Management Center could be improved. It is very slow and difficult to manage the group. Previously, it was based on the CLI, but the group performance did not meet the market standards. When comparing Cisco Secure Firewall Management Center with Palo Alto, the SMPS of Palo Alto is much better.
For how long have I used the solution?
I have been using the solution for over six years.
What do I think about the stability of the solution?
I give the stability a nine out of ten.
How are customer service and support?
The technical support is helpful and responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We are also using Palo Alto Networks.
How was the initial setup?
The initial setup is straightforward. The transcriptions with the AFS are easier to install and manage. The deployment time depends on the environment and the number of configurations, but a basic installation is between two and three hours.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
Technical support is an additional annual cost and is not included with the license.
What other advice do I have?
I give the solution a six out of ten.
We have over 1,000 people using the solution in our organization.
The maintenance can be done by one person.
Depending on an organization's requirements, I recommend the solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Systems Hardware Operation Executive at a tech services company with 201-500 employees
Provides secure communication channels and integration with intrusion prevention tools
Pros and Cons
- "The platform has significantly enhanced our organization's operations by providing secure communication channels between different office locations."
- "Improving the product by incorporating SD-WAN functionality would be highly beneficial, especially for remote offices with limited server and Internet availability."
What is our primary use case?
We use the product as a primary firewall for remote VPN.
What is most valuable?
One of the most valuable features of the Cisco Secure Firewall Management Center is its integration with intrusion prevention and security intelligence.
What needs improvement?
Improving the product by incorporating SD-WAN functionality would be highly beneficial, especially for remote offices with limited server and Internet availability.
For how long have I used the solution?
We've been using the Cisco Secure Firewall Management Center for five years.
What do I think about the stability of the solution?
I rate the platform's stability a nine out of ten. They are making certain improvements in the feature.
What do I think about the scalability of the solution?
We have 1500 Cisco Secure Firewall Management Center users in our organization. It is highly scalable, and I rate its scalability a ten out of ten.
How are customer service and support?
While there have been instances of good support and services, there have also been times when they fell short of expectations.
How would you rate customer service and support?
Positive
How was the initial setup?
We encountered some difficulties during the setup process, particularly with Wi-Fi configuration. While it wasn't overly challenging, it needed to be more straightforward. Assistance from Cisco support was available, but it required some effort, including using command-line scripts in addition to the graphical interface. The deployment timeline varied depending on the specific setup and office locations, but typically, it could take a couple of days if managed in-house.
I rate the process a five out of ten.
What about the implementation team?
Our in-house team handled the deployment without the involvement of third-party integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
The platform is costly.
What other advice do I have?
The platform has significantly enhanced our organization's operations by providing secure communication channels between different office locations. It includes establishing secure tunnels for office-to-office communication and enabling remote users to access internal resources securely.
It offers good value for the investment. While it provides powerful features and support, there might be occasional challenges with internal support.
I rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at Eureka Net (PVT.) LTD.
Helps to manage the infrastructure
Pros and Cons
- "The product's user interface is very easy to use and convenient."
- "The product's setup could be easier."
What is our primary use case?
We use the product to manage our infrastructure.
What is most valuable?
The product's user interface is very easy to use and convenient.
What needs improvement?
The product's setup could be easier.
For how long have I used the solution?
I have been using the product for one and a half years.
What do I think about the scalability of the solution?
My company has 15-20 users for the product.
How was the initial setup?
The product's setup was moderate which was not too easy or hard. We had encountered some hiccups but we managed through it.
What other advice do I have?
I would rate the product a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a manufacturing company with 201-500 employees
Reliable, scalable, but expensive
Pros and Cons
- "Cisco Secure Firewall Management Center is scalable."
- "Cisco Secure Firewall Management Center could improve by being less expensive."
What is our primary use case?
Cisco Secure Firewall Management Center is used as a part of our layer for security.
What needs improvement?
Cisco Secure Firewall Management Center could improve by being less expensive.
For how long have I used the solution?
I have been using Cisco Secure Firewall Management Center for approximately four years.
What do I think about the stability of the solution?
We have not had any complaints about the stability of the Cisco Secure Firewall Management Center.
What do I think about the scalability of the solution?
Cisco Secure Firewall Management Center is scalable.
We have under five IT employees using this solution in my company.
How was the initial setup?
The deployment of the Cisco Secure Firewall Management Center took approximately two days.
What about the implementation team?
We did the implementation of the solution with assistance. However, it depends on the location of the deployment.
What's my experience with pricing, setup cost, and licensing?
When you are using a Cisco solution you know it will be expensive. Cisco makes you pay for everything individually. We pay for the licenses that we need.
What other advice do I have?
My advice for others when implementing this solution is they should find someone who understands the licenses.
rate Cisco Secure Firewall Management Center a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Cyber Security Head at Turnkey Integrated Technologies TK-IT
Provides efficient customization options, but it could be more user-friendly
Pros and Cons
- "The technical support team is responsive and supportive."
- "I recommend they work on usability and ensure the solution is more user-friendly."
What is most valuable?
The platform's most valuable feature is the intrusion prevention system (IPS). It offers many customization options.
What needs improvement?
We encountered challenges, particularly when building use cases for this firewall, as it requires specific OS versions and firmware upgrades, which can lead to increased downtime.
It adds an administrative burden on the operation team, as it is essential for managing the firewalls.
I recommend they work on usability and ensure the solution is more user-friendly. It includes improving the connectivity and functionality when bugs occur.
For how long have I used the solution?
I have been using Cisco Secure Firewall Management Center for one year.
What do I think about the scalability of the solution?
I rate the product's scalability as a nine, particularly for larger hardware appliances.
How are customer service and support?
The technical support team is responsive and supportive.
How would you rate customer service and support?
Positive
How was the initial setup?
The platform's deployment can take about two days to complete especially if all components need to be configured.
What's my experience with pricing, setup cost, and licensing?
The product pricing is reasonable and falls in the mid-range.
What other advice do I have?
Setting up the solution's management center is relatively easy, but we occasionally face bugs that require additional troubleshooting.
I recommend taking comprehensive backups and preparing thoroughly for implementation, especially when managing multiple nodes.
Overall, I rate it as a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Last updated: Sep 22, 2024
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