What is our primary use case?
My main use case for
BlueCat Integrity involves managing the
DDI environment for customers.
A specific example of how I use BlueCat Integrity to manage the DDI environment for my customers is when a customer calls and wants additional IPs to figure in their network along with DNS records. We use BlueCat Integrity for assigning IP addresses and also providing records for DNS, A records, PTR records, C names, and other DNS-related services.
In addition to managing IPs and records, we also do monitoring reports, whether they are weekly or monthly reports, but monitoring is conducted 24/7.
What is most valuable?
BlueCat Integrity offers useful features including the ability to find the exact IP address or DNS records that we are looking for, along with its detailed search engine and many features that make it easier for us to do our everyday job.
Regarding the detailed search engine, I find it saves time, reduces chances of making errors, and is very convenient, making it easier for everyone to work and be more productive.
BlueCat Integrity has positively impacted our organization by allowing us to do our job in a timely manner, making customers happy, reflecting the overall performance of our company, and receiving great feedback, which results in more business and trustworthiness with customers, whether they are existing or new.
What needs improvement?
BlueCat Integrity is a fairly new product, so I would say we need more time to see where the improvements can be. For now, it does a pretty good job, and we will keep using it and report any improvements, updates, or upgrades that we discover.
As I mentioned, since it is fairly new, we will definitely work with BlueCat based on what we discover going forward by using it day by day. For now, it is performing well and gives us what we need, but I will definitely provide feedback in the future.
For how long have I used the solution?
I have been using BlueCat Integrity for a year.
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BlueCat Integrity
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What do I think about the stability of the solution?
BlueCat Integrity has been pretty stable for as long as our company has been using it, so we are happy with it.
What do I think about the scalability of the solution?
BlueCat Integrity's scalability is great.
How are customer service and support?
Customer support has been great through the years, so I cannot say anything negative; we are happy with the services they provide.
I would rate customer support a 10 because they are always ready to help, whether it will be through phone calls, support tickets, or portal, which makes it a great company to work with.
Which solution did I use previously and why did I switch?
We have previously used different solutions, including earlier versions of BlueCat, Infoblox, Nokia, and VitalQIP in the past. BlueCat Integrity has most of the features that those other solutions had, as it combines everything from the previous solutions into one place, which is why BlueCat is the most favorable right now.
What was our ROI?
I have seen a return on investment, as there are fewer employees needed due to using BlueCat Integrity, which cuts down costs. There is definitely money saved there and time saved, though I am mostly on the operations side rather than the financial part.
Which other solutions did I evaluate?
BlueCat Integrity has most of the features that those other solutions had, as it combines everything from the previous solutions into one place, which is why BlueCat is the most favorable right now.
What other advice do I have?
BlueCat Integrity is deployed in our organization with different kinds of deployments; we have our own private cloud, but we sometimes use on-premises and sometimes private cloud.
For our private cloud, we have our own product that we are developing right now, but we have used Microsoft before and Amazon in the past.
BlueCat Integrity is easy to use based on my experience because it is very intuitive, thanks to the features and the great development that they have done with it, making it fairly easy to use since you have a lot of features and capabilities that I find really useful.
BlueCat Integrity has indeed reduced human error, probably by 90%, because they have done a great job of simplifying everything, meaning there are a lot of features that you can check for errors, and it will not let you make any errors.
We are working towards consolidating some tools or applications for our customers with BlueCat Integrity, but we are still in the phase of developing or working with it.
BlueCat Integrity has helped free up our IT staff for other projects. It saves a lot of time because it has great features, allowing our team to work on a project bringing new customers on board, with less personnel working on DDI day-to-day operations.
The key drivers for moving to BlueCat were automation initiatives, security incidents, and application modernization. Automation initiative, security incidents, and application modernization played a huge role in our decision to move to BlueCat because our company deals with a lot of requests and special orders from customers. Automation is crucial in providing services; security incidents help us navigate difficult challenges, and application modernization definitely allows us to provide better service without errors or downtime.
I advise others looking into using BlueCat Integrity to consider it because it is the best product in the market right now based on my experience. If you need something that looks into details, minimizes costs, and provides customers with fewer errors or no errors, I would recommend BlueCat Integrity for their companies. I would rate this review a 9 overall.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller