AppPulse Suite [EOL] Reviews

You can test your app all day long. If you don’t know where to search and on what device, you will lose precious time. We launched the Take It app in France last June, and we had 10,000 active users. Five percent of our users experienced crashes, so we decided to add AppPulse Mobile to our app, and crashes dropped from five to 0.44 percent. During the same time period, our users jumped to 120,000.

Another example, Take It is a social photo sharing app, and we noticed that some of our users needed more than 20 seconds to upload a photo, and we were losing customers who were also leaving poor reviews. Through AppPulse Mobile, we were able to identify this issue and address it. Now, our app takes only two seconds to upload a photo and the UX is much stronger.

It took me less than 30 minutes to integrate it, with no additional development needed. As a start-up, that’s really important because everyone is doing five jobs. Before AppPulse Mobile, we used Google Analytics, but we didn’t have a global vision.

With Google Analytics, you choose what performance metrics you want to have reported, but with AppPulse Mobile, you have a global vision of what is really happening inside your app.

I would love if AppPulse delivered more details about my users, for example, age and sex. It could split up the users into categories based on how frequently they use my product.

Right now, as we have grown there are some metrics that I am lacking with AppPulse. I know that there are other HP products that can complete that picture for me, but I have not used them yet.

I’ve never seen a failure in my app caused by AppPulse Mobile and since I’ve been using it, I’ve never experienced any crashes.

Right now, we have 120,000 users and our version only reports the first 25,000 users because we are part of the HP Start-up Program in Paris and have a free trial. Should we choose, we can upgrade our solution and it would scale to as many users as we need.

7/10 - As part of the HP Start-up Program, we have access to all the support we need. We’ve used them and found them effective. Every time I’ve had a question, they have been great at answering, but when my developers ask more technical questions, I can see that they didn’t have all the answers they were looking for.

I was using Google Analytics where you have to choose where you put your tags, whereas AppPulse Mobile gives me a bird’s eye view.

It was a very simple and quick setup.

I looked at Crashlytics and a few others, but we went with HP because we were already in the HP Start-Up Program and had a direct contact there who made the process simple.

It helped me a lot at the very beginning of my community to solve crashes and performance issues at a very critical time for my company.

• FunDex
• Slice and Dice

It immediately enables us to see all the versions that our customers use, and helps us manage the different ones available. It helps us to figure out the day-to-day usage and preferences of our customer. There are features that we have been working on for years and we need to know if our customers are using them to determine their value.

I've used it for two years.

There were unique challenges, but HP was able to help us with them.

There are some cases where the product cannot perform an analysis initially, and this may be a stability issue.

No issues at all.

We work directly with HP R&D, which makes it much more comfortable and responsive.

They immediately helped us with every ticket we opened. They’re very strong.

We are also using One4Mobile at the moment.

Generally it was straightforward.

We’re a consulting company, so we are the ones who implement it for our customers.

It’s as fast as it can be.

The price charged depends on the amount of users.

I tested other products but HP offers the best bang for the buck.

In order to do a good deployment, do things in small steps and think it through, don’t do it all at once. You need to choose the right app to invest in, and you need to pick your battles.

Feel free to contact me, I’ll be happy to help.

We provide software testing services to third-party organizations with HP AppPulse. You can see the real user experience live. We can see if our users are experiencing low UI performance, stability problems, or high resource consumption on one screen. 

We had a client with a lot of crashes and we were able to show them how many users were suffering from crashes and which user action was causing the most crashes. This helped us focus on what they needed to fix from the developer side to quickly improve the user experience. It gave us VIP access to app behavior.

To fix a crash we need to know the root cause. The detailed log is sent frequently to the developer to help improve the next version. I've worked with developers before, but since using HP AppPulse, we work together to provide the client with the best validation possible.

The service also features FunDex, which is a score related to how enjoyable the application is to use. The score starts at 100 and an app loses points for various transgressions, such as crashes and sluggish performance. Developers can drill down and see how and why various points are being lost from their app’s score.

We only get one chance to make a good first impression, so let's make sure our app launches quickly.

3 months

It takes only minutes to add your first app. Once you select your platform, Apple or Android, download the SDK and start seeing data right away.

Quick ROI and low entry-point pricing.

HP has released new versions of Mobile Center, which helps to automate app testing across a variety of real devices. Mobile Center also integrates new versions of LoadRunner, the firm’s load testing software, and Performance Center, which can be used to test app performance. There is also an updated version of StormRunner Load, a cloud-based service that can test with thousands of virtual users from different geographies.

• FunDex
• User-flow screen: so you can see wherever you have been sending the applications.
• User Interface was easy.
• User response time.
• Analytics were useful.
• Crash Trail - Easy to understand and you see what there is enough of and have access to all the facts of your users experience.

The FunDex is a valuable feature for our organization. For example, if I am seeing user-points used by FundEx, and I understand what is missing, so using the FundEx code, I can identify where exactly the problem is and I can fix my application.

• Enhanced Reporting
• Scheduling report (Email/SMS)
• On Premises solution instead SaaS
• User name/location tracking
• Snapshots
• Mobile App for AppPulse
• Response time drill down

We've used it for three months, and we are currently evaluating it as part of a PoC.

No issues encountered.

No issues encountered.

No issues encountered.

We haven't faced any issues.

It was straightforward.

We implemented it in-house.

With software development you want to use the analytics to drive the development roadmap - with this solution we have that capability.

The first thing that really turned me onto AppPulse Mobile was that they had a tag list, which can instantly capture all of the data that end users were creating by interacting with our app, without having to write a single line of code.

We learned within 24 hours that users were spending 43 seconds on the registration page and 53% were leaving before registration. We had not known this for years, and after we stopped development initiatives, and started using single sign-on, we got the registration down to two seconds, a five-fold increase, and increased completion to 98%.

This was a big improvement because people don’t want to sign up for something new. As soon as we found out the issue, we instantly saw an increase in stars and number of downloads. When we first started the analytics, we had a .4% conversion rate from the free version to the paid one, and after about a year a 1.15% conversion from free to paid, an additional 4% up-sell.

What we learned is that the analytics are more important than the app itself. If you don’t know what users are experiencing, it's like driving at night with no lights, and you can't make the most calculated decisions without the full developer roadmap. It also helps us align the developer road cycle, identify the user experience ahead of ego, etc.

In the next release, I would like to see heat-map tracking. The company we use for web analytics has that so I would like to see that added.

Very early on in the beta stage, we had a one-time crash in the app and we couldn’t figure out the cause. Other than that, we've had no issues.

The scalability is very robust. I especially like that the business model is based per device and not per transaction, which means less cost. That wasn't the business model for all the other companies we considered. I can control the costs.

The success is based on our long term success so we're working together: measure, focus and improve based on analytics.

We got a fast response and reaction time.

Once we narrowed down the stability problem, we were able to fix it in the next version. We got a fast response and reaction time. They fixed the problem, and it has never happened again.

We had our own built-in analytics and it was only capturing a small iota of interactions our users were having with our app. We’re a small company so we didn’t know how to capture all the analytics and tag them manually. We needed to have more metrics, know where to store the metrics, and what to do with those metrics.

Extremely straightforward – step 1, 2, and 3.

It was a mixed panel, basically the other vendors’ attempts were to have them instrument our tags. That was four to five one-hour sessions, which did not even accomplish what we wanted. It didn’t give us the data AppPulse Mobile does, like the refresh rate, registration page time, and how many users are closing the app before completing registration.

It has to be a SaaS solution, self-learning, and easy to implement. It should give you suggestions based on the data and tell you where to focus, rather than have the data sitting there requiring you to figure out what to do with it. There should be a logical dashboard.

I’d say that having a mobile app without a solution like AppPulse Mobile is like driving a car without headlights at night. The instant gratification you get when you see actionable data from the dashboard, giving you intelligence based on statistics and not on intuition, will allow you to develop a five star app. This gives you happy customers and happy developers. It also gives the developers greater focus.

We need to be able to measure mobile apps' performance, stability, and resource usage, and focus on the most important issue and then improve them. I think that the valuable features of this product include:

• Stability overview with crash analytics.
• The FunDex scores gives me an overview of user experience in a very clear rating format.
• Helps me see the health of our applications.
• Launch time performance analysis.
• User action response time.
• Crash Trail.
• I can drill down to the root cause and see how UI performance, stability and resource usage is affecting the customer experience.

In order to provide our user with a unique experience, we have committed ourselves to give a fast, reliable, and error-free application that are monitored and updated regularly.

A good user experience consists with a fast app launch, continues with a catchy UI and easy booking flow without any delays and crashes.

We adapted the product into the development lifecycle and adopted it across our key UI and development teams. We improved the product stability and performance, as well as the user perspective, and can now see why, and how many, customers experience bad applications during launch time. Then, we can redesign the product so it will be improved for a smoother, nicer appearance when our users next start the application.

I would like to see more reporting and analytics. I also want to be able to get notifications when something goes wrong or something unusual occurs.

I've used it for three months.

At the beginning, we had a few issues but we received really good support and everything was fixed.

No issues encountered.

No issues encountered.

It's great.

Great – technical support was especially great.

It’s a mandatory tool for us at this point. We have 800,000 users so at this point in our business AppPulse mobile is necessary for helping make our product available at this level. We understand that performance is not just down to the network and user action have an effect as well. As for that we believe that only by monitoring the entire cycle, including with user flows, we will be able to focus on must-- on what most important to fix and enhance.

We looked into New Relic Mobile, but chose AppPulse mobile because of the price. After checking the industry, we have come to a conclusion that AppPulse Mobile fits our needs best.

I would tell someone researching to think about AppPulse mobile because I think that this product has a unique feature which we have found valuable – crash trail. When the user experiences a crash I can see on the web/app the entire flow from launch to crash so I can understand what caused the crash and how to fix it for the user.

We believe that only by monitoring the entire cycle, including with user flows, we will be able to focus on what's most important to fix and enhance.

The use of behavior and engagement with your app are two benefits we have gotten from AppPulse mobile. Overall the ease of the user interface has been valuable.

We gain understanding of how our users use our mobile apps and then we see how we can possibly improve. Its a great tool when I discuss our mobile app with both the technical guys and with our business side. The solution is easy to understand for our business side, but at the same time gives us enough technical details so we can pinpoint possible causes of what’s low and what can be developed.

There are some things I look forward to – alerts, service level management calculations, API so I can get the data from somewhere else rather than just the website, customizable time frame so I can adjust the date and time.

I've used it for eight months.

Yes, but they are resolved for now based on newer versions, and the instrumentation is better already.

There had been issues but HP have stepped up their game and things are much more stable today.

No issues with scalability.

The support that we get from HP is tremendous compared to other HP support – lots of good people that can give answers. It’s a 10/10.

Technical support is great – 10/10.

It is quite easy, but we took a long time to set up because of past problems, currently it’s very easy to set up.

We did an in-house implementation.

ROI is hard to calculate even though there are a lot of benefits to the solution.

In my opinion it’s very cheap, but there are also free applications, I still think the pricing is very low.

We looked at New Relic, Flurry, and Hockey App.

Be in contact with HP support – you will get good support. Get the free trial and then you can see the benefits for your self – very fast and easy.