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Examples of the 83,000+ reviews on PeerSpot:

Emad Ul Haq - PeerSpot reviewer
Network & Telco Lead at a energy/utilities company with 501-1,000 employees
Real User
An easy-to-use solution for network monitoring
Pros and Cons
  • "LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These warnings allow us to correlate data and identify areas where we should take action, even if the issues aren't critical."
  • "LogicMonitor should improve its logging features. It can become expensive and should be cost-effective. It would be great to see prebuilt templates for alerting methods in LogicMonitor that are similar to the prebuilt dashboards. Currently, users have to build their alerting configurations."

What is our primary use case?

We use the solution for network monitoring. 

What is most valuable?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These warnings allow us to correlate data and identify areas where we should take action, even if the issues aren't critical.

The most useful feature we've found in LogicMonitor is its ability to deploy templates automatically. It's quite smart in this regard. When we add a device, it detects the type of device and deploys the appropriate template for it.  

The tool's alerting system has been pretty good for us. We receive SMS alerts if we're not in front of our screens, which has improved our response time to potential issues. The escalation chains feature has been particularly useful in this regard. Overall, it's easy to use and simplifies our alerting process.

The tool is highly integratable. 

What needs improvement?

LogicMonitor should improve its logging features. It can become expensive and should be cost-effective. It would be great to see prebuilt templates for alerting methods in LogicMonitor that are similar to the prebuilt dashboards. Currently, users have to build their alerting configurations. 

For how long have I used the solution?

I have been using the product for more than two years. 

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the product's scalability a ten out of ten. 

How are customer service and support?

The response time for support needs to be better. They're pretty fast in responding, but there are many areas they won't cover; it often falls out of scope. While they're good at getting back to us, they're not owning the issue and assisting. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool's deployment is very simple. 

What's my experience with pricing, setup cost, and licensing?

The solution is not expensive. 

What other advice do I have?

We use Datadog for cloud monitoring. I rate the overall product an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Dwight Hill Sr. - PeerSpot reviewer
Asset Manager for EUCOM at CACI International Inc.
Real User
Top 5
Used for configuration management, procurement, and asset management
Pros and Cons
  • "From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
  • "The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

What is our primary use case?

We use the solution on a daily basis for configuration management, capture of configuration management, consumption, and addition.

What is most valuable?

We use the solution for everything, including procurement, asset management, and services that particularly fall under ITIL whenever change management occurs.

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database. The solution gives us the ability to create our own tailored reports. We can create our own dashboards within the system that display everything we currently have within the configuration management database.

What needs improvement?

The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.

For how long have I used the solution?

I have been using ServiceNow IT Operations Management since January 2022.

What do I think about the stability of the solution?

I rate the solution a nine out of ten for stability.

What do I think about the scalability of the solution?

ServiceNow IT Operations Management is a scalable solution. Around 600 users use the solution in our organization.

I rate the solution an eight out of ten for scalability.

How was the initial setup?

The solution’s initial setup is simple.

What other advice do I have?

The solution has improved our incident response time. Since we have everything in that one centralized database, someone can quickly submit an incident issue whenever there's an issue, and we can quickly respond to that incident. ServiceNow IT Operations Management supports our cloud resource management well.

The solution's dashboard and reporting tools have improved our decision-making process. We create all types of dashboards for everyone who needs visibility of what's currently going on within the system.

We are using the web-based and cloud-based versions of ServiceNow IT Operations Management. It was easy to integrate ServiceNow IT Operations Management with the current systems we already had on-premises.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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