Share your experience using Ivanti User Workspace Manager

I use ManageEngine Endpoint Central primarily for patch management and managing devices like external USBs and software inventory.

ManageEngine Endpoint Central has its own database to check patches without needing to go to the vendor. Most applications, especially Microsoft products, are included, and patches automatically pop up.

ManageEngine Endpoint Central has limited features because they offer multiple products separately, like Active Directory Manager. The usability is poor as I need to learn how to use ManageEngine, unlike other more user-friendly software.

I have been using ManageEngine Endpoint Central for about one year.

I run ManageEngine Endpoint Central on a small virtual machine and it works as expected without performance issues.

I am unaware of the scalability aspect as we are a small to medium organization with less than two hundred users.

The technical support is good, but not excellent. I last contacted them a long time ago.

I previously used BlackBerry RIM's MDM solution.

There has been no return on investment or measurable benefits for my use cases.

The pricing is cheaper compared to other MDM products, but I don't remember the exact details.

I did not evaluate other solutions. It was a requirement.

Usability is the main issue when comparing ManageEngine with BlackBerry RIM. I would recommend Endpoint Central to others, and I rate it eight out of ten.

On-premises

We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them Windows. The monthly maintenance, as well as the installation of security patches from time to time, is done by Endpoint Central. Whenever there is a security patch, we push it through Endpoint Central or conduct monthly maintenance on every last Saturday of the month.

The GUI of Endpoint Central is very user-friendly, which simplifies the process of training new users. The tabs are clearly visible and intuitive, allowing users to understand their functions without difficulty. 

Additionally, the patch management feature is effective and allows us to see what new patches are available and which machines are affected, making it easy to target specific machines and deploy patches with just a few clicks.

There are times when we have a particular software installed in our system, but we do not receive patches for it from Endpoint Central. The support team mentions that the software may not be updated in their database yet, which requires us to raise a request for their database update. This lack of regular database updates has been an issue. 

Additionally, Endpoint Central does not support Linux, which makes it challenging to patch Linux machines using commands. Support for Linux, such as CentOS or Ubuntu, would be highly beneficial.

I have been using Desktop Central, now Endpoint Central, for five years.

I rate the stability at eight out of ten. We haven't encountered issues very frequently, however, there have been instances where an update created issues, which is common across products.

We are not using any scalable features in Endpoint Central, and there's a predefined configuration with a specific number of endpoints. We haven't faced any scalability issues.

ManageEngine provides good support for their products. I rate the technical support at eight out of ten. The support team is available via chat and will create a ticket if they're not available, providing assistance even for small issues.

Positive

All ManageEngine products are very simple to set up. They do not have a lot of complexity like some other systems such as Nagios. The GUI simplifies the installation and configuration process.

The pricing is average and not very high. ManageEngine products offer reasonable prices for their product quality.

Competitors include Qualys, which is more complex than Endpoint Central, yet offers more functionality. We use both systems, scanning with Qualys and patching with Endpoint Central. Qualys provides data based on international standards, which is reliable.

ManageEngine Endpoint Central could improve by introducing features for cloud resource management, such as scanning and patching for vulnerabilities in Azure subscriptions and other cloud environments. We have moved to the cloud and might not continue using Endpoint Central once we have no endpoints or servers left to manage. 

I rate the overall product as eight out of ten.

On-premises