What is our primary use case?
We mainly use
ExtremeWireless for the warehouse, specifically for the Zebra handheld devices and printers.
What is most valuable?
One of the most valuable features of
ExtremeWireless is its centralized control, which influenced our choice. It also offers powerful security features, although the stability is somewhat lacking compared to previous solutions. The initial setup process was straightforward, and the cloud deployment model, which we utilize, suits our needs.
What needs improvement?
There are concerns regarding the stability of ExtremeWireless. It could be an area of improvement, especially when compared to previous solutions such as Motorola before their acquisition. Another area that could use enhancement is the clarity and implementation of updates, as they can be troublesome sometimes.
For how long have I used the solution?
We have been using ExtremeWireless since after 2020.
What do I think about the stability of the solution?
The stability of ExtremeWireless is somewhat weaker compared to previous solutions, like Motorola before its acquisition.
What do I think about the scalability of the solution?
ExtremeWireless is suitable for companies with a user base below three hundred. If the number exceeds that, stability issues may arise, making it less ideal for larger user bases.
How are customer service and support?
Technical support might be rated around five or six. The response time and quality could be better, and updates can be troublesome at times.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used
Cisco Wireless due to its superior stability. However, we switched because of a change in the parent company.
How was the initial setup?
The initial setup of ExtremeWireless was a simple process.
What's my experience with pricing, setup cost, and licensing?
From a corporate point of view, stability is more important than pricing. While many companies might choose a lower-priced option to reduce operational costs, they might not account for the potential instability and its associated downtimes, which can be problematic.
What other advice do I have?
Overall, ExtremeWireless has a lot of room for improvement. The main concern is stability. As a user, I focus on supporting the devices and ensuring they meet my client’s needs. While I do not handle the AI integration, I've heard it's a new feature that could enhance functionality. I rate ExtremeWireless at seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
