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We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them Windows. The monthly maintenance, as well as the installation of security patches from time to time, is done by Endpoint Central. Whenever there is a security patch, we push it through Endpoint Central or conduct monthly maintenance on every last Saturday of the month.
The GUI of Endpoint Central is very user-friendly, which simplifies the process of training new users. The tabs are clearly visible and intuitive, allowing users to understand their functions without difficulty.
Additionally, the patch management feature is effective and allows us to see what new patches are available and which machines are affected, making it easy to target specific machines and deploy patches with just a few clicks.
There are times when we have a particular software installed in our system, but we do not receive patches for it from Endpoint Central. The support team mentions that the software may not be updated in their database yet, which requires us to raise a request for their database update. This lack of regular database updates has been an issue.
Additionally, Endpoint Central does not support Linux, which makes it challenging to patch Linux machines using commands. Support for Linux, such as CentOS or Ubuntu, would be highly beneficial.
I have been using Desktop Central, now Endpoint Central, for five years.
I rate the stability at eight out of ten. We haven't encountered issues very frequently, however, there have been instances where an update created issues, which is common across products.
We are not using any scalable features in Endpoint Central, and there's a predefined configuration with a specific number of endpoints. We haven't faced any scalability issues.
ManageEngine provides good support for their products. I rate the technical support at eight out of ten. The support team is available via chat and will create a ticket if they're not available, providing assistance even for small issues.
Positive
All ManageEngine products are very simple to set up. They do not have a lot of complexity like some other systems such as Nagios. The GUI simplifies the installation and configuration process.
The pricing is average and not very high. ManageEngine products offer reasonable prices for their product quality.
Competitors include Qualys, which is more complex than Endpoint Central, yet offers more functionality. We use both systems, scanning with Qualys and patching with Endpoint Central. Qualys provides data based on international standards, which is reliable.
ManageEngine Endpoint Central could improve by introducing features for cloud resource management, such as scanning and patching for vulnerabilities in Azure subscriptions and other cloud environments. We have moved to the cloud and might not continue using Endpoint Central once we have no endpoints or servers left to manage.
I rate the overall product as eight out of ten.
BigFix is primarily used for patch management, compliance, and security patches.
It covers multiple operating systems and helps patch customers with patch management services, alleviating patch management issues for our customers.
It covers multiple operating systems and helps with patch management. BigFix is also valuable for its inventory, license inventory, and compliance with server hardening.
BigFix could improve its asset management capabilities to discover assets, including hardware. More improvements could be made in asset management.
We have been reselling BigFix for three years.
The overall stability of the solution is good with no reported issues.
The solution is very easy to scale.
Customer support from HCL is satisfactory and not usually an issue.
Neutral
The installation is quite smooth and can be managed by one person, depending on the complexity and size of the environment.
Our project team managed the installation quite smoothly.
There has been a significant return on investment, particularly saving time and resources in patch management and compliance. It saves approximately 40% to 50% of time and resources.
The pricing is competitive, but not the most competitive.
