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Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences.

The solution comes with a collaboration feature. This feature allows team members to communicate and work together on various issues. If there are ten incidents, then ten chats will be open.

The solution comes with features like PRC, designed to streamline alarm flow, reduce noise, and prevent alarm flooding. These features are particularly beneficial when used with a basic understanding of network operations. It has a time-based algorithm that continuously learns from alarm flows. When the alarm flow reaches a certain limit, it collects all alarms together based on historical data. This is particularly useful during major events such as power outages, where alarms could flood. In such cases, the product activates to hold all alarms for a certain period, anticipating a fluctuation rather than immediately triggering the alert manager.

The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence. 

I have been working with the solution for five years. 

The tool is scalable. About 70 customers were able to run on the tool's single instance. My company has customers spread across various industries, including FMCG, and  hospitality. 

I have used Netcool and Splunk before, and each tool has its own capabilities, advantages, and disadvantages. Splunk is great for heavy data processing, while Moogsoft excels in integrating with various tools through intelligent plugins. With Moogsoft, you install the plugin and provide basic login credentials for integration. Every tool has its unique strengths and experiences. There's no situation where Moogsoft can do something that other tools can't, or vice versa. For example, Moogsoft offers intelligent alarm correlation through situations, while Netcool provides impact policies for coordinating different alarms.

Installing Moogsoft requires moderate effort, as it's not overly complex but does demand some expertise. Users should understand databases and Linux file systems well to ensure a smooth installation process. While it's not overly complicated, having an experienced individual handle the installation is recommended. 

The tool's maintenance is smooth and easy. 

I rate the product an eight out of ten. 

I primarily use BMC Helix Operations Management with AIOps for monitoring all the servers and the entire structure of our customers.

The AI and machine learning capabilities within BMC Helix Operations Management with AIOps provide a significant advantage in the monitoring aspect. Proactive monitoring is a key feature where AI and machine learning, based on past behavior, predict and provide information on potential situations that could develop. It is fascinating how it studies server behavior and forecasts possible outcomes.

From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page. This is challenging to achieve with any tool, but such a feature would significantly enhance user experience.

I have been working with BMC Helix Operations Management with AIOps for the last two years.

I rate the stability a ten on a scale of one to ten, indicating excellent stability.

The scalability is also a ten out of ten. BMC Helix Operations Management with AIOps is suitable for small, medium, and large environments.

Their technical support is fantastic. There are three levels of support - level one, level two, and level three. When provided with accurate information, they quickly supply the necessary articles to resolve problems.

Positive

There are two types of installations: SaaS and on-premises. The SaaS option is very straightforward, with BMC managing the infrastructure. For on-premises setups, investment in personnel for implementation is necessary.

The pricing is on the higher end due to the extensive features and delivery quality. However, it is worth the investment.

BMC Helix Operations Management with AIOps deserves a ten out of ten. I wholeheartedly recommend it to other users, and we already promote it to new customers and existing clients.

On-premises

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