What is our primary use case?
My main use case is datastore storage, specifically for storing VMs.
How has it helped my organization?
I think it improves my work, not necessarily the organization, because I spend very little time managing it; it saves time. I spend little time administering it, and it's simple; you do it once, it works. You come back to it when you need to reallocate from time to time, but otherwise that's it.
What is most valuable?
The features I find the most valuable, the best ones that I especially like, include the allocation and the provisioning, which is quite simple for creating a lot of LUNs and assigning them to a particular host or host group; it's something that is done really quickly. The graphical interface does everything and we don't need to use the CLI; we can do everything, and it's user-friendly and simple.
What needs improvement?
I believe the solution could be improved through better unification with the NAS file storage component. While the product currently fulfills its role perfectly for the SAN portion, it lacks the necessary versatility to natively handle all protocol types, specifically NFS and SMB or CIFS.
For how long have I used the solution?
I have been using Dell PowerStore for 3–4 years.
What do I think about the stability of the solution?
I did not have downtime or outages; we haven't had any major issues; it's quite stable and reliable in general. We touch it very little; we configure it and kind of forget it, coming back only if there's a need to evolve.
What do I think about the scalability of the solution?
I think it adapts well to my organization's growth because for now the scalability is sufficient for our current use; for the future as well, we can also add more alongside if needed. Since it's managed at the SAN level, we can assign the LUNs as we want.
How are customer service and support?
I have used technical support sometimes, more for feature requests and to know how to use a given feature; Disk replacements are managed proactively by Dell. The system triggers automated alerts, and replacements are handled directly by the manufacturer rather than a third-party reseller, which guarantees faster turnaround times.
I would rate the support an 8–9.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before adopting Dell PowerStore, I considered other solutions; for example, we had other solutions with HP, which are still more complex to use. We also looked at NetApp for the file part, but Dell PowerStore seemed to us to be the best value for money.
How was the initial setup?
I would describe the deployment experience as quite simple; assigning IP addresses, cabling, and racking is quite simple, and then the configuration part with the guided configuration is fairly easy.
What was our ROI?
I can confirm that I see a return on investment; I don't have the figures for you, but clearly a return on investment exists. Essentially for a lower investment than other solutions, we have an equivalent service.
What's my experience with pricing, setup cost, and licensing?
I think the price and the licenses are very consistent compared to the competition.
Which other solutions did I evaluate?
We also looked at NetApp for the file part, but Dell PowerStore seemed to us to be the best value for money.
What other advice do I have?
One of the challenges I'm trying to address by choosing this specific Dell PowerStore is that I knew the previous products, VNX and Unity, and I find one of the advantages is the simplicity; it's much simpler to use than competing arrays. I don't know if I should give names, whether it's HP 3PAR or NetApp – they do other things but they're more complicated, whereas Dell PowerStore remains very simple to use.
I have performance metrics that indicate the success of working with Dell PowerStore; built into Dell PowerStore are some reporting tools, which show ways to see the load, allocations, and remaining free space.
We use those tools; if we encounter performance issues, we look at the entire SAN chain, whether it's on the array side, switch side, or initiator side.
It gives a report that focuses mainly on the backend part; however, it's true that we perhaps lack a tool to cover the whole chain from A to Z, and we do that more at the SAN fabric level.
At the range level at Dell, I find it a bit complicated between PowerScale, Dell PowerStore, and the older systems; trying to understand which product is best for our needs is a little bit complicated, and we need support from the pre-sales team.
I give this product an overall rate of 8 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.