What is our primary use case?
Dell PowerStore is currently being used for our core banking solution. The core banking software runs on it. For security constraints, we do not use this storage for other services like clouds or any VM solutions. We use standalone servers integrated with this for security. This is our internal policy not to use other cloud services or internet services.
However, we do have internet banking and a mobile app which integrates with another system, taking core banking data through API. This is a standalone system we prefer to run according to our internal policy.
How has it helped my organization?
Over the past few years, we experienced performance challenges, particularly during year-end and half-year-end processing. Our existing storage system lacked sufficient IOPS and was unable to provide the high-speed data processing required for these peak workloads. In addition, our previous Dell EMC XtremIO storage platform had reached its End of Service Life (EOSL).
After evaluating our requirements, we selected Dell PowerStore and placed the work order according to our desired specifications. Since its implementation, PowerStore has successfully addressed the performance limitations we previously faced. It provides the IOPS and processing speed required to handle our critical workloads efficiently, even during peak business periods. We are pleased that Dell PowerStore has met our expectations and fulfilled our organization's storage performance requirements.
What is most valuable?
Dell PowerStore is a full-flash storage. From the point of view of manageability, Dell PowerStore is much easier and user-friendly. We use the most advanced features of Dell storage, including snapshots. We mount the snapshots to different servers for our internal testing purposes. In terms of configuration, it is very easy and user-friendly. For performance and efficiency, it is better than even the previous model we used, XtremIO, which was also a very good storage that we used from 2017 to 2023.
Since 2023, we have been using Dell PowerStore, and it provides better performance than the previous one and compared to other vendor storage such as NetApp.
We have been able to consolidate data using Dell PowerStore. We have already purchased the cyber resiliency of Dell solution. We are also using HP servers, not Dell. We are using HP Superdome Flex, which is the highest capable X86 server. We have already integrated it with several servers and the cyber resiliency solution. This is a live system. We do not have any additional option to do any research and development work here as this is a live system. We only do what is required according to the bank's requirements.
What needs improvement?
Initially, while we were configuring Dell PowerStore, we faced some problems related to snapshot configuration. The storage is a trusted device that you do not have an opportunity to experiment too much on because it is a live system. We can conduct experiments before deployment or before live operation. During that period, while we were configuring or installing it, we faced problems with snapshot configuration regarding how we wanted it to work. Previously, it was very difficult to implement. In the meantime, an upgraded OS firmware was released. Then we could find the solution. Beyond this, we did not encounter any challenges from then onwards.
I want the replication feature integrated into Dell PowerStore in the way Dell has with other solutions, such as RecoveryPoint. For banks, replication is very important.
For how long have I used the solution?
We have been working with Dell PowerStore for almost three years.
What do I think about the stability of the solution?
For using Dell PowerStore for two and a half years, we did not find any major problems. However, recently, we received some warnings or errors. We are working on it, and Dell is also working on it. Sometimes we do not find the right engineers to support us when we raise any service request. There may be a time gap problem in other countries, but that is acceptable.
What do I think about the scalability of the solution?
Dell PowerStore is scalable if required. Right now, as we have been using it for two and a half years, we do not require scalability at this moment. However, if we need it in the future, we will update it.
The product we have purchased has IOPS of 0.2 million, which is 200,000. That is more than sufficient for the bank right now. We do not find any problems with this IOPS. I cannot predict with certainty, but in the next two or three years, if required, we may scale out and increase the IOPS by purchasing a few additional disks as well as for space.
How are customer service and support?
Dell's technical support can be rated as eight or nine on a scale of one to ten, where ten is the highest score. Sometimes we do not find the right engineers to support us when we raise any service request. There may be a time gap problem in other countries, but that is acceptable.
Which solution did I use previously and why did I switch?
Before Dell PowerStore, we used XtremIO. Before that, we also used EMC storage.
Previously, we used RecoveryPoint, which is a replication feature that has to connect to a DR site or remote site. This is a separate appliance which we used to receive in the package with XtremIO. RecoveryPoint has many features, such as the ability to go back to any previous state or any point in time.
How was the initial setup?
The initial setup and deployment of Dell PowerStore were straightforward. However, during the configuration of advanced features, such as snapshots, we encountered a few challenges because the functionality differed from our previous Dell EMC XtremIO storage system.
After upgrading to the latest versions of PowerStoreOS, these issues were resolved. The platform has since become stable and easy to manage, and the advanced features now work as expected. Overall, our experience with Dell PowerStore has been positive.
What about the implementation team?
Dell's local partner, Smart Technologies (BD) Ltd., served as the system integrator and deployment consultant for the project.
Our overall experience with their team was very positive. Their engineers were knowledgeable, energetic, and hardworking throughout the implementation process. They provided timely support, demonstrated strong technical expertise, and ensured the deployment was completed successfully.
What was our ROI?
We have seen a return on investment with Dell PowerStore. Previously, we used RecoveryPoint, which is a replication feature that has to connect to a DR site or remote site. This is a separate appliance which we used to receive in the package with XtremIO. RecoveryPoint has many features, such as the ability to go back to any previous state or any point in time. Dell PowerStore also has a replication feature, which is nice. However, I do not find it to be equivalent to RecoveryPoint. If Dell develops such a solution with features similar to RecoveryPoint, I believe it will be a great advantage for customers. The present feature is nice, but since we used RecoveryPoint, we experienced the best features. I have that expectation that if we get this feature, it will be better.
What's my experience with pricing, setup cost, and licensing?
I am from Shahjalal Islami Bank. We got the best offer from Dell and the local partner. Initially, we called for a tender. Considering the price, Dell gave us a huge discount. I am also in the committee of procurement with a small role, as I deal with everything related to storage. I know this better. Dell gave a tremendous discount offer to the local partner, and that partner also worked with us at my bank, Shahjalal Islami Bank. Thus, the price was very good during that period.
Which other solutions did I evaluate?
We have another storage right now called NetApp AFF300. That is also a good storage.
What other advice do I have?
We are enrolled in the Lifecycle Extension program by Dell, but I am not sure due to our budgetary constraint. We have budget limitations, so at this time, we cannot say clearly. My overall review rating for Dell PowerStore is eight.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.