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Senior Security Consultant at a tech services company with 10,001+ employees
Consultant
May 28, 2026
Email defenses have improved phishing detection and now automate end‑user threat responses
Pros and Cons
  • "Overall, using Proofpoint Email Protection has positively impacted our security posture, and we are using multiple products in Proofpoint, including DLP and email protection, and the real-time experience has us very satisfied."
  • "The disadvantage of Proofpoint Email Protection in comparison to other competitors is its cost."

What is our primary use case?

In our environment, we are using Proofpoint Email Protection for inbound email protection as a primary gateway, while Microsoft 365 serves as the secondary gateway. In the primary gateway, it scans both inbound and outbound emails. We are using multiple products in Proofpoint, including email protection, DLP, TRAP, TAP, email fraud defense, and many others in our environment.

I am working in the cloud for Proofpoint Email Protection.

We are using AWS as our cloud provider for Proofpoint Email Protection.

We purchased Proofpoint Email Protection directly from the Proofpoint vendor, not through the AWS Marketplace.

We used Microsoft 365 by default before adopting Proofpoint Email Protection.

We are utilizing messaging and security for protection across cloud apps and file sharing services in Proofpoint Email Protection, as well as using Proofpoint DLP.

Overall, using Proofpoint Email Protection has positively impacted our security posture. We are using multiple products in Proofpoint, including DLP and email protection, and the real-time experience has us very satisfied.

For end users, Proofpoint Email Protection provides the option to submit suspicious emails, and they receive a proper investigation report from Proofpoint. If any known emails get quarantined, the user will receive a notification allowing them to release it automatically without needing admin assistance. These two features enable end users to learn about phishing, malware, and what to look for in suspicious emails, supported by numerous training materials available.

The initial setup of Proofpoint Email Protection is straightforward. Compared to other tools, configuring it is easy. I find Proofpoint Email Protection to be very simple and user-friendly, with many learning portals for admins. I recommend Proofpoint Email Protection as a tool due to its ease of use.

What is most valuable?

The best feature of Proofpoint Email Protection is that it is a very good tool. They use the F-Secure engine, which scans for absolute phishing and malware protection. There is also a good feature in TRAP. If any suspicious emails are delivered to the inbox, it automatically pulls them back from the user machine. Another good option is TAP. If a user clicks on any URLs, we can easily identify who clicked it as those URLs are already categorized as allowed or blocked. These two features are very good—TAP and TRAP.

Using the TAP features of Proofpoint Email Protection impacts our SOC analyst workloads by making it easier to identify if any malicious emails were delivered to the end user. We can see if those users clicked or opened the email. If an email was already opened, TRAP will automatically pull it back, which automates the process and is very helpful. Additionally, multiple emails are quarantined, and the easy help of the dashboard and reports is very beneficial for our SOC analyst team.

Overall, using Proofpoint Email Protection has positively impacted our security posture. We are using multiple products in Proofpoint, including DLP and email protection, and the real-time experience has us very satisfied.

What needs improvement?

For improvement, the dashboard of Proofpoint Email Protection needs some enhancement. Currently, we are using multiple dashboards, and it would be beneficial if everything was integrated. A single dashboard showing the total number of delivered emails, how many were phishing, how many delivered to users, and how many were clicked would be very helpful. Additionally, a special feature for zero-day to trigger responses quickly would also enhance the product. Lastly, we need improvements in how quickly emails are investigated after being delivered. Overall, as I mentioned previously, we are very satisfied with Proofpoint Email Protection over the last three years since many emails have been successfully quarantined.

For how long have I used the solution?

I have been working with Proofpoint Email Protection for around three to four years.

What do I think about the stability of the solution?

The stability and reliability of Proofpoint Email Protection is good. I agree that it is very stable, which is why we migrated to it.

What do I think about the scalability of the solution?

Overall, I find Proofpoint Email Protection scalable and have not encountered any limitations with it.

How are customer service and support?

I evaluate the technical support and customer service team of Proofpoint Email Protection as really good. We receive proper support which is available 24/7, allowing us to reach out to them anytime for assistance without any issues.

On a scale of 1 to 10 for tech support, I would rate it a nine without any problem.

Which solution did I use previously and why did I switch?

We used Microsoft 365 by default before adopting Proofpoint Email Protection.

How was the initial setup?

The initial setup of Proofpoint Email Protection is straightforward. Compared to other tools, configuring it is easy. I find Proofpoint Email Protection to be very simple and user-friendly, with many learning portals for admins. I recommend Proofpoint Email Protection as a tool due to its ease of use.

What about the implementation team?

The initial setup of Proofpoint Email Protection is straightforward. Compared to other tools, configuring it is easy. I find Proofpoint Email Protection to be very simple and user-friendly, with many learning portals for admins. I recommend Proofpoint Email Protection as a tool due to its ease of use.

What's my experience with pricing, setup cost, and licensing?

I am not informed about the pricing, setup costs, or licensing as it is handled by a different team. I come from a technical perspective.

Which other solutions did I evaluate?

We discussed options including Proofpoint, Microsoft 365, and Firefox, as well as Google products. We compared all three options, but finally decided to purchase Proofpoint Email Protection due to its numerous options, cost value, and security features.

What other advice do I have?

We decided to switch to Proofpoint Email Protection because it offers more options. After comparing it in the market, we found Proofpoint Email Protection to be good for scanning and having many options, which is why we purchased it for email security.

The disadvantage of Proofpoint Email Protection in comparison to other competitors is its cost. We have purchased a bundle license, including many licenses for both the US and Europe data centers. The TAP, TRAP, email fraud defense, and authentication parts make it feel much better compared to other products.

The time needed for email investigations and responses has changed with Proofpoint Email Protection's visibility and automation. From an automation perspective, it has slightly reduced the time required. However, we still manually investigate some true positive emails delivered, though TAP has many features like forensics that are beneficial. Overall, we are satisfied with the experience.

Proofpoint Email Protection addresses modern security challenges by being effective against zero-day attacks and direct send features, which are complex and lead to an increase in phishing emails. Some emails are not quarantined and are delivered to end users, requiring manual investigation and leading to user compromises. While 5% of emails might get delivered due to these challenges, 95% of emails get blocked and quarantined, which is a positive outcome with everything being automated.

We have seen improvements in operational efficiency. Before, a lot of spam and phishing emails were delivered to the end user leading to multiple account compromises. Nowadays, the number of spam and bulk marketing emails delivered to the end user has significantly reduced.

My experience with the unified admin console in the Threat Protection workbench for managing security operations is very positive. I think Proofpoint Email Protection has recently introduced a new dashboard, which is very good. The old email protection dashboard was outdated. The new dashboard is user-friendly, offering many options, making it a great improvement over the old POD Admin, which had limited features.

While I don't have exact numbers, the quantity of threats we need to protect against has increased. We have over 30,000 users' mailboxes and scan lakhs of emails daily. I estimate around 20,000 to 30,000 emails are quarantined on average each day.

As advice for organizations considering Proofpoint Email Protection, I can absolutely recommend it as a good tool with many available features and modules. I recommend using Proofpoint Email Protection since it is very effective and user-friendly in areas including threat analysis and response. I would rate this review eight out of ten overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: May 28, 2026
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reviewer2845998 - PeerSpot reviewer
Senior Solution Architect at a tech vendor with 5,001-10,000 employees
MSP
May 27, 2026
Email defenses have transformed threat detection and now block nearly all phishing attempts
Pros and Cons
  • "Using Proofpoint Email Protection significantly reduces the number of threats I need to guard against; within a month, my organization sends and receives over 1 million emails, achieving 99.99% protection against phishing and spam, and handling around 5 to 10 million emails monthly while assigning a project manager for ongoing review."

    What is our primary use case?

    My use cases for Proofpoint Email Protection revolve around its design for email protection and information protection, especially if you want to implement DLP policies. Proofpoint Email Protection is an excellent tool for identifying spammers and phishing emails. Depending on purchasing power, Proofpoint Email Protection offers various protection levels, such as basic, advanced, and very advanced options. As per customer requirements, Proofpoint Email Protection is customizable, providing features such as email authentication, email defense, and spam detection. Email administrators can analyze and enhance their security measures using Proofpoint Email Protection.

    In terms of email protection, my experience is primarily with Proofpoint Email Protection, while I have also used Microsoft Defender and earlier utilized Mimecast. I have expertise in both Mimecast and Microsoft Defender but considerably more experience with Proofpoint Email Protection.

    I do not use file sharing with Proofpoint Email Protection; my focus is solely on email protection and DLP policy for information protection.

    What is most valuable?

    Proofpoint Email Protection's best feature is the rare occurrence of spam emails; it occurs very occasionally—once in a while each year. This excellent feature means we do not frequently encounter phishing emails, as Proofpoint Email Protection continuously updates virus definitions responsible for protecting the environment.

    Proofpoint Email Protection provides high visibility into people-based risk, allowing users to define spam scores, so if a score of 98% is set, emails above that threshold should not reach users. Users can assess the legitimacy of emails, marking them as block or safe senders. Additionally, Proofpoint Email Protection guides users through training to help them identify which links to click.

    As a SOC analyst, using Proofpoint Email Protection simplifies my workload by configuring email alerts; anything happening triggers alerts that come through quickly. I can easily analyze logs and customize options as per my organization's needs, allowing me to manage audit requirements efficiently.

    Using Proofpoint Email Protection significantly reduces the number of threats I need to guard against; within a month, my organization sends and receives over 1 million emails, achieving 99.99% protection against phishing and spam, and handling around 5 to 10 million emails monthly while assigning a project manager for ongoing review.

    Regarding Proofpoint Email Protection's capabilities in addressing modern security challenges, I assess it as excellent; it does not let phishing or spam emails bypass its defenses and is very strong.

    After implementing Proofpoint Email Protection, I have noted improvements in operational efficiency due to their excellent support, which is prompt and responsive, often resolving issues within one or two hours, unlike other providers such as Microsoft, which has poor support.

    What needs improvement?

    In the future, I would like Proofpoint Email Protection to implement a search feature, enabling users to find specific threats easily. I suggested this to my Proofpoint Email Protection support during a meeting, and they mentioned it would be forwarded to development.

    For how long have I used the solution?

    I have worked with Proofpoint Email Protection for around 10 years.

    What do I think about the stability of the solution?

    I have not experienced performance issues or limitations with Proofpoint Email Protection's stability and scalability.

    What do I think about the scalability of the solution?

    I have not experienced performance issues or limitations with Proofpoint Email Protection's stability and scalability.

    How are customer service and support?

    Proofpoint Email Protection's initial setup experience is straightforward; it typically requires setting SPF and MX records, with support available during the setup process, usually completed within one to two hours.

    I rate the tech support of Proofpoint Email Protection as a 10.

    How was the initial setup?

    Proofpoint Email Protection's initial setup experience is straightforward; it typically requires setting SPF and MX records, with support available during the setup process, usually completed within one to two hours.

    What's my experience with pricing, setup cost, and licensing?

    The pricing of Proofpoint Email Protection generally ranges from about five to seven dollars per user per month for advanced protection, which includes most features.

    Although the pricing of Proofpoint Email Protection is somewhat high compared to products such as Mimecast, when it comes to security, sometimes cost should not be a factor.

    I advise organizations considering Proofpoint Email Protection to assess their requirements since Proofpoint Email Protection offers different models starting from two dollars for basic protection. For sophisticated features such as TRAP, if a suspicious email passes through, Proofpoint Email Protection quickly identifies and removes it from the user's inbox, a capability that has recently been implemented.

    What other advice do I have?

    My organization coordinates directly with a sales team that works with Proofpoint Email Protection support to purchase Proofpoint Email Protection.

    I would rate Proofpoint Email Protection as a 10 out of 10; it excels as a product and solution.

    I find Proofpoint Email Protection particularly effective for financial institutions and health insurance; I recommend it in such critical situations. For less sensitive data, organizations might choose Microsoft Defender to save costs. However, for highly sensitive data, I endorse Proofpoint Email Protection, as cost should not be a concern.

    If you follow Proofpoint Email Protection's policies as per design, there are no downsides, though they have recently implemented AI features that were lacking a few years back. For example, through cloud providers, Proofpoint Email Protection uses TRAP and AI algorithms. Proofpoint Email Protection is number one in the market for email security, as even Microsoft Defender falls short in comparison. My overall rating for Proofpoint Email Protection is 10 out of 10.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Last updated: May 27, 2026
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