What is our primary use case?
My main use case for Barracuda Email Protection is that when we originally signed up for Microsoft 365, their built-in DLP was inadequate and rarely caught critical items that needed protection. We needed a better solution and started looking around, and Barracuda Email Protection was cost-effective and performed well. For us, it is now performing spam filtering, business email continuity, DLP, malware and virus filtering, and URL review to ensure phishing emails do not get through.
Barracuda Email Protection helped our team solve issues where our customers' emails were being detected as hacking attempts, so we used Barracuda Email Protection to protect them from being hacked.
What is most valuable?
Barracuda Email Protection offers cost-effective features that do not strain budgets, including training, implementation, custom templates, and default libraries.
Barracuda Email Protection has positively impacted our organization by helping us save 55 to 65 percent of our time since it is easier to use, is affordable, and we are able to use it quickly. I calculated that time savings by noting that it was due to both less manual intervention and fewer incidents of customers complaining about their emails being hacked.
What needs improvement?
Barracuda Email Protection can be improved in that email pass-through occurs even when the domain is in many block lists, and it includes phishing for PayPal.
Their DLP is somewhat inflexible and cannot handle custom additions. You either turn on the group of regulations you want to protect against, such as PCI DSS or credit cards, and take the default or you do not, with nothing outside of that.
For how long have I used the solution?
I have been using Barracuda Email Protection for five years.
What do I think about the stability of the solution?
Barracuda Email Protection is stable.
What do I think about the scalability of the solution?
Barracuda Email Protection is very scalable.
How are customer service and support?
The customer support for Barracuda Email Protection is very responsive and supportive.
Which solution did I use previously and why did I switch?
Before Barracuda Email Protection, I used the KCM CRC platform, which had better-prepared campaigns in the library and a more detailed platform with many features.
How was the initial setup?
My experience with pricing, setup cost, and licensing for Barracuda Email Protection was that it was cost-effective and affordable, and it did not cost us much, which was a positive impact on our organization.
What about the implementation team?
I purchased Barracuda Email Protection through the AWS Marketplace.
What was our ROI?
I have seen a return on investment, as there are fewer problems for the security team, our staff is more aware, and there are no more possible malware attacks via email.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Barracuda Email Protection was that it was cost-effective and affordable, and it did not cost us much, which was a positive impact on our organization.
Which other solutions did I evaluate?
Before choosing Barracuda Email Protection, I evaluated other options, specifically Proofpoint Insider Threat Management.
What other advice do I have?
I would definitely recommend Barracuda Email Protection due to the decent pricing. I wish the Microsoft 365 built-in tools were better, but Barracuda Email Protection does a good job of taking their place. For industries that need DLP on their email, such as healthcare, banking, and education, Barracuda Email Protection provides a reliable product for a good cost. Additional services include malware, antivirus filtering, URL filtering, spam protection, and business continuity, which are all valuable additions. The only issue we have experienced is that it sometimes takes a back-and-forth string of emails and decides randomly to encrypt it, so what was a benign conversation is now locked behind a wall for recipients. As the sender, I have no idea when it will decide to do this, and I have to remember to tag emails with a decrypting tag long before it happens or face the consequences. I give Barracuda Email Protection an overall rating of 9.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.