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Technical Services Manager at a tech services company with 1,001-5,000 employees
Real User
Apr 23, 2026
Email threat protection has reduced incidents and provides broad awareness for end-user support
Pros and Cons
  • "Proofpoint Email Protection has positively impacted my organization because it has done its job; the company we support does not have any sort of vulnerability attacks by having it in place."
  • "Proofpoint Email Protection can be improved in that it is quite a large product, so learning how to be fully conversant in it can take some time within the team; this is probably the biggest challenge at the moment for us, getting everyone fully conversant to support the product."

What is our primary use case?

My main use case for Proofpoint Email Protection is that I work at an MSP, providing end-user support as the SMEs for Proofpoint for a customer, primarily focused on mail security.

A specific example of how I use Proofpoint Email Protection for mail security includes whitelisting, whitelisting URLs, and whitelisting email domains.

What is most valuable?

The best feature that Proofpoint Email Protection offers is probably threat protection.

What I find most valuable about threat protection is the awareness and the breadth of how it can be.

Proofpoint Email Protection has positively impacted my organization because it has done its job; the company we support does not have any sort of vulnerability attacks by having it in place.

This has definitely led to measurable outcomes, as I have definitely reduced incidents.

What needs improvement?

Proofpoint Email Protection can be improved in that it is quite a large product, so learning how to be fully conversant in it can take some time within the team; this is probably the biggest challenge at the moment for us, getting everyone fully conversant to support the product.

I choose 8 out of 10 for Proofpoint Email Protection because I do not give anything a 10, as there are always things that can be improved in a product; it is quite a large product for us to support, so that is why I give it an 8 out of 10; it is a good product, an excellent product.

For how long have I used the solution?

I have been using Proofpoint Email Protection for just over two years.

What do I think about the stability of the solution?

I do not think I have noticed any changes in operational efficiency after implementing Proofpoint Email Protection.

What do I think about the scalability of the solution?

Proofpoint Email Protection provides some visibility into people-based risk within my organization, as the information we provide back to the customer allows them to deal with it within a different team.

How are customer service and support?

I do not deal with the SOC, so I do not know how using Proofpoint Email Protection has impacted SOC analyst workloads.

What other advice do I have?

I would describe my experience with the unified admin console in Threat Protection Workbench as user-friendly, but it is a large product, so there are many things to do and much to learn about it.

My advice for others looking into using Proofpoint Email Protection is that it is a good product, but as long as you set it up properly at the start, it will serve you well.

I give Proofpoint Email Protection an overall rating of 8 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Apr 23, 2026
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Cybersecurity Engineer at Cognizant
Real User
Apr 19, 2026
Email protection has reduced phishing incidents by 90% and provides safe URL investigation
Pros and Cons
  • "Since I started using Proofpoint Email Protection, I have blocked numerous phishing emails, and while I cannot remember the exact numbers, it is more than 200 or 300."

    What is our primary use case?

    My main use case for Proofpoint Email Protection is analyzing incidents when users in the company report suspicious emails and determining the appropriate next action.

    I use Proofpoint Email Protection in situations involving spam emails or real phishing emails, which allows me to categorize and quarantine those emails from the user's inbox so that the user cannot receive the same type of email or any emails from the same sender in the future.

    What is most valuable?

    Proofpoint Email Protection provides features including URL Defense, forensics, and access to detailed information in emails, including the email body, and I can view the URLs by opening them in the isolation browser.

    The isolation browser feature helps in my daily work by allowing me to open suspicious URLs from phishing emails safely, protecting our devices from any suspicious activity linked to those URLs.

    For reporting in Proofpoint Email Protection, there is a report phish button in every email, so if users receive any suspicious emails, they can click on that and it will directly send an alert to Proofpoint, and I will receive that incident immediately after.

    Proofpoint Email Protection has positively impacted our organization by protecting us from many phishing and suspicious emails.

    What needs improvement?

    I do not think there is anything to improve in Proofpoint Email Protection as it has a very user-friendly UI and no improvements are needed at this time.

    For how long have I used the solution?

    I have been working in this field for two years, and I have been using Proofpoint Email Protection for two years.

    What do I think about the stability of the solution?

    Proofpoint Email Protection is stable.

    What do I think about the scalability of the solution?

    Proofpoint Email Protection has better scalability.

    How are customer service and support?

    The customer support for Proofpoint Email Protection is quick and very helpful.

    What other advice do I have?

    Once, a user received an email stating they had received a bonus with a request to click on a link to know the bonus amount, and after that user reported that email, I received an incident for the same matter. When I accessed Proofpoint Email Protection, I could see the URL given to the user in the email and the full email body along with all other details.

    Since I started using Proofpoint Email Protection, I have blocked numerous phishing emails, and while I cannot remember the exact numbers, it is more than 200 or 300. I have observed a 90% reduction in incidents after using Proofpoint Email Protection.

    I would rate Proofpoint Email Protection 10 out of 10 because I have been using it for two years and have worked extensively with it to understand how Proofpoint Email Protection operates. It provides all the details and information needed during investigations or any phishing attempts.

    If you are working in any SOC analysis, my advice is that it is very necessary to use Proofpoint Email Protection as your email protection tool, and it is greatly beneficial to learn how it works in the cybersecurity field.

    I rate Proofpoint Email Protection 10 out of 10 overall.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Apr 19, 2026
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