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In my environment, I am using Proofpoint Email Protection for advanced email threat protection. For malware, spam, and virus protection, we are using their email protection module and security module. I determine all policy routes, and all DKIM, DNS, and DMARC records are being managed by Proofpoint for us at the moment. Proofpoint Email Protection is our primary email server gateway for inbound and outbound communication. The MX is pointing to Proofpoint, and Proofpoint Email Protection is acting as the first point of contact for anything coming from outside to our internal users.

I purchased Proofpoint Email Protection through marketplaces. For a couple of years, I completely relying on Microsoft Exchange before adopting Proofpoint Email Protection. After that, I conducted many POCs with Proofpoint and then we recognized Proofpoint and started with Proofpoint on-premise, then I moved to Proofpoint on Demand, and I secured their TAP module, which is the advanced threat protection module. I then moved on to their threat response auto-pull module, and I also opted for the email fraud defense module. I currently have Proofpoint secure email relay, which we are using, and we gradually purchased their license for approximately 3,000 users for their security education platform, which is the Zen-Guide platform. All their modules are connected to each other and communicate very nicely with each other. If a threat is detected after it is delivered to the user's mailbox, Proofpoint Email Protection will still be able to detect it and the threat response will auto-pull it from the user's mailbox, which is a unique feature that I found absent in Microsoft. I have had a very good relationship with Proofpoint Email Protection over the last four years using almost all their available modules and products, and I am talking about using their adaptive email DLP in the future.

I would say the accuracy of Proofpoint Email Protection is valuable. When I compare it particularly with Microsoft, I am very impressed by the accuracy, the machine learning, and the detection algorithm that they have. I find it very accurate, which reduces a lot of manual effort that we used to perform when we were using Microsoft. In terms of detection of spam, malware, and virus, the detection is 99.9% accurate.

Proofpoint Email Protection offers a SaaS-based deployment model, which is Proofpoint on Demand, and it is on the cloud. Earlier, false positive emails getting quarantined and legitimate emails getting trapped used to be a lot of manual effort. My team was manually spending a lot of time analyzing and releasing those emails. Since we have started using Proofpoint Email Protection, we have seen a huge drop in that number. Earlier, my team was spending five to six hours a day going through those quarantine emails, and now that effort has reduced to just one hour. We are not seeing that many false positives. The user reporting feature is also great because it logs an incident and initiates an investigation based on the verdict, which reduces manual overhead. The TAP overview provides all the necessary details needed to decide whether to release or block emails.

When I log into Proofpoint Email Protection admin portal and look into the dashboard, it provides a list of all the VIP users, what sorts of emails they are receiving, and how they are interacting with those threats. We have visibility on the click rate for bad URLs or attachments in emails, how many people have interacted with those emails, and details about attachments sandboxed or not. The dashboard provides a lot of customization, allowing us to analyze how users are interacting with threats, and if there is a real threat, we have the visibility to create phishing simulation campaigns based on those scenarios.

I would like to see improvements in the transition from Proofpoint Protection Server to Proofpoint on Demand because Proofpoint Protection Server is not very user-friendly and requires logging into two portals for some features. I also believe customer service can improve, particularly by having immediate follow-ups for higher priority issues.

I have been working with Proofpoint Email Protection for approximately four years.

I find Proofpoint Email Protection very stable. I have not experienced any downtime or outages in the past couple of years. They communicate scheduled maintenance in advance, which allows us to prepare.

I find that Proofpoint Email Protection is very scalable, and it is easy to scale it up or out.

I would rate customer service for Proofpoint Email Protection as 6.5 out of 10 because they have many areas to improve on.

Neutral

For a couple of years, we were completely relying on Microsoft Exchange before adopting Proofpoint Email Protection. After that, we conducted many POCs with Proofpoint and then we recognized Proofpoint and started with Proofpoint on-premise, then we moved to Proofpoint on Demand, and we secured their TAP module, which is the advanced threat protection module. We then moved on to their threat response auto-pull module, and we also opted for the email fraud defense module.

I have been completely involved in the initial setup process for Proofpoint Email Protection, and I handled everything single-handedly.

We engaged professional services for the deployment of Proofpoint Email Protection, and they guided us well throughout the process, providing clear documentation and support. I did not encounter any issues, and we smoothly transitioned from a lower environment to our production environment. We worked directly with Proofpoint for the deployment. We paid for their professional services, receiving dedicated support throughout the implementation.

There were a couple of other solutions that we explored but they did not meet our requirements. We actually wanted two layers of security, so the first layer of defense to be Proofpoint Email Protection and then to keep Microsoft as well. The integration and API provided by Proofpoint Email Protection were very smooth, which was not offered by other products we considered.

My recommendation for other organizations considering Proofpoint Email Protection would be to refer to the recent Gartner report indicating that out of 100 Fortune companies, 84 are using Proofpoint Email Protection. It is the best in the market, and I encourage others to adopt it for its reliability. I would rate this review 8 out of 10.

My main use case for Proofpoint Email Protection is stopping phishing emails.

The best features Proofpoint Email Protection offers are definitely the security email gateway, which provides us with information and pulls emails before they actually reach our environment. If an email has made it past the security email gateway, it will actively go out and pull an email out of someone's mailbox when they have received a phishing email. It is constantly and actively scanning mailboxes for malicious links that may not have been malicious once when they came in.

On a day-to-day basis, Proofpoint Email Protection has saved me about 50% of my workload, which has been a real godsend. Company-wide, this has definitely provided us with more information on how many actual phishing emails we receive on a day-to-day basis. Our previous product did not pull phishing emails out very often as it was not the greatest product.

We were able to find that number of a 50% reduction in my workload by the fact that the number of phishing alert emails that we received in our ticketing system had actually gone down. By calculating how much time I would spend on each individual phishing email, we were able to figure out time spent.

I feel Proofpoint Email Protection can be improved by providing a better user experience. The experience within the product is not the greatest. This is information that I have given back to them previously. I feel the product has been made by an engineer and it really needs someone with UI experience to go through and actually update it so that it is more seamless.

I would prefer to be able to jump into the workbench and do everything within that particular spot without having to jump between multiple screens. I do not want to have to jump into a threat response to look at threat responses. I would prefer to be able to look up an email address and have it provide me all the information I need. I do not need to start typing out the header or the email message ID or which IP address it came from. When I type something into a search field, it should provide me that information immediately.

The experience with Unified Admin Console and Threat Protection Workbench for managing security operations needs a lot of work within the user interface.

I have been using Proofpoint Email Protection for the last six months.

Proofpoint Email Protection is stable, and I have not had any downtime with it yet.

I have Proofpoint Email Protection implemented across five different subsidiaries at the moment, and it has been pretty seamless when it comes to that.

Customer support for Proofpoint Email Protection is amazing. Whenever we have problems, we log tickets and we get a response within the day from them. I would give the customer support a nine on a scale of one to ten.

Positive

I used Mimecast previously. I still use it for my archiving solution, but for anything else, I have moved to Proofpoint Email Protection due to the fact that Mimecast was not performing as intended. It did not provide me with any phishing protection.

I have not noticed any changes in operational efficiency after implementing Proofpoint Email Protection.

Proofpoint Email Protection does not really provide much information in the way of reports regarding the quantity of threats my organization needs to protect against.

Metrics-wise for myself, I save fifty percent of my time in my day-to-day work due to Proofpoint Email Protection. There has definitely been an ROI in that, considering half of my time was spent on that work. Company-wise, the return on investment would be that we are receiving fewer phishing emails and we have better metrics on seeing which phishing emails had actually come into the company or the number of phishing emails.

This is not something that I deal with regarding pricing, setup cost, and licensing.

I tested Abnormal and Harmony, and I also tried another product before choosing Proofpoint Email Protection, but I cannot remember what that product was called.

I sometimes receive communications from my partners with Proofpoint who will contact me to let me know that there is a BEC email going around in my environment, which has really been helpful, seeing as I do not actually pay for that service at the moment.

I feel Proofpoint Email Protection handles the overall scope and range of threat protection capabilities pretty well. The only problem is that some of the features are hidden behind paywalls. I would prefer it if they were not.

I would give this review a rating of eight out of ten.