What is our primary use case?
I describe a few use cases for Proofpoint Email Protection by using all the platform capabilities such as Email EFD, Email Fraud Defense, Proofpoint CTR, Cloud Threat Response, Secure Email Relay, and also solutions like TAP, Targeted Attack Protection. I work with all the flavors that Proofpoint Email Protection has.
What is most valuable?
I find the best feature in Proofpoint Email Protection is the inbuilt ML logic and the Proofpoint machine learning algorithm. Additionally, I appreciate the Targeted Attack Protection where the URLs are rewritten, and TRAP. TRAP can pull any malicious email delivered to the user's mailbox that was not malicious earlier, thanks to Proofpoint's larger customer database. It saves our time and maintains a secure environment, as it is not just a data product with rules; it is live and responsive to threats.
Proofpoint Email Protection provides excellent visibility into people-based risk within the organization by offering features such as a sandbox for quarantined emails for our analysis. The support team is good, and it blocks threats at connection and attachment levels while allowing us to recall emails post-delivery.
Using Proofpoint Email Protection impacts my SOC analyst workload positively because it is easily integrated with our SIEM tool. The integration is straightforward, using the API to automate rules effectively without triggering excessive false positive events.
What needs improvement?
I highlight the cons of Proofpoint Email Protection as still lagging in AI capabilities. There are limitations to the product, such as lacking tools for current co-pilot related tasks. Meanwhile, companies such as Microsoft are improving faster by offering more customization and ready-to-go products. Proofpoint Email Protection is good for defense, but it needs to enhance its AI features to remain competitive. Despite these limitations, I appreciate Proofpoint Email Protection's clean UI and its capabilities for rule-based solutions.
I notice changes in operational efficiency after implementing Proofpoint Email Protection since they maintain everything within Proofpoint University, though it should be more publicly accessible. Having unrestricted learning platforms could enhance growth in the email security field.
I describe my experience with the unified admin console in the threat protection workbench as quite good, but it lacks automated options for repetitive tasks. While it performs effectively for day-to-day activities, automation for bulk tasks requires third-party solutions.
I assess Proofpoint Email Protection's threat protection capabilities as strong for email gateways and first-line defenses, but they need improvements in automation and AI capabilities. While it remains a difficult tool for spammers to crack, its limited automation lowers my rating to 7.5 out of 10.
Regarding email investigations, I notice that investigating quarantined emails is still limited; Proofpoint Email Protection needs to provide more detailed reasons for treating emails as malicious beyond simply giving a spam score.
I would appreciate seeing improvements in Proofpoint Email Protection's training programs to be more transparent and widely available, including strong support on platforms such as YouTube so that more people can learn and adopt the product easily.
For how long have I used the solution?
I have been working with Proofpoint Email Protection for the last ten years.
What do I think about the stability of the solution?
I have never experienced downtime or performance issues with Proofpoint Email Protection; it is strong enough to withstand spam and attacks.
What do I think about the scalability of the solution?
I find Proofpoint Email Protection scalable as they integrate everything into the portal, but adoption rates are low compared to competitors, especially Microsoft, which has an edge in market usage.
How are customer service and support?
I evaluate the customer service and technical support of Proofpoint Email Protection as superb and significantly better than that of Microsoft.
I rate Proofpoint Email Protection's technical support as 9 out of 10.
Which solution did I use previously and why did I switch?
I do not use a different solution before Proofpoint Email Protection, as Proofpoint Email Protection is the market leader. I have experience with other products such as Cisco IronPort, IronMail, and Symantec's mail gateway, but Proofpoint Email Protection stands out as the best among all, including EOP.
How was the initial setup?
I find the initial setup process for Proofpoint Email Protection to be challenging due to its Linux base and unclear options, though those with strong technical knowledge can manage it.
What was our ROI?
I have seen ROI with Proofpoint Email Protection as security cannot solely be evaluated based on costs; the value lies in having a robust defense against threats that justify its price.
What's my experience with pricing, setup cost, and licensing?
I am unsure about the pricing and licensing for Proofpoint Email Protection, except that it is likely costlier than EOP, and pricing remains a concern due to competitive market pricing from other companies.
What other advice do I have?
Proofpoint Email Protection influences the threats I need to protect against by effectively blocking normal spammers and known threats, establishing itself as a strong first line of defense. However, it struggles with certain advanced techniques employed by spammers.
I advise other organizations considering Proofpoint Email Protection to view it as a top-choice product for first-line defense, indicating it can save significantly from various threats due to their strong database management.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner