What is our primary use case?
Our main use cases for the SAP Cloud Platform are that we are a government organization and we implemented six modules.
What is most valuable?
The features and functions of the SAP Cloud Platform are very good; the performance is improved when compared with the older versions. Earlier, we were using Oracle DB, and after HANA DB migration, it is fine. We are getting the reports, and processing time is also reduced.
Almost all the features of the SAP Cloud Platform are fine and good. SAP Fiori has also entered into the picture, and we are developing the Fiori apps. We have started with the BTP for the new innovations as per the SAP roadmap.
The main benefits of the SAP Cloud Platform for us are that earlier we had the primary data center at our place, but now we have shifted to the cloud. The maintenance is free for us; the maintenance is completely done by this SAP partnership with Cloud4C.
We have started using the SAP Analytics Cloud, and we have developed many applications for SAP SAC. We are going to give the presentation to our chairman most probably next week.
The analytics features positively influence decision-making for us.
The SAP Cloud Platform has been effective for us because the processing time is reduced, and we can access it easily.
What needs improvement?
We are not facing many problems with the SAP Cloud Platform; the only problem is we want the solutions immediately.
Regarding improvements, we can discuss with our internal team and determine what improvements are required in the SAP Cloud Platform. We started in the year 2007-2008 with SAP. For almost 17 years, in 2018, we migrated to HANA DB on the SAP Cloud Platform. In 2024, we will have migrated to S/4HANA through RISE with SAP. As a government organization, we are following SAP's roadmap.
For how long have I used the solution?
We have been using the platform for the last eight years.
What was my experience with deployment of the solution?
We have not faced any kind of challenges or problems with the SAP Cloud Platform as of now.
What do I think about the stability of the solution?
I have no complaints about the SAP Cloud Platform; earlier, we had individual applications, but now everything is migrated to SAP, and it's all on a single platform, making it easier for management to make timely decisions.
What do I think about the scalability of the solution?
I'm not getting the point regarding multi-cloud support.
How are customer service and support?
Regarding support, whenever we are creating a ticket for any problem, we want the solution immediately at the earliest. That is the main concern for us because ours is a coal industry, where dispatches are going on completely 24 hours. So it should not be hampered.
How would you rate customer service and support?
How was the initial setup?
It is easy to set up the SAP Cloud Platform.
What was our ROI?
Almost all the amount we have invested in the SAP Cloud Platform, we have received back. In the last four to five years, I can see that it is two to three times. In the last three to four years, whatever we have invested, we have received two to three times back from our investment.
What's my experience with pricing, setup cost, and licensing?
We have not yet decided how the SAP Cloud Platform affected our cost savings or business growth, but we want to implement AI with IoT technologies for getting mining industry-specific applications.
Regarding cost, if you consider the SAP Cloud Platform, it is a little bit on the higher side. Whatever we want to purchase, it is in lakhs of rupees or crores only. From SAP's side, the pricing is on the higher side and should be reduced. When compared with other organizations or software companies, it should be minimal or a little bit more, but there is too much of a gap between other software companies and SAP.
What other advice do I have?
I am working with the SAP Cloud Platform, and we are using the SAP HANA Cloud since the last seven to eight years. It's running successfully without any problems.
We are using the SAP Cloud Platform, specifically the HANA Cloud Platform. Since 2018, we have been on the SAP Cloud Platform.
We are starting to use development tools for the projects in the SAP Cloud Platform. We have been using the SAP Cloud Platform for both non-SAP applications and SAP applications through RFC, and now we are going to start with the CPI, Cloud Platform Integration.
We have not introduced AI so far with the SAP Cloud Platform. We are planning to implement the latest technologies in the mining industry through AI or IoT technologies. We do leverage the SAP Cloud Platform for AI and IoT projects.
The SAP Cloud Platform has enhanced my experience. I can rate the SAP Cloud Platform up to seven for support.
I will definitely recommend using the SAP Cloud Platform because we are receiving many advantages from it. Other government organizations in Telangana state are going for SAP Cloud Platform or any SAP application based on our recommendations before initiating new projects in their organizations.
I have already explained the advantages gained from the SAP Cloud Platform, including free maintenance, it is easily accessible, and whenever there is a problem, we inform the concern, and they attend to that issue immediately.
On a scale of 1-10, I rate the SAP Cloud Platform an 8.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.