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We implement Oracle Enterprise Performance Management Cloud for Vietnam Airline, based on the introduction from Oracle Vietnam.

This solution makes a plan for the airline regarding flights, taking data from each flight such as customer information and services for customers on the flight to create flight routes and budgets for each flight and router.

Regarding the predictive modeling feature, I implemented three main components: budgeting and planning, forecasting, and actuals. We make the budget and plan for every year by defining the elements and dimensions in the element. We create models for the forecasting rules, collecting data from another system such as the ERP and other systems to input to Oracle Enterprise Performance Management Cloud. These are the actuals, and we compare the forecast and budget against the actuals to analyze the variance and adjust the forecast accordingly. For forecasting, we base it on budget and plan and actuals.

We build the forecast rule on the dimension of the Essbase.

The problem with Oracle Enterprise Performance Management Cloud is that they use Essbase, causing the volume of data to increase rapidly. My customer has been using it for five years, and the database has increased to two or three terabytes, which is too big. Oracle has a limit on the database for each customer, notifying that the maximum is only three terabytes, requiring me to back it up elsewhere. The use of Essbase results in rapid database growth, which is an issue I think Oracle needs to improve.

While the functions in Oracle Enterprise Performance Management Cloud are good, when I create formulas in the dimensions and refresh the data after making new dimensions, elements, or formulas, it takes a long time. I think this performance issue might be due to the large dataset, but since the system is on the cloud, the performance is still poor.

I have been working with Oracle Enterprise Performance Management Cloud since 2019, which is about six years.

Technical support is okay, and I find the technical support from Oracle to be good.

When I submit service requests on support.oracle.com, their response is fast; however, there are times they change shifts, resulting in having to explain the issue again to someone else. This does not happen often, and typically, when I submit a service request with severity 2 or 1, there are very good team members who help resolve issues. Oracle Enterprise Performance Management Cloud does not have many issues while Oracle EBS has a lot.

Positive

I have another person set up the initial environment, working with one of the Oracle representatives for the setup. He is a system admin, and I just define some dimensions, elements, formulas, and rules.

Regarding the pricing of Oracle Enterprise Performance Management Cloud, I find it not reasonable for Vietnam Airline because it has become too high. Over the last two years, Oracle changed their pricing policy, making it higher than in the past. For example, in the last three years, Vietnam Airline paid about 50,000 per year for 100 users, but now 50,000 per year, which is either 50 or 60, is just for 20 users.

I recommend the product for bigger companies; in Vietnam, I think it is suited for companies with revenues exceeding 100 billion US dollars per year. They can use it because they have to spend at least about 40 or 60,000 US dollars per year for the subscription, just paying for Oracle, not for the implementation service. My rating for their technical support would be about an eight.

On a scale of one to ten, I rate Oracle Enterprise Performance Management Cloud a seven out of ten.

Some of the use cases for Infor CloudSuite would be manufacturing, accounting, production, and shipping.

What I appreciate most about Infor CloudSuite is the out-of-box standard functionality; it really can function to meet the needs of any company.

Using Infor CloudSuite has helped with compliance as I have encountered many companies going the route of SOX compliance.

I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.

Understanding more about how Birst can actually be a profitable aspect of being implemented into Infor CloudSuite is important.

I have been using Infor CloudSuite for almost seven years now.

As far as pricing and licensing are concerned, more licenses are needed when companies grow with Infor CloudSuite.

On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.

Positive

Infor CloudSuite was the main go-to solution; we evaluated Oracle and other ERP systems that did not have the capabilities we were looking for.

The main differences between Oracle or SAP were regarding customization, which played a key part in our choice of Infor CloudSuite.

I have experience with Infor Syteline, which is also referred to as Infor CloudSuite Industrial.

I have not used Infor CloudSuite's advanced analytics features, but I have heard a lot about them.

The data feature for my organization is very pertinent to making sure that data is either migrated or input into the system correctly.

Using Infor CloudSuite versus any other ERP system allows the company to customize the system in regards to what they are looking for.

I rate Infor CloudSuite 8 out of 10.