Share your experience using DX NetOps

DX NetOps is used for demographic and topological views of network device monitoring. All network devices are onboarded into Spectrum, which performs monitoring, alerting, and related functions. DX NetOps provides a topological view and hierarchically displays how network devices are operating and whether they are experiencing communication issues. DX NetOps shows network device health and related information.

DX NetOps integrates with ServiceNow so any alert from Spectrum automatically transfers to ServiceNow.

End-to-end visibility through DX NetOps scans the entire customer landscape, covering devices in different clouds or on-premises setups, including Azure, AWS, public cloud, or private cloud, using SNMP traps. In some cases, TCP/IP is also used, but the majority of devices rely on SNMP traps.

Network performance is measured using DX NetOps by focusing on device health and establishing thresholds and metrics. We check for any faulty devices or devices that may be out of support or nearing warranty issues and certification problems. All these checks are essential as preparation for the Christmas peak from November 17th to January 6th, ensuring identification of particular reports related to devices that might be out of support or requiring certifications.

The most valuable feature in DX NetOps is the topological view, which is the network topological view. Additionally, DX NetOps has dashboards for each device type, with separated dashboards that contain numerous metrics. These metrics show the reports, and if any particular device is not able to get those metrics data, we check the SNMP traps, which tell us if there is any issue with the servers or devices unable to communicate through SNMP. DX NetOps checks for any issues with particular devices, and we confirm the checks. DX NetOps is fundamentally about dashboards and the network topological view.

Real-time insights through DX NetOps benefit diagnosing and resolving network issues since Spectrum has all sorts of details, but it lacks dashboards and a readable tabular format. DX NetOps integrates the Spectrum data to show topological views and dashboards. End users, such as the network team or customers, utilize DX NetOps to check for any faulty devices or communication issues, including identifying and replacing problematic devices. For example, Sainsbury's, with over 1600 stores and devices, depends on Spectrum to scan everything, including printers, handsets, and barcode readers. When anything is problematic, it identifies the issues and alerts the specific store teams for action.

DX NetOps dashboards have helped in making data-driven decisions as we used to have different dashboards based on the end users. We have Aruba devices, network switches, routers, handsets, and various printers, each represented on separate dashboards customized for different customers. All data comes from Spectrum, and DX NetOps customizes these dashboards based on user needs, allowing them to export reports or print pie charts and drill-down dashboards.

DX NetOps can be improved by expanding its integrations with different tools, as it can currently integrate with Spectrum and other Broadcom products. It would be beneficial to gain integration capabilities with tools such as New Relic or SolarWinds. Integration with DX NetOps occurs through API, which fetches metrics from those tools, and this is currently happening in our area, with DX NetOps receiving data not only from Spectrum but also from New Relic and SolarWinds.

DX NetOps could be improved by providing more communication methods beyond SNMP traps to accommodate different private clouds, especially as customers increasingly adopt vendor-specific clouds. For example, Sainsbury's uses SAP cloud, SAS, and Oracle cloud, where monitoring is not currently possible through DX NetOps and Spectrum, which are limited to certain mechanisms. Within the organization, SNMP is usable, but to display metrics from outside the organization, different communication methods such as agent-based connections, TCP/IP, or secured connections are necessary—features not currently available in DX NetOps and Spectrum.

DX Spectrum has been used for more than 10 years, while DX NetOps has been used for two to three years.

The technical support provided by Broadcom is rated highly. Creating a support case based on priority allows for immediate responses. When there is an issue, we raise a request, and they respond based on availability, with ticket priorities ranging from P1 to P4. They respond according to severity and send necessary patches when required.

Neutral

The implementation process is straightforward as we transitioned from on-premises to the cloud. Broadcom provides a complete software package, along with prerequisites for installation and post-installation guidelines, making it easy to install any monitoring tools, whether it is Spectrum, DX NetOps, UIM, Unicenter, or other Broadcom tools.

Currently, we are working with Control-M, TWS, Spectrum, and DX NetOps.

Concerning pricing, we are not aware since the customer team manages it. They have a product team with Broadcom and some kind of contract, likely bundling the various tools they have rather than paying separately for DX NetOps alone.

I use DX NetOps for large-scale network monitoring, fault detection, and performance analysis. My work involves evaluating how well it handles distributed environments, event correlation, and proactive visibility across network layers. I’ve had the opportunity to explore the full workflow—from deployment to day-to-day operational monitoring.

DX NetOps has brought a noticeable improvement to overall network visibility. Its fault isolation and event correlation help reduce the time spent diagnosing issues, and the platform’s predictive insights have allowed us to catch potential failures earlier. This has directly improved uptime and made troubleshooting far more efficient.

The most valuable aspects are its network monitoring depth and fault tolerance mechanisms. These capabilities consistently outperform other tools I’ve used, especially in complex networks. The predictive analytics are also impressive and add significant value when planning capacity or identifying risks.

I would like DX NetOps to integrate with all Broadcom products in the future to make it closer to a rating of 10. I would particularly like it to integrate with the Symantec portfolio and the Carbon Black portfolio.

I have been working with DX NetOps for the past few months.

Very stable. Over several months of use, the platform has been consistent and dependable.

Scales well across enterprise environments and handles increased load without performance drops.

Everything about DX NetOps is perfect, including the interface, technical support, and pricing.

Positive

Yes, I’ve worked with other NPMD tools in the past, but NetOps offered better accuracy and scalability.

The setup was structured and manageable, with clear steps and documentation.

Implementation was supported by a vendor team whose expertise was strong and practical.

The ROI is positive due to better uptime, faster troubleshooting, and lower operational overhead.

The pricing is fair for the level of enterprise capability it provides. Proper sizing and planning during deployment helps optimise licensing and overall cost. Anyone adopting it should account for future network growth from the start.

SolarWinds, Nagios, Dynatrace, Datadog, LogicMonitor, Paessler PRTG, Auvik, and Site24x7 were considered for comparison.

DX NetOps is a strong and mature solution. Overall, I would rate it a solid 9/10.