What is our primary use case?
It's for what it's intended for, which is Enterprise Architecture.
I've mapped our business capabilities inside of LeanIX platform. When I do that, I'm actually integrating it to see what technologies, what data objects, and what interfaces are being used to support not just the business capability but also our business processes. So that's the example.
What is most valuable?
What it does is it creates a register in the documentation of all your applications and technologies. When you align or map it to your business capabilities, this is how you identify duplication of technologies in your business and how you can potentially rationalize and standardize on them.
In conjunction with my business policies, LeanIX is quite effective because using it as a tool to determine what is an endorsed technology can prevent other technologies from being used. I would call it effective in preventing technology sprawl in my environment if it is used alongside my business policies.
It does assist in aligning IT with business goals.
What needs improvement?
From a pricing perspective, it is not a cheap tool. It is relatively expensive compared to some of its competitors.
I can't really think off the top of my head at the moment about any features that are lacking or capabilities I would to see added in the future.
For how long have I used the solution?
I've been using LeanIX probably for the last two years.
What do I think about the stability of the solution?
There are no glitches or latency issues; it works very well.
What do I think about the scalability of the solution?
It is scalable enough without any limitations for scalability.
How are customer service and support?
I have been in touch with technical support from SAP regarding LeanIX.
My experience was good, but there's room for improvement as there have been some challenges too.
The main challenge was the response time of the support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have worked with similar tools to LeanIX from other vendors.
BiZZdesign is one of the tools I worked with.
There are differences. Each of the tools has different licensing styles or structures. I picked LeanIX because it was easy to deploy without a lot of configuration work. LeanIX also natively integrates with a process mapping tool, which is important for us in mapping out our business.
How was the initial setup?
There is no installation for LeanIX. It is a cloud product.
What was our ROI?
I do see some return on investment, time saving, and money saving.
The ROI is more than 30%. The work that I do in using this tool will pay for itself.
The ROI in 12 months is not quick, but in 24 months, after deploying the tool and gathering good validated data, I'm probably looking at being able to consolidate and save my organization ongoing savings that equal how much the tool would cost on a yearly basis.
What other advice do I have?
I'm currently managing Enterprise Architecture.
Enterprise Architecture isn't just about vendors in that space. It actually covers business capabilities, business processes, data, applications, and technologies.
A lot of my work is around talking to the business and setting roadmaps, talking strategy, and being part of business initiatives. My focus is more on strategic roadmaps, and sometimes teams might come to me to ask which technology to use, or if they can use a new technology, and I would direct them on a long-term strategy.
I work with some tools from SAP and from Microsoft as well. I use Enterprise Architecture tools LeanIX and Signavio when I speak about SAP.
LeanIX helps optimize my IT portfolio and has a positive impact on technology risk management.
For support, I would give them a seven out of ten. The product itself deserves a nine out of ten.
My current email is sydney.wong@metcash.com. My title now is General Manager of Enterprise Architecture.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.