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Bratislav Petkovic - PeerSpot reviewer
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
Real User
Top 5Leaderboard
Offers useful replication tools with potential for faster support responses
Pros and Cons
  • "Hitachi TrueCopy is very effective for transferring big data from one storage to another storage."
  • "The best features of Hitachi TrueCopy include its ability to act similarly to a snapshot from any disk, from any LUN, and for fast copy data from production to test."
  • "Technical support is indeed an area for improvement; Hitachi has very good hardware and the equipment is good, but the support and management monitoring are not as robust as IMC, IBM, and HP."
  • "Technical support is indeed an area for improvement; Hitachi has very good hardware and the equipment is good, but the support and management monitoring are not as robust as IMC, IBM, and HP."

What is our primary use case?

It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to Brocade, and for network, we use Cisco switches, but for SAN, we use Brocade.

I use Hitachi TrueCopy, Shadow Image, and we use Protector for transfer from one side to another, as I use something similar to the Hitachi NAS Platform.

Hitachi TrueCopy is very effective for transferring big data from one storage to another. For transferring data on the same storage, we use Thin Image and Shadow Image, but for transferring data from one storage to another, we use Hitachi TrueCopy, and any other product should improve the availability for easy data transfers.

When we buy storage, we purchase a complete solution, and we get Hitachi TrueCopy with it, but I do not know the price only for Hitachi TrueCopy. We have a Hitachi Ops Center, and part of Ops Center is Protector, and part of Protector is Hitachi TrueCopy, but to use Hitachi TrueCopy, we must license it in the storage.

What is most valuable?

In my opinion, the best features of Hitachi TrueCopy include its ability to act similarly to a snapshot from any disk, from any LUN, and for fast data copying from production to test. We use Hitachi TrueCopy and Thin Image. Hitachi TrueCopy allows us to transfer data from one storage to another, for example, when we buy new storage, we transfer data, LUNs, and disks from one storage to another, and we also use Hitachi TrueCopy to transfer data from one site to another site.

We transfer data through iSCSI.

The Hitachi TrueCopy ability to customize replication strategies is a very useful tool for replication.

What needs improvement?

Regarding improvements, I think Hitachi TrueCopy is very effective for transferring big data from one storage to another. For transferring data on the same storage, we use Thin Image and Shadow Image, but for transferring data from one storage to another, we use Hitachi TrueCopy, and any other product should improve the availability for easy data transfers.

For how long have I used the solution?

I have worked with the Hitachi TrueCopy solution for about three years.

What do I think about the stability of the solution?

We have no problems with the stability of the solution, as it is very reliable.

What do I think about the scalability of the solution?

There are no problems with the scalability of Hitachi TrueCopy, as it works very effectively.

How are customer service and support?

I would rate technical support from Hitachi a seven. When I contact support, the answer is not very fast, and they send an email saying to call your partner, or something similar. It could be better.

Hitachi has very good hardware and equipment, but support and management monitoring are not as good as IBM or HP.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Hitachi TrueCopy is not difficult. I think it is user-friendly.

What was our ROI?

Our ROI with Hitachi TrueCopy is satisfactory, as we use it not every day, but we have continued replication from one site to another site while using Hitachi TrueCopy and other solutions for asynchronous remote replication.

What other advice do I have?

We deploy Hitachi TrueCopy on-premises, with one instance in our head office, and the second on disaster recovery, but it works for our on-premises needs. On a scale of one to ten, I rate Hitachi TrueCopy an eight.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Ayodeji  Oyewole - PeerSpot reviewer
Managing Director at Atlantic factorial
Real User
Top 5Leaderboard
Failover and failback features enhance data protection but interfaces need improvement
Pros and Cons
  • "Dell RecoverPoint offers cost savings in the long term."
  • "Dell RecoverPoint is affordable for enterprises but not for mid-size organizations due to the required network investment for bandwidth across sites."
  • "The interfaces could be improved for better ease of use. There's also room for improvement in direct compatibility with other solutions."

What is our primary use case?

I use Dell RecoverPoint as a backup and recovery device for my clients. It provides comprehensive backup and recovery solutions.

What is most valuable?

The failover and failback options are the most impactful features of Dell RecoverPoint in terms of data protection. Additionally, the ability to take point-in-time copies and the remote replication capabilities, both asynchronous and synchronous, work very well.

What needs improvement?

The interfaces could be improved for better ease of use. There's also room for improvement in direct compatibility with other solutions. The version designed for VMware, RecoverPoint for VMs, simplifies many problems in the VMware environment.

For how long have I used the solution?

I have approximately ten years of experience with Dell RecoverPoint.

What do I think about the stability of the solution?

I would rate the stability of Dell RecoverPoint a nine out of ten. It is considered to be very stable.

What do I think about the scalability of the solution?

I consider Dell RecoverPoint to be very scalable, and I would rate it an eight out of ten.

How are customer service and support?

I would rate technical support for Dell RecoverPoint as seven out of ten. It is of good quality but could be improved.

How would you rate customer service and support?

Neutral

How was the initial setup?

I found the initial setup to be pretty straightforward, but some level of training is required to use it effectively.

What was our ROI?

Dell RecoverPoint offers cost savings in the long term.

What's my experience with pricing, setup cost, and licensing?

Dell RecoverPoint is affordable for enterprises but not for mid-size organizations due to the required network investment for bandwidth across sites.

What other advice do I have?

I would rate the overall solution as a seven out of ten. I would recommend Dell RecoverPoint to other people.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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