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IanCampbell - PeerSpot reviewer
CEO at a consultancy with 1-10 employees
Real User
Top 5Leaderboard
Jan 21, 2026
Decades of use have delivered secure, customizable control for public sector operations and finance
Pros and Cons
  • "I have not found another product that even comes close to PeopleSoft."
  • "First-level support is poor, but second-level support has been fantastic."

What is our primary use case?

I work with many industries, and my most recent work was in the public sector. Currently, I am helping a public sector client manage the supply chain and operations. I deal mostly in operations, inventory, supply chain management, as well as on the finance side, including general ledger, accounts payable, and purchasing.

What is most valuable?

The customizability to exactly match the requirements of the customer is what I appreciate about PeopleSoft.

PeopleSoft is entirely flexible internally within the ecosystem and is completely customizable with delivered integrations to many other third-party products.

PeopleSoft enforces the rules, so nobody can bend the interpretation of any regulatory requirement.

I have not found another product that even comes close to PeopleSoft. PeopleSoft can secure a page, a table, a process, down to the field if required. It is fantastic at security.

What needs improvement?

More delivered artificial intelligence functionality in operations and finance would be helpful.

For how long have I used the solution?

I have worked with PeopleSoft for more than twenty years.

How are customer service and support?

First-level support is poor, but second-level support has been fantastic.

I would say their support is not only through person and email response but includes invaluable documentation. Everything in PeopleSoft is documented, and quite often, I can find my answers through the documentation. I have not found any other enterprise resource planning systems that are as well documented or as easily searchable as PeopleSoft.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I have not used JD Edwards in the last year. I am familiar with it, but not as familiar as PeopleSoft.

What's my experience with pricing, setup cost, and licensing?

The pricing is customer-specific, so I am not generally privy to what the pricing for licensing is. However, generally, I think PeopleSoft is certainly cheaper than cloud solutions.

Which other solutions did I evaluate?

I moved away from Dropbox, Dropbox Sign, and Dropbox Enterprise a while ago, so I have no idea what they are doing now. I am in the last month starting to look at Odoo, which is a financial enterprise resource planning system.

What other advice do I have?

I have just completed three assessments: one on inventory demand planning, another on using artificial intelligence to bring supplier contracts in portable document format directly into PeopleSoft.

PeopleSoft works both internally as well as with third-party products that integrate seamlessly with PeopleSoft.

PeopleSoft operates both from a need-to-know-only basis as well as being able at the same time to do group purchase and realize large quantity purchase discounts.

My clients have used marketplaces, and it is really industry-specific whether they use one or not, or if there is even one available.

I would rate this product nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Last updated: Jan 21, 2026
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BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real User
Top 5Leaderboard
Jan 10, 2026
Unified workforce data has transformed HR decisions and now streamlines our daily operations
Pros and Cons
  • "Since adopting Workday, we have reduced HR administrative processing time by 45%."
  • "Workday could improve its custom reporting for beginners."

What is our primary use case?

Our main use case for Workday is unified human capital management, which means HCM. We use it as our single source of truth for the entire employee lifecycle from recruitment and onboarding to payroll, performance tracking and success planning.

We use Workday Business Process to automate high volume tasks. For example, when a manager initiates a job change in the system, Workday automatically routes the request for the compensation approval, updates the organization chart, and triggers a notification to IT for new equipment provisioning, all without manual emails.

What is most valuable?

Workday offers great features in that it functions as a Google for HR. You can type hire employee or a worker's name, and it takes you exactly where you need to go. These kinds of things are great features of Workday, and I would say that is the best thing I feel.

Whenever we need to search for an employee, even if we don't know them exactly, we can find out who they report to, their designation, and everything we need with this search functionality. This feature gives so much help to our day-to-day work and is a very helpful utility. If we don't know a person but need to get more information, these are the publicly available details we can simply search for without much effort, and that is great.

Workday has significantly improved our data integrity by moving away from disconnected spreadsheets and legacy systems. We now have real-time visibility into our global headcount and labor costs, which allows our leadership to make faster data-driven decisions.

What needs improvement?

Workday could improve its custom reporting for beginners. While it is very powerful, creating complex reports has a steep learning curve and often requires specified training.

The only reason it is not a 10 is that the initial implementation is a massive project that requires a lot of data cleanup and preparation tasks, but once you are live, the benefits are undeniable.

For how long have I used the solution?

I have been using Workday for about four years to manage our global workforce data and streamline our financial reporting process.

What other advice do I have?

The search bar is actually one of its best hidden features. You can type the hire employee or the name of the person you need to search for, and it takes you exactly where you need to go, saving a lot of time. I did not mention it as an improvement, but many things can be introduced with this feature, so I felt it was worth mentioning.

Since adopting Workday, we have reduced HR administrative processing time by 45%. We also saw a significant drop in payroll errors due to the direct integration between time tracking and the payroll engine.

For users looking into using Workday, I advise them to focus heavily on the foundational data model during the planning phase. If you get your cost center and organization level right at the start, the reporting you get out of the system later will be much more valuable.

I would rate this product a 9 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 10, 2026
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