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I am a consultant for Oracle HCM Cloud. They usually use different modules for mostly Core HR, Payroll, and Absence Management. I utilized Oracle HCM Cloud's talent management capabilities using GenAI agents. Basically, GenAI helps me streamline recruitment and development processes as it helped me fill in the job profiles for the hiring managers. In talent management, when employees are filling in their goals, they can use GenAI, which is an AI assistant to fill their objectives. Similarly, for the line manager, they don't need to fill in the whole description. When I use the AI assistant, it gives the whole information.

I have found the Core HR, Journeys, and Payroll features of Oracle HCM Cloud to be the most valuable so far. I find Payroll valuable because it keeps evolving from how it was earlier to how it has changed now. For Core HR, all the UI has been changed from different, responsive to Redwood. With the new latest features, it's a one-page accessible application.

Oracle HCM Cloud's workforce analytics has helped me in refining my business strategies. Sometimes it's a lift and shift where we usually try to get from the demo environment and move to the client instance.

Regarding the Journeys, I have raised a couple of SRs and am working on it. There are still many bugs, and we can expect some kind of difference without seeing any errors or REST API errors.

I would the filtering system to be improved for future releases.

The Payroll module has been helping me for many years, but we're still expecting that payroll specifically can be moved to other countries in APAC and African regions. I know there's a global payroll, but that's still going to be complex, starting from each country's tax to follow, which is going to be a big challenge. The way it is now with Middle East countries, there is legislation. If it can be applied to Africa and APAC countries, that would be great.

The mobile-friendly interface of Oracle HCM Cloud supports employee experience and collaboration, but there are some lags; sometimes it works, sometimes it doesn't work. This might be happening because some patch is missed or sometimes there is functionality not released to the mobile app.

The mobile app needs improvement in future releases because nowadays we ask every client to start using mobile apps since that is what we have been proposing, giving them functionality that they can use rather than getting into a laptop or desktop.

The OTL (Oracle Time and Labor) side of Oracle HCM Cloud has many issues. OTL is not up to the mark as per the client requirement, especially for healthcare industries. They have different shifts, and their rules are very complex when it comes to OTL. Sometimes we feel OTL is not up to the mark to handle those difficult scenarios.

It has been seven to eight years using Oracle HCM Cloud.

In the last couple of upgrades, there were many issues in Oracle HCM Cloud. Some features were not working. We have raised SR to Oracle, and they said it is a patch issue, upgrade issue. The client has to wait until the next version is upgraded for the issue to be solved. For example, they were not able to view attachments; whenever they clicked, it wouldn't open and remained blank.

Based on my experience with the support, I would rate the technical support as really not up to the mark. We have been raising SRs, and I don't see any proper response from them. They are simply asking for some reports or logs, which I don't think are relevant.

I have been facing an issue with Journeys, and I had raised a couple of SRs, but unfortunately, there has been no solution until now. I have to wait for Oracle to fix that issue, and until they come on OWC, I don't think I will be able to fix that issue.

I would rate the overall technical team of Oracle HCM Cloud as five to six out of ten.

Neutral

Whenever I try to access the system, we experience errors. I utilized Oracle HCM Cloud's talent management capabilities using GenAI agents. I have never used the compliance features of Oracle HCM Cloud so far, so I need to check that. I rate Oracle HCM Cloud a seven out of ten.

Our main use case for Gusto is for payroll, and we pay our US employees through it.

Gusto helps with our payroll process because we use it for tax filings and benefits.

Our main use case for Gusto is for payroll, and we pay our US employees through it.

Gusto helps with our payroll process because we use it for tax filings and benefits.

I wish Gusto's customer support was better for improvements.

My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past.

I have been using Gusto for 10 years.

My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past.

The customer support for Gusto is okay.

I would rate the customer support on a scale of 1 to 10 as eight.

Positive

I have not seen a return on investment with Gusto.

My experience with pricing, setup cost, and licensing for Gusto is straightforward, as it's published on their website.

I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month.

I would say Gusto is a really good payroll solution for small businesses.

Running payroll with Gusto costs half the price and saves us 5 to 10 hours a month.

My company does not have a business relationship with this vendor other than being a customer.

I was not offered a gift card or incentive for this review.

I rated Gusto 9 out of 10 because of some customer support issues that kept it from being a 10.