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With SAP HCM, I can handle HR administration and management tasks for both employees and HR. Additionally, SAP offers a specific module for human resource planning and management.

The valuable features of SAP HCM include managing employee data from hiring to retirement. It handles settings for new hires and stores employee information. 

HCM could improve compatibility, making it more accessible via web applications and graphical interfaces. Additionally, pricing could be more competitive compared to SuccessFactors.

I have been using SAP HCM for a couple of years.

The number of end users of HCM varies based on the size of the company. Companies with thousands of employees, like some big names, use HCM. Over the past few years, there has been a trend of companies transitioning from the SCM module to also using the HCM module.

SAP support for answering questions is generally fast, knowledgeable, and customer-friendly. They cover all modules and aspects of businesses, providing end-to-end solutions and addressing basic organizational needs effectively. I would rate the support as an eight out of ten.

Positive

Licensing with SAP involves negotiation to determine costs and benefits. Return on investment depends on how effectively the company negotiates with SAP for reasonable pricing.

People often face challenges when starting with SAP due to a lack of understanding of how it works. However, with time, they realize its benefits and find it to be a good fit for their business needs.

SAP supports organizations in complying with global chart regulations, but some users find their support lacking in reliability. When encountering issues, users may experience delays and difficulty finding solutions through the SAP support portal.

SAP HCM brings value through new innovations like SuccessFactors. Consultants emphasize transitioning from on-premises to cloud-based applications.

Overall, I would rate SAP HCM as an eight out of ten.

We've done some customizations on top of it, but it really focuses on leader management at the executive level – things like succession planning and leader development.

We haven't used it from a talent acquisition standpoint. It's really just been for talent management.  We primarily use their succession planning features. The AI component recommends potential successors for roles we're trying to fill or plan for.

We're just launching it. We have two clients using it. Our company, Heidrick & Struggles, partners with Eightfold.ai, and we use a lot of our own IP, such as digital spend, capabilities, competencies, and culture assessment information. A lot of what we do is gather that assessment data and make recommendations based on that, in addition to Eightfold.ai's insights. It's a combination of the two that really helps us accurately identify the best fit for executive leadership roles. 

It's purely data-driven, so we try to take human bias out of the process. That's really the sweet spot for this solution – the partnership between Heidrick's components and Eightfold's components. 

The AI recommends potential leaders, so you don't have to do a ton of thinking. You still want some human interaction, but from a pure recommendation standpoint, it reduces the bias you'd get if you did not use data points for these decisions.

I really like the AI piece. It helps you find the right folks for your succession plan. I think that's where Eightfold.ai has an edge over other competitors.

From my perspective, I think the usability could use some attention. Eightfold.ai offers modules for talent acquisition, talent management, and other areas like projects. They try to use a common UI for all of them, but it really needs to be more persona-based. That's the thing that I struggle with the most.

We've been using it for about two years.

Stability is fantastic. In the two years we've used it, I've only experienced one outage.

I would rate the stability a ten out of ten.

I would rate the scalability a five out of ten, one being easy to scale and ten being difficult to scale. There are a lot of manual components at this point. Since you have to ingest a large amount of leader data, that process is currently very manual with file feeds.

The customer service and support are horrible. They could improve in terms of friendliness and responsiveness. 

Negative

This was a solution we sought to build. We did research to determine the best partner, and through that process, we selected Eightfold.ai. So we didn't have a pre-existing solution in this area.

The initial setup is very complex. I would rate my experience with the initial setup a three out of ten, with one being highly complex and ten being easy to set up. 

The deployment took about seven or eight months. 

We use Amazon Web Services and Azure DevOps for deployment, so there's a lot of technical folks involved. So, there were probably ten people total involved in the deployment.

Maintenance is mainly required for onboarding new users and handling feature progression. As Eightfold.ai releases new features, our DevOps team and our managed services teams work with clients to implement them. 

Eightfold.ai hosts their side of things, so we don't have to worry about that piece. However, there's some additional complexity for us because we also integrate other applications within the Heidrick suite.

But just focusing on the Eightfold.ai perspective, there's not a lot of maintenance other than managing feature releases and moving those through our staging, UAT, and then enterprise environments.

Eightfold.ai contributed to reducing the hiring costs or improving employee retention for our clients. 

It helps reduce that cost from both an overhead and employee headcount perspective. For the client, it reduces overhead costs because they're not managing spreadsheets. The system takes care of all that.

The pricing is expensive. I would rate the pricing a seven out of ten, with one being cheap and ten being expensive. 

I would recommend it to others. The AI piece is really what drove our decision to select Eightfold.ai. It truly fulfills the need when combined with our own intellectual property and the data points we gather. From that perspective, it serves the purpose well.

Eightfold.ai's data is robust, and as time goes on, the system learns and improves our recommendations. So, it's more about the learning aspect and being able to accurately pinpoint leaders with the right skill sets.

Overall, I would rate the solution a seven out of ten.