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I worked for a healthcare organization and a university. Most organizations use UKG to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG includes exception handling and integrates with time and labor systems, ultimately linking to payroll. I integrated UKG with PeopleSoft to capture and process employee timesheet data for payroll.

The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

UKG needs more publicity. It is a productive ERP application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.

I used UKG for about two years.

Deployment time depends on organizational strength. For 1,000 employees, it takes around one week assuming the person deploying has expert knowledge.

UKG is a stable solution.

UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.

Less technical support is required. One developer and one functional person can efficiently manage the implementation for a large organization.

Positive

The setup isn't completely easy, but it's feasible to learn with time. It's not difficult to acquire the knowledge required for deploying UKG. On a scale from one to ten, the setup rates an eight.

Technical support is manageable with fewer resources compared to other ERPs. Two people can be sufficient for implementation in large organizations.

Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.

Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would rate UKG nine out of ten.

Public Cloud

Other

I worked with UKG globally, assisting with its implementation in 59 countries. In my company, we use it for the timekeeping aspect offered, payroll purposes, and other stuff like that. It is used for the payroll policies and stuff in the background and has to be configured and integrated correctly into whatever system we use. We use UKG in conjunction with Workday.

Regarding UKG Pro, because of the mobile app that the tool has installed, it is actually a better timekeeping system for tracking fraud. Ever since our company implemented UKG in a few of the countries we operate in, like the UK and Australia, we have detected way more fraud now than we could on previous systems we used to use with UKG. People talking incorrectly and managers manipulating the actual time card on the systems are tracked much more easily, especially with the reporting part offered by the product. In our company, we not only configure the system in the back end, but we also work with regard to detecting fraud and theft. Personally, I think the aforementioned areas are my favorite features because even though it is not as user-friendly as SAP from an HR point of view, it detects fraud much quicker.

Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users.

The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees.

If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool.

There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.

I have been using UKG for two years. My company has a partnership with UKG.

I am a bit fussy, especially since I work as a back-end user, so I am not a normal user. Stability-wise, I rate the solution to be at a mediocre level.

I had a case where I was trying to explain something to my colleague, and I had a case due to somebody with the state. I was trying to explain something to my colleague. Our company had an overall system that was over and above UKG regarding the point system and the state because the states work with the point system. If someone gets a set number of points, followed by a written warning and whatever, but some have managed to override the system, and if you can do that, then I would say it is not something that was meant to happen when using the product since there are glitches in the security.

I am going to sound biased when talking about UKG. I love UKG, and I love the team that I work with when it comes to UKG.

At every site, we have approximately ten users. I have 65 sites currently. The white-collared people in my company use the tool. I believe over 1,000 people use the tool in my company.

The solution's technical support is amazing and simply the best. I cannot find flaws in the actual people working at UKG. UKG offers the best support among all the systems I have worked with, including SAP, Workday, and Cisco. I rate the technical support a ten out of ten.

Positive

I have worked with SAP, and based on my experience with training and working with people, SAP is a bit more user-friendly for end users.

The product's initial setup phase, implementation, and deployment are also simple and straightforward. In certain countries, people aren't open to change, which is why we have so many issues with front-end users. In general, the tool is pretty simple.

Honestly speaking, I did not even look at the documents associated with the pricing part of the product. I had everything ready, and then I got it checked. Personally, I know that the product is pretty affordable for my organization. The product's affordability was why my company started to use UKG and roll it out globally. My company is currently rolling out the product in France. I know it was reasonable because when we were doing budgets and stuff like that, I saw that it was pretty affordable.

I have experience with SAP. I know all the SAP modules and stuff like that. I used to configure SAP. I also have experience with Workday, which was used for certain countries. We had a workday system that was flown to ADP, the payroll system.

At the top of UKG is a help button or tool button or whatever you want to call it. If you type in how to run a report or just type in the word report, it will pick up the keywords and give you a user guide. With some people, you literally have to spell it out, like, click this or click that, and UKG doesn't do that for you. It will just tell you to click on a particular icon, but it doesn't show you how to do it easily. For me, the tool is fine, but I am talking about the product at the site level. The tool is perfect for an administrator or someone who is building the system in the background. It is something that can be described as an area that is beyond easy for us to handle. Still, considering my statements mentioned above, I would say that I am referring to people who are actually using it on the floor, specifically the front-end users. The tool is perfect for me, and it is super user-friendly. For a back-end user, the tool is beyond user-friendly. It is just the front-end users who have issues with the tool. I have been getting quite a few internal complaints from literally all of the front-end users of the tool who complain that it is an old system.

I would definitely recommend UKG to others, especially if I leave the glitches aside because the product is working in such areas. My company is also aware that UKG is working on UKG Pro. Coming off from UKG Dimensions and moving to UKG Pro is different since there is more security that UKG is working on right now. The good thing about UKG's team is that when we find something is wrong, we have UKG's community where we can chat with other people. It is like a chat platform where we can chat with each other and inform them whatever we want. My company can inform others what we had picked up as a back-end user and what the glitches are in the tool. UKG is one of the few systems that is coming up in the world, open to change and improvements, whereas the other systems I have worked on are setting their ways, and if someone wants to have the system or someone wants to manipulate it, people find a way because, I mean, if you look at the global banking apps and stuff over what is happening around the world with people getting hacked. I got hacked yesterday in my banking app, so it is like a nightmare. UKG, for me personally, has glitches, but for a back-end user, it is a good system. If UKG was for a front-end user, I would say that our company's people on the floor who are front-end users don't utilize it that much, and it may be because they are not open to change. UKG's support team is amazing, and the working relationship you can have with them is such that you will feel they are a part of your company.

I recommend the tool to others.

As the tool has a lot of room for improvement, and UKG needs the security part to be updated, I rate the overall product a seven out of ten.