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Paycom supports our hiring, recruiting, payroll, time and attendance, benefit administration, EDI, and talent management functions including reviews. I also use Paycom for reporting and security, ensuring that whoever is signed up for things can only see what they are allowed to see, including taxes, I-9s, and background screens.

I saw the benefits of Paycom after everything was implemented. About seven months post-implementation, there was a significant improvement, and we are continuously enhancing and asking for features to be added to the roadmap.

What I appreciate most about Paycom is that it is all integrated into one system, so I do not have to go to an ATS to find applicants or have different performance management software. I can have time and attendance and payroll in the same platform, which I value because it is not clunky and all works together very seamlessly.

I am using the workflow automation feature of Paycom. The workflow automation works very well for us, and we have set up processes so that there are no blind spots, ensuring the CFO's approval on positions, which is beneficial as we do not miss anything.

What I dislike about Paycom is that they charge for everything, which is frustrating because they recently added succession planning as an add-on that is not free. As they keep adding features, they want me to pay for them, making an already expensive system even more costly for the small components.

I have been using Paycom for six years.

I have not experienced any lagging or downtime with Paycom.

I believe Paycom is highly scalable. We can scale this system to accommodate probably a thousand or 1,500 people, while we are currently only 200.

I contact technical support all the time when needed.

The speed and quality of the support depend on my account manager. My current account manager is fantastic and knows how to fix problems, while past account managers were not as knowledgeable, making it feel like I was training them.

Overall for support, I rate Paycom an eight and a half or a nine, which is way better than my previous experience, thanks to my new account manager. While I wish the app could offer halves for the review, I would choose to give Paycom a nine based on my account manager's great support.

I have used ADP in the past as an alternative to Paycom.

The initial deployment of Paycom was user-friendly, and I had an implementation specialist who helped me through all the components, which I still remember from when we implemented in 2019. It took several months to get all components set up, starting with time and attendance and payroll, then going through training before tackling talent acquisition and management later on.

When comparing alternatives, I definitely prefer Paycom.

In terms of how Paycom's dedicated service model differs from my previous HCM provider, there does not seem to be much difference. I had an account manager with ADP, and I have one with Paycom, but I find Paycom's system easier to navigate and more user-friendly.

Maintenance on my end is not required for Paycom, as everything is taken care of automatically by their team.

Overall, I would give Paycom a seven out of ten.

I use Paycom for payroll processing, managing time and attendance, PTO, and deductions. Reporting skills are the most important part here because Paycom provides a customizable reporting theme, which is beneficial.

However, there is one thing I wanted to point out that Paycom is not performing well in currently. After the recent update, Paycom changed the interface but it is not very well supported. There are a lot of bugs, and the screen fluctuates sometimes and gets frozen. It is quite frustrating sometimes.

Overall, I would rate Paycom four out of five.

I would go with reporting. It is much better than other companies. Right now I am using PrismHR and I have used ADP and UKG, but Paycom is really very easy to use for reporting purposes.

The only dislike is that when they changed their interface and gave the update, it is not performing well. Whenever we try to use it on the web, it fluctuates a lot. The reload time for a screen is huge. Why would we spend more than 30 seconds to get it reloaded? It keeps circling over and over, and it is quite frustrating. That is the only lag I found recently when I used Paycom. Apart from this, I did not notice anything.

I have not used Paycom for the last six to seven months, but I continuously used it for 3.5 years regularly.

I do not think instability is a concern because the market has many competitors. If any software comes up that offers more efficient pricing and a very good interface, it could be competitive. However, right now I do not think ADP or Paycom are replaceable with other software that I have used. I would say they are still secure and have a good future.

I am not sure about scalability. I am uncertain how I can scale it up.

We contact Paycom frequently for assistance. We are in the Amazon environment and really need assistance when we are stuck. We need to get issues resolved as soon as possible. It is a day-to-day task, and I have been connecting with Paycom and ADP directly to get assistance because we are not aware of all the fields and how to use them. We can only use the features that are regularly working in our system, but we are not aware of all features. It is a vast process, so I do not think a specific person can be aware of all features. I wanted to rate customer service an 8 out of 10.

The first thing is that it depends on the clients. If we are onboarding a new client, we develop, install Paycom, and set it up. For previous clients that are already in the system, we have automatic login so we do not have to perform all kinds of setup and account fixing.

I am not aware of the pricing that Paycom charges to employers. I am aware of ADP and Prism that I am using currently, but I am not aware of Paycom's pricing.

I compare Paycom with Prism and UKG. The comparison is a bit tough, but I prefer Paycom first.

ADP is more efficient and good apart from services because ADP has more than 18 to 20 years of experience and they have a lot of features in their software. I would go for ADP then Paycom, then Prism.

I have been using Paycom for 4.5 years. My overall rating is an 8 because the number 8 suits my experience. Numbers nine and ten might be reserved for other software providers. Paycom is also a good service provider, but there are other vendors as well. ADP has good support and quick 24-hour support, but Paycom does not have 24-hour quick support. They have only standard hours, and after that, they log off. They need to turn it up 24/7 because sometimes people process their payroll overnight and do not get any assistance from the team. We have to wait until the next morning to connect to the support team if we face any error in payroll or something. That might be something they can change to 24/7. They do not need all people available; they could just put two to three people on standby to give a heads up on how many employers are contacting them.