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I use Paycom for payroll processing, managing time and attendance, PTO, and deductions. Reporting skills are the most important part here because Paycom provides a customizable reporting theme, which is beneficial.

However, there is one thing I wanted to point out that Paycom is not performing well in currently. After the recent update, Paycom changed the interface but it is not very well supported. There are a lot of bugs, and the screen fluctuates sometimes and gets frozen. It is quite frustrating sometimes.

Overall, I would rate Paycom four out of five.

I would go with reporting. It is much better than other companies. Right now I am using PrismHR and I have used ADP and UKG, but Paycom is really very easy to use for reporting purposes.

The only dislike is that when they changed their interface and gave the update, it is not performing well. Whenever we try to use it on the web, it fluctuates a lot. The reload time for a screen is huge. Why would we spend more than 30 seconds to get it reloaded? It keeps circling over and over, and it is quite frustrating. That is the only lag I found recently when I used Paycom. Apart from this, I did not notice anything.

I have not used Paycom for the last six to seven months, but I continuously used it for 3.5 years regularly.

I do not think instability is a concern because the market has many competitors. If any software comes up that offers more efficient pricing and a very good interface, it could be competitive. However, right now I do not think ADP or Paycom are replaceable with other software that I have used. I would say they are still secure and have a good future.

I am not sure about scalability. I am uncertain how I can scale it up.

We contact Paycom frequently for assistance. We are in the Amazon environment and really need assistance when we are stuck. We need to get issues resolved as soon as possible. It is a day-to-day task, and I have been connecting with Paycom and ADP directly to get assistance because we are not aware of all the fields and how to use them. We can only use the features that are regularly working in our system, but we are not aware of all features. It is a vast process, so I do not think a specific person can be aware of all features. I wanted to rate customer service an 8 out of 10.

The first thing is that it depends on the clients. If we are onboarding a new client, we develop, install Paycom, and set it up. For previous clients that are already in the system, we have automatic login so we do not have to perform all kinds of setup and account fixing.

I am not aware of the pricing that Paycom charges to employers. I am aware of ADP and Prism that I am using currently, but I am not aware of Paycom's pricing.

I compare Paycom with Prism and UKG. The comparison is a bit tough, but I prefer Paycom first.

ADP is more efficient and good apart from services because ADP has more than 18 to 20 years of experience and they have a lot of features in their software. I would go for ADP then Paycom, then Prism.

I have been using Paycom for 4.5 years. My overall rating is an 8 because the number 8 suits my experience. Numbers nine and ten might be reserved for other software providers. Paycom is also a good service provider, but there are other vendors as well. ADP has good support and quick 24-hour support, but Paycom does not have 24-hour quick support. They have only standard hours, and after that, they log off. They need to turn it up 24/7 because sometimes people process their payroll overnight and do not get any assistance from the team. We have to wait until the next morning to connect to the support team if we face any error in payroll or something. That might be something they can change to 24/7. They do not need all people available; they could just put two to three people on standby to give a heads up on how many employers are contacting them.

My main use case for Paycom is that I use it every day. Since I'm in Human Resources, I'm constantly making employee changes, running reports, and changing security profiles. For example, I handle all of the changes that come through for employees such as promotions, pay increases, schedule changes, and department changes. When I receive those notifications that an employee has had one of those changes, I go into Paycom and make all the necessary updates.

Paycom has impacted our organization positively because, years ago before Paycom, we did not have as many employees, and Paycom has allowed us to scale and add hundreds of employees. It has been beneficial to see the growth.

Paycom helped me scale by providing a batch editing function that is helpful with the number of employees we have. We are able to make edits quickly to a large number of employees. I also appreciate the way that the security profiles are created for managers to be able to see employees' data and time cards. This has had a positive impact as we scale.

Paycom made a significant difference in my workflow. When I first joined the Human Resources team, they were manually entering every single payroll number for a certain business line of ours. They were manually entering the gross amount that the employee was supposed to receive. When I joined the Human Resources team, I met with our Paycom representative and asked how we could automate the process. They guided me through how to do that, and now I am able to complete payroll in about thirty to forty minutes for approximately three hundred fifty employees.

Automating that payroll process greatly impacted my stress levels. Payroll previously was taking several hours, and there was much room for mistakes. Now it takes me thirty to forty minutes, and I have never made a mistake. It is always one hundred percent accurate due to Paycom's ability to match with the employee code and match the amounts that the employee is getting paid with the employee code.

The best features Paycom offers, in my experience, are that I think it is an easy platform for the most part for our employees to use. I appreciate the interface and how the customer service is generally good.

The interface stands out for me, especially because customer service is always helpful to me, particularly our Paycom representative. She is always available by email. Whenever I email with a question, which is typically every week, she gets back to me within a couple hours, and she always offers to jump on a call if needed.

I find the process of making those updates in Paycom to be straightforward. However, I wish I could forward date certain things. For example, if an employee is changing accrual profiles, there is not an option to make the change a future date. So I have to set a manual calendar reminder on my calendar to go back into Paycom and make that change on the proper effective date. I believe there is an option to pay more for a service that offers that in Paycom, but I think it should be included in the base level.

I think that there are some limitations to Paycom, including being able to date certain things in the future, such as accrual profiles or if someone's department is not changing for another week or two. I think Paycom does offer features that cost more to add those capabilities, but I think that is a limitation. That should be something that Paycom offers to any company and any package. I think the reporting function is limited. I do not use reporting extensively, but I know my team has mentioned reporting is limited, especially when it comes to financial reports or general ledger broken down into certain details.

I have been using Paycom for five and a half years.

Paycom is stable in my experience.

I think Paycom's scalability is good. I think there are some more complex employee tracking metrics and features that could be useful as we scale, such as if an employee has an incident that we need to file or different workflows where managers could request employee changes, and then it comes to us in Human Resources to make those changes. I think that is an area for improvement, but overall it has been fine with scalability so far.

The customer support is great. Our specific Paycom representative is always very responsive.

I know that we did use a different solution before Paycom. However, I was not at the company at that time, so I am not sure which platform we transferred from.

I honestly do not know if I have seen a return on investment with Paycom since I am not involved with the financial piece and the cost of Paycom compared to the cost we have spent on other company functions.

I am not involved in the pricing, setup cost, and licensing process for Paycom.

My company evaluated other options before choosing Paycom, but I do not know which ones. That was before my time, but I know that they would have explored other options.

I would advise others looking into using Paycom to meet with your Paycom representative to discuss exactly what functionality you will probably need for your company, and Paycom should be able to help guide you on the best way to do it from the beginning instead of having to clean things up later and doing it wrong initially. I rate Paycom a seven out of ten.