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My main use case for Paycom is that I use it every day. Since I'm in Human Resources, I'm constantly making employee changes, running reports, and changing security profiles. For example, I handle all of the changes that come through for employees such as promotions, pay increases, schedule changes, and department changes. When I receive those notifications that an employee has had one of those changes, I go into Paycom and make all the necessary updates.

Paycom has impacted our organization positively because, years ago before Paycom, we did not have as many employees, and Paycom has allowed us to scale and add hundreds of employees. It has been beneficial to see the growth.

Paycom helped me scale by providing a batch editing function that is helpful with the number of employees we have. We are able to make edits quickly to a large number of employees. I also appreciate the way that the security profiles are created for managers to be able to see employees' data and time cards. This has had a positive impact as we scale.

Paycom made a significant difference in my workflow. When I first joined the Human Resources team, they were manually entering every single payroll number for a certain business line of ours. They were manually entering the gross amount that the employee was supposed to receive. When I joined the Human Resources team, I met with our Paycom representative and asked how we could automate the process. They guided me through how to do that, and now I am able to complete payroll in about thirty to forty minutes for approximately three hundred fifty employees.

Automating that payroll process greatly impacted my stress levels. Payroll previously was taking several hours, and there was much room for mistakes. Now it takes me thirty to forty minutes, and I have never made a mistake. It is always one hundred percent accurate due to Paycom's ability to match with the employee code and match the amounts that the employee is getting paid with the employee code.

The best features Paycom offers, in my experience, are that I think it is an easy platform for the most part for our employees to use. I appreciate the interface and how the customer service is generally good.

The interface stands out for me, especially because customer service is always helpful to me, particularly our Paycom representative. She is always available by email. Whenever I email with a question, which is typically every week, she gets back to me within a couple hours, and she always offers to jump on a call if needed.

I find the process of making those updates in Paycom to be straightforward. However, I wish I could forward date certain things. For example, if an employee is changing accrual profiles, there is not an option to make the change a future date. So I have to set a manual calendar reminder on my calendar to go back into Paycom and make that change on the proper effective date. I believe there is an option to pay more for a service that offers that in Paycom, but I think it should be included in the base level.

I think that there are some limitations to Paycom, including being able to date certain things in the future, such as accrual profiles or if someone's department is not changing for another week or two. I think Paycom does offer features that cost more to add those capabilities, but I think that is a limitation. That should be something that Paycom offers to any company and any package. I think the reporting function is limited. I do not use reporting extensively, but I know my team has mentioned reporting is limited, especially when it comes to financial reports or general ledger broken down into certain details.

I have been using Paycom for five and a half years.

Paycom is stable in my experience.

I think Paycom's scalability is good. I think there are some more complex employee tracking metrics and features that could be useful as we scale, such as if an employee has an incident that we need to file or different workflows where managers could request employee changes, and then it comes to us in Human Resources to make those changes. I think that is an area for improvement, but overall it has been fine with scalability so far.

The customer support is great. Our specific Paycom representative is always very responsive.

I know that we did use a different solution before Paycom. However, I was not at the company at that time, so I am not sure which platform we transferred from.

I honestly do not know if I have seen a return on investment with Paycom since I am not involved with the financial piece and the cost of Paycom compared to the cost we have spent on other company functions.

I am not involved in the pricing, setup cost, and licensing process for Paycom.

My company evaluated other options before choosing Paycom, but I do not know which ones. That was before my time, but I know that they would have explored other options.

I would advise others looking into using Paycom to meet with your Paycom representative to discuss exactly what functionality you will probably need for your company, and Paycom should be able to help guide you on the best way to do it from the beginning instead of having to clean things up later and doing it wrong initially. I rate Paycom a seven out of ten.

My main use case for Paycom is primarily for its payroll function for our employees, which were around 150 employees, so a mid-sized company across several different states. I also used it in my first few months when I worked for Munc Wilson Mandala, which is a mid-sized law firm based in the DFW area, also for its payroll functionality and administering payroll on a biweekly basis.

Definitely in the day-to-day, administering payroll on an every other week basis and submitting those for processing is a task I handle with Paycom. On a daily basis, I go in and add new employees, delete employees as they depart from the company, and then make sure that all their details are correct as far as their benefits being inputted and being deducted from their check and making sure that all their year-to-date amounts are correct. On an annual basis, usually both of those companies submit bonuses, so getting those bonuses submitted in a timely fashion and then making any adjustments or corrections as needed is also part of my tasks.

Paycom has positively impacted my organization in both organizations that I used it, as it made payroll really easy to submit on a timely basis. We knew what our deadlines were and how to go in and make any changes as necessary.

Payroll processing is super fast, and we are able to get previews for internal approvals in a very timely manner and then make any corrections if we found any mistakes that were made.

It is a lot easier than manually inputting payroll, so in that way it made it easier and faster.

In my opinion, the best features of Paycom are that it is a super easy platform to use. I would say it is very user-friendly and very intuitive. I would say it does not take much onboarding time to get people administering payroll up to speed on how it works and its functionality, so that would be a plus.

When I say it is user-friendly and intuitive, the interface itself is very intuitive as far as a brand new user could log in and with a few clicks figure out where things live and how to make changes really easily.

The most frustrating thing about Paycom is not the interface or the program itself. The fact of the matter is, when there are errors, Paycom is only as good as the rep that is assigned to your account, and getting things done on the back end or having consistent experience with those reps is very hit or miss. When I first got introduced to Paycom at Diamond A Ford, I had a really good rep, so every time I had a problem or an issue arise, it seemed like I was able to get that fixed super rapidly. But then as the reps get promoted and you get a new rep, the user experience goes to garbage on the back end because they either are not familiar with the platform yet or just are not as good or as invested. The experience for me as a consumer and user really depended on what level of rep I got and who I was assigned at any given time, and I felt the pain when it changed a lot.

I wish Paycom would spend more time training their new reps and not handing off what I would consider a legacy client to someone that is brand new.

I used Paycom when I worked for Diamond A Ford Corporation, and I was in that role for eight years in total and used the software the entire time.

I experienced stability issues with Paycom.

I think Paycom is scalable alongside any company technically. I would say it is most appropriately for a mid-sized company.

Customer support depends entirely upon who is your assigned account rep. I have had really great experience and I have had really terrible experience. It just depends on the person, and they are not all created equal.

Paycom was the original platform with both companies I used it at.

We were running payroll with only two employees, one primary and one backup, and did not need any extra bodies, so I would say we saved money there.

I would say pricing is super reasonable and comparable to other platforms such as Paychex that I would consider in the same space. I did not find it to be very expensive overall, and the fees seemed reasonable.

I did not consider alternate solutions.

Paycom is a good platform and it is simple and easy to use, but I would advise that you should really fight for a quality rep and if you are not satisfied with your rep, you should threaten to move to a different platform in order to get a better one. There were no AI capabilities when I used Paycom in the past, so that does not apply to me. I did not use any AI features within Paycom. I would rate Paycom a seven on a scale of one to ten. The platform itself is a nine or a ten, but the fact that your rep can really damage your experience when there are things that need to be handled in a timely manner brings that down three points.