My main use case for Paycom includes recruiting, HRIS, and payroll. I handle their ATS system and then ensure that people's information is correct on Paycom's HRIS system when they onboard. We perform offboarding, which is important for payroll.
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My main use case for Paycom includes recruiting, HRIS, and payroll. I handle their ATS system and then ensure that people's information is correct on Paycom's HRIS system when they onboard. We perform offboarding, which is important for payroll.
I cannot think of any positive impacts Paycom has had on my organization.
In my opinion, the best features Paycom offers are not great, as I did not really enjoy using Paycom; I found it to be overly clunky. There are many features and many buttons. It helps to know what to add first before adding it, but then I have to figure it out later. Paycom does not have state regulations available, so I will have to do those considerations if I were to use it. Paycom does not really have compliance features, but I did appreciate their representatives.
I notice no specific outcomes or metrics, but their timecard system could improve. The timecard system should not cost additional money if we are already on the system.
I have used Paycom for six to seven months.
In my experience, Paycom is stable.
In my opinion, Paycom's scalability is not good because you have to do everything one at a time.
The customer support is somewhat slow.
I did not use a different solution before Paycom at this location, but at another place I was using ADP.
My organization did not evaluate other options before choosing Paycom.
Paycom's security is good; however, governance could use improvement and better explanations, especially regarding state tax and onboarding people for their payroll in state. I did not use Paycom's AI capabilities. I have no idea how Paycom is deployed in my organization. I think Paycom is good for at most 50 people, but after 50 people it is probably better to go with an HRIS system that is more customizable, rather than one where you have to click on each button each time. It takes a lot of time because one listing connects with the other listing when it comes to the recruiting ATS or when you are building out the HR onboarding and offboarding process. I would rate Paycom overall as a six out of ten because it gets the job done.
As part of the payroll team, we use Paycom for approving punches, reviewing timecards, and checking reports. We review punches that employees request and verify them through another portal before approving them. If any driver has missing punches, we reach out to them and check the compliance part because we work for Amazon as well, so we verify compliance requirements. We also check driver access. If we have any questions, we reach out to our Paycom specialist.
Paycom is very useful for the compliance part. Paycom has reports that measure compliance in real time, which is valuable for compliance purposes. Paycom provides compliance reports that are very easy to understand. We do not have to work manually when using Paycom for the compliance part, and we do not have to calculate anything manually. Automatic reports are available to check.
The best feature of Paycom is that punches are clearly visible in the timecard in sequence. This is a very useful feature. In comparison to other dashboards we use, there is no particular sequence that another dashboard provides. We are not able to see punches in the timecard in other dashboards, but in Paycom, we are able to check if a driver is requesting a day in, day out, or lunch punches. This is very useful.
Another feature I would like to appreciate is Paycom's specialist team. The specialists that Paycom provides are very talented and have extensive knowledge in all the areas they work. They are very polite and easy to communicate with.
The security features are perfect. No one is able to use Paycom without proper credentials, and if someone enters the wrong password more than two or three times, the account will be locked. The governance and security features position Paycom at a very high standard.
Regarding improvements, I am very happy to share how Paycom can be improved. The Direct Data Exchange is one of the most useful features and clearly shows how many edits we have made by the employer. Paycom should create a report that shows the percentage of edits that we use.
Another improvement I have noticed is that Paycom works on Central time. Whenever we make edits, and we are working in EST time, the edits are reflected after one hour. When we make an edit just one minute before, we have to wait one hour to check the edits when they are reflected in Direct Data Exchange.
The basic improvements needed are in the Direct Data Exchange feature and the update feature as well. If Paycom works on those parts, it would be beneficial. Additionally, Paycom is getting slower day by day, and the timecard search feature is not working well. It works very slowly and consumes our time. This is a main reason why every company is not using Paycom. If we can improve the timecard search part, that should be done.
I am aware that Paycom has provided an AI feature, but I do not think we are using that feature because it can be improved. If the feature included functionality where I can request a report that contains specific fields through the AI feature, that would be more helpful.
If I notice any other improvements, I will surely update that to you when we visit again.
I have been using Paycom for more than two and a half years since the start of my career.
There are stability issues that we experience.
There are scalability issues that we experience.
Customer support is rated ten out of ten. However, there is one more improvement that is needed because Paycom works Monday to Friday. Whenever we have any issues on Saturday or Sunday, we have to wait until Monday to get Paycom team available.
Since I am a payroll analyst, I work on both dashboards, which are ADP and Paycom. Both are good at their respective stages.
I do not think that this solution saved money because Paycom charges a huge amount when we add punches for any driver.
The pricing and costing part is handled by my owner. I am not aware about the pricing and costing details.
I use Paycom and ADP simultaneously. Both are good at this stage.
I would give a rating of four out of five due to the few improvements that are needed in the Direct Data Exchange part and the update part. If I had to give a rating out of ten, I would give eight. Paycom appears to be a public cloud deployment because our manager uses Paycom and our drivers use Paycom, so I think it is a public network. I cannot advise anyone to use Paycom as a blanket recommendation, but I am very satisfied with the features that I use. The overall review rating for this solution is eight out of ten.
