I use Workday for HR, specifically in human resources. We are using Workday starting from the recruitment module, time tracking, leaves, time-offs, and performance management. We also use it for probation evaluations. I create different processes with specific workflows, which helps me tremendously. The interface of Workday is superior. It is easy and clear. Everything is organized effectively. I enjoy using Workday extensively. This might be because it is my first system to work on.
I have not used the financial management component of Workday. I used only HR, starting from recruitment till resignations. Everything regarding the workflow, onboarding, and anything in between, such as leaves, I worked on it in the HR department.
I create different processes with specific workflows, which helps me tremendously. The interface of Workday is superior. It is easy and clear. Everything is organized effectively. I enjoy using Workday extensively. This might be because it is my first system to work on.
The system is easy to use.
There is something that could be improved in Workday, specifically in the time tracking module. While I am not working on Workday now, I was a regional HRIS working for Egypt, Malta, India, and China. I mention these countries to relate to high population countries and companies.
In our company, we use assigned work schedules for our teams. Because we work with the time tracking module, we need to assign shifts. In the manufacturing industry, we might need to change shifts every day or week. Manufacturing teams are huge, approximately 50 to 200 people in one team. If this team has one leader, the leader needs to assign a work schedule for each person individually.
While there is mass upload functionality where we can load shifts for all people or specific groups, we need to select multiple people and assign them to a schedule from the interface itself. I have requested this functionality many times. When extracting business processes awaiting actions report, I can select different processes in one box, hit okay, and the report comes up. However, the same functionality does not work for work schedule assigning. If implemented, it would help many people in companies with high populations and big teams.
I have been using Workday for two years.
The support team from Workday is perfect. That is why I feel the difference. If my first experience with a support team was scheduling meetings for two or three days after, I would feel it was normal practice. However, with Workday, I can pick up the phone, call them on Teams, and they answer immediately. I do not need to schedule with them a week in advance.
Once I send an email, there is a support team of five or six people; anyone replies and can join a call or meeting immediately. Regarding different time zones, they were in Chicago while I was in Egypt, creating an eight-hour difference. I pick my time accordingly. I cannot call them at 3:00 AM their time, but when I call them around 9:00 or 10:00 AM, they answer. They never leave me on hold or waiting for weeks.
I was a customer of Workday. We also had a third-party partner, Two Block.
I do not know about their pricing, but Workday is expensive. For small companies, it is costly. The constraint is that you cannot use Workday in Egypt unless you have a site in the Americas or Europe. For my ex-employer, it was easy because they were based in Chicago, with another headquarters in Malta. With my current employer, we are an Egyptian public company based in Egypt; we cannot purchase Workday because it requires us to have a branch or headquarters in the Americas or Europe.
I would recommend it to other people, specifically if they meet the criteria of Workday. Workday is perfect.
On a scale of one to ten, I rate Workday 8.5 out of 10.
