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My main use case for Paycom is that I use it every day. Since I'm in Human Resources, I'm constantly making employee changes, running reports, and changing security profiles. For example, I handle all of the changes that come through for employees such as promotions, pay increases, schedule changes, and department changes. When I receive those notifications that an employee has had one of those changes, I go into Paycom and make all the necessary updates.

Paycom has impacted our organization positively because, years ago before Paycom, we did not have as many employees, and Paycom has allowed us to scale and add hundreds of employees. It has been beneficial to see the growth.

Paycom helped me scale by providing a batch editing function that is helpful with the number of employees we have. We are able to make edits quickly to a large number of employees. I also appreciate the way that the security profiles are created for managers to be able to see employees' data and time cards. This has had a positive impact as we scale.

Paycom made a significant difference in my workflow. When I first joined the Human Resources team, they were manually entering every single payroll number for a certain business line of ours. They were manually entering the gross amount that the employee was supposed to receive. When I joined the Human Resources team, I met with our Paycom representative and asked how we could automate the process. They guided me through how to do that, and now I am able to complete payroll in about thirty to forty minutes for approximately three hundred fifty employees.

Automating that payroll process greatly impacted my stress levels. Payroll previously was taking several hours, and there was much room for mistakes. Now it takes me thirty to forty minutes, and I have never made a mistake. It is always one hundred percent accurate due to Paycom's ability to match with the employee code and match the amounts that the employee is getting paid with the employee code.

The best features Paycom offers, in my experience, are that I think it is an easy platform for the most part for our employees to use. I appreciate the interface and how the customer service is generally good.

The interface stands out for me, especially because customer service is always helpful to me, particularly our Paycom representative. She is always available by email. Whenever I email with a question, which is typically every week, she gets back to me within a couple hours, and she always offers to jump on a call if needed.

I find the process of making those updates in Paycom to be straightforward. However, I wish I could forward date certain things. For example, if an employee is changing accrual profiles, there is not an option to make the change a future date. So I have to set a manual calendar reminder on my calendar to go back into Paycom and make that change on the proper effective date. I believe there is an option to pay more for a service that offers that in Paycom, but I think it should be included in the base level.

I think that there are some limitations to Paycom, including being able to date certain things in the future, such as accrual profiles or if someone's department is not changing for another week or two. I think Paycom does offer features that cost more to add those capabilities, but I think that is a limitation. That should be something that Paycom offers to any company and any package. I think the reporting function is limited. I do not use reporting extensively, but I know my team has mentioned reporting is limited, especially when it comes to financial reports or general ledger broken down into certain details.

I have been using Paycom for five and a half years.

Paycom is stable in my experience.

I think Paycom's scalability is good. I think there are some more complex employee tracking metrics and features that could be useful as we scale, such as if an employee has an incident that we need to file or different workflows where managers could request employee changes, and then it comes to us in Human Resources to make those changes. I think that is an area for improvement, but overall it has been fine with scalability so far.

The customer support is great. Our specific Paycom representative is always very responsive.

I know that we did use a different solution before Paycom. However, I was not at the company at that time, so I am not sure which platform we transferred from.

I honestly do not know if I have seen a return on investment with Paycom since I am not involved with the financial piece and the cost of Paycom compared to the cost we have spent on other company functions.

I am not involved in the pricing, setup cost, and licensing process for Paycom.

My company evaluated other options before choosing Paycom, but I do not know which ones. That was before my time, but I know that they would have explored other options.

I would advise others looking into using Paycom to meet with your Paycom representative to discuss exactly what functionality you will probably need for your company, and Paycom should be able to help guide you on the best way to do it from the beginning instead of having to clean things up later and doing it wrong initially. I rate Paycom a seven out of ten.

My main use case for Paycom is that I am the system administrator of it. As the system administrator with Paycom, I do data integrity audits, run reports, assign security for managers, and ensure that the data is updated correctly when managers are submitting personal action forms.

Paycom has positively impacted my organization because it gives managers more accountability for their staff, enabling them to see hours and stay on top of time and schedules. That accountability has affected my organization by allowing us to identify when employees are not working on a consistent basis and if they need to be evaluated and terminated because they are no longer working.

A specific scenario where Paycom has significantly changed my workflow is that it allows our employees to view their paycheck before it is actually deposited so that if there are any issues, they can report them right away and it can be corrected before payroll is confirmed.

The best features Paycom offers include an AI tool called I Want, where you can ask it a question and it will direct you to the area in the system that houses that feature you are looking for or a guide that allows you to learn more about that feature. Paycom also allows customization of personal action forms for you to be able to make changes to employee records. Additionally, you can customize system reports that are delivered with the system for your company's specific use.

When I need to learn how to do something in the system with regards to a specific module that I do not use every day, I can type my question into the AI tool and it takes me directly to that feature or the guide to assist me with setting that feature up.

Regarding Paycom's AI capabilities, I believe it takes into account what you have access to, so it will not display any documents or forms or guides or anything that would allow you to see things that you do not have access to. For the most part, Paycom does return all instances of whatever you put in, but on some occasions it does need you to be more specific; it cannot find what you need using general terms, and it requires specific complete sentences.

Paycom could be improved by allowing secondary managers, if they are not in the same department, to see employees labeled as rate by allocation.

I rate Paycom an eight because we are a complex organization that has a lot of secondary jobs and it is not user friendly when employees are trying to clock into those secondary jobs if they are not on the schedule; they have to select too many fields to be able to clock into the correct position.

I have been using Paycom for a little over a year and a half.

Paycom is stable.

Paycom's scalability is good; when we find something that we need in the system, we provide that feedback, and they relay it to the development team, and since we have gone live with Paycom, they have implemented at least two of our suggestions to improve our work around those issues.

Paycom's customer support is excellent, and I would rate the customer support a ten.

We previously used Ceridian Dayforce and we switched because their customer service was horrible.

My experience with the setup process is that Paycom did a lot of the heavy lifting for us; we provided all the data that we needed to be in Paycom, and they set it up for us and we validated it on a call with them, so it did not burden our team to help in that setup process; we gave them the tools and they completed it for us.

I do not have any metrics in front of me to share, but I believe that it has saved time in managers being able to process payroll and paychecks being correct.

Before choosing Paycom, we evaluated other options such as UKG and Paycor.

My advice to others looking into using Paycom is to make sure that it is feasible for their model. I would rate Paycom an eight overall.