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reviewer2752467 - PeerSpot reviewer
Engineer Cyber Security at a computer software company with 201-500 employees
Real User
Top 10
Has secured remote access and reduced support tickets through reliable connectivity

What is our primary use case?

I use Check Point Remote Access VPN mainly to secure access to my company internal network and system when working remotely. I mostly use it to connect to the internal server, access files and applications from home or while traveling.

I was working from home and needed to access our internal file server to retrieve some project documents using Check Point Remote Access VPN. I connected from remote access VPN and was securely able to download the file and continue work without any issues.

What is most valuable?

The best features Check Point Remote Access VPN offers are strong encryption, multi-factor authentication, endpoint compliance, data device health check, support for both IPsec VPN and SSL VPN, flexibility device and mobile support, and autoconnect.

The most valuable feature for me in Check Point Remote Access VPN is strong encryption and securing access. It gives me peace of mind knowing that my concerned connection is protected, especially when I'm working remotely on my sensitive company data.

Since using Check Point Remote Access VPN, we have experienced fewer security incidents related to remote access, and our IT team spends less time dealing with connection issues.

What needs improvement?

With Check Point Remote Access VPN, performance issues occur; sometimes the connection speed can be slow, especially during peak hours. I wish performance was more consistent. The initial setup was a bit complex, especially for non-technical users. A more user-friendly setup process would help.

Overall, Check Point Remote Access VPN works well, but a simpler user interface or mobile-friendly app would make it even better.

For how long have I used the solution?

I have been using Check Point Remote Access VPN for around one year.

What do I think about the stability of the solution?

Check Point Remote Access VPN is stable.

What do I think about the scalability of the solution?

Our organization finds Check Point Remote Access VPN handles increased numbers of remote users smoothly without performance issues.

How are customer service and support?

The customer support for Check Point Remote Access VPN has been very helpful and responsive whenever we needed assistance. They resolve our issues in a timely manner.

I would rate the customer support around nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

The initial setup was a bit complex, especially for non-technical users. A more user-friendly setup process would help.

What was our ROI?

We have definitely seen a return on investment with Check Point Remote Access VPN. It has reduced the number of support tickets related to remote access by about 30%, saving our IT team significant time. This has allowed us to focus on other important projects, which indirectly saves cost.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing for Check Point Remote Access VPN are reasonable for the level of security and features we get. The initial setup cost was manageable, though it required some time and expertise from our IT team.

Which other solutions did I evaluate?

I did not evaluate other options before choosing Check Point Remote Access VPN.

What other advice do I have?

The features of Check Point Remote Access VPN are good. Overall, Check Point Remote Access VPN works well, but a simpler user interface or mobile-friendly app would make it even better.

My advice would be to make sure you plan for proper setup and user training for Check Point Remote Access VPN, as it can be a bit complex for first-time users. Also, take advantage of strong security features such as multi-factor authentication to keep our network safe.

I rate Check Point Remote Access VPN a 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Technical executive at Satcom Infotech
Reseller
Delivers seamless remote access and excellent support
Pros and Cons
  • "I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."
  • "The pricing of GoTo Resolve is very high compared to other solutions."

What is our primary use case?

For patch management, I use GFI LANguard and GoTo Resolve.

I am a distributor. In my company, Satcom Infotech, we distribute GoTo Resolve and GFI LANguard. We implement that based on customer requirements and at customer places.

For MDM purpose, remote support purpose, and patch management purpose, my clients use GoTo Resolve.

What is most valuable?

The best features of GoTo Resolve are remote, agentless remote access.

GoTo Resolve can be integrated very easily with other tools such as SIEM or ticketing tools.

I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve.

What needs improvement?

The pricing of GoTo Resolve is very high compared to other solutions.

Pricing is a room for improvement for them, to reduce or lower the price.

For how long have I used the solution?

I have had experience working with GoTo Resolve for one year.

What was my experience with deployment of the solution?

It is very easy for my clients to set up this tool.

What do I think about the stability of the solution?

I think GoTo Resolve is a stable solution.

What do I think about the scalability of the solution?

GoTo Resolve is a scalable solution.

How are customer service and support?

I rate technical support from GoTo Resolve a 10 on a scale of one to 10, where one is the worst and 10 is the best.

I am giving 10 out of 10 for the support.

How would you rate customer service and support?

Positive

What other advice do I have?

I don't have experience in ManageEngine.

I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox.

I also have experience with GoTo Resolve.

I don't know about the advanced security protocols in GoTo Resolve.

The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it.

I rate GoTo Resolve 9 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
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