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We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them Windows. The monthly maintenance, as well as the installation of security patches from time to time, is done by Endpoint Central. Whenever there is a security patch, we push it through Endpoint Central or conduct monthly maintenance on every last Saturday of the month.

The GUI of Endpoint Central is very user-friendly, which simplifies the process of training new users. The tabs are clearly visible and intuitive, allowing users to understand their functions without difficulty. 

Additionally, the patch management feature is effective and allows us to see what new patches are available and which machines are affected, making it easy to target specific machines and deploy patches with just a few clicks.

There are times when we have a particular software installed in our system, but we do not receive patches for it from Endpoint Central. The support team mentions that the software may not be updated in their database yet, which requires us to raise a request for their database update. This lack of regular database updates has been an issue. 

Additionally, Endpoint Central does not support Linux, which makes it challenging to patch Linux machines using commands. Support for Linux, such as CentOS or Ubuntu, would be highly beneficial.

I have been using Desktop Central, now Endpoint Central, for five years.

I rate the stability at eight out of ten. We haven't encountered issues very frequently, however, there have been instances where an update created issues, which is common across products.

We are not using any scalable features in Endpoint Central, and there's a predefined configuration with a specific number of endpoints. We haven't faced any scalability issues.

ManageEngine provides good support for their products. I rate the technical support at eight out of ten. The support team is available via chat and will create a ticket if they're not available, providing assistance even for small issues.

Positive

All ManageEngine products are very simple to set up. They do not have a lot of complexity like some other systems such as Nagios. The GUI simplifies the installation and configuration process.

The pricing is average and not very high. ManageEngine products offer reasonable prices for their product quality.

Competitors include Qualys, which is more complex than Endpoint Central, yet offers more functionality. We use both systems, scanning with Qualys and patching with Endpoint Central. Qualys provides data based on international standards, which is reliable.

ManageEngine Endpoint Central could improve by introducing features for cloud resource management, such as scanning and patching for vulnerabilities in Azure subscriptions and other cloud environments. We have moved to the cloud and might not continue using Endpoint Central once we have no endpoints or servers left to manage. 

I rate the overall product as eight out of ten.

Managing the endpoint, inventory, and software is the main use case and main requirement for the product. I check the patch status of the endpoint components, and software deployment is also a primary function.

Software distribution and remote access services are the most useful functions and features in ManageEngine Endpoint Central that I really appreciate. Automated patch management is also helpful.

ManageEngine Endpoint Central helps reduce some vulnerabilities. However, vulnerability management in ManageEngine Endpoint Central is not the primary tool that we are using for vulnerability management, as we also work with some third parties for that.

I also use ManageEngine Endpoint Central asset management. It helps me take the situation under control based on my extensive experience with ManageEngine Endpoint Central in terms of inventory, software, license optimization, checking vulnerabilities to reduce the impact of a missed patch on a PC and different devices.

ManageEngine Endpoint Central is what I am personally working with and using, along with the Service Desk, which is another tool we use.

We have been working with ManageEngine Endpoint Central for four years or more. The customizable packages in software deployment are very positive; you can apply different policies for the package that you are going to deploy. This is something we are still using and working with.

ManageEngine has a very large portfolio of products. There is some functionality that is not managed from ManageEngine Endpoint Central, but you can find that functionality in another module of ManageEngine's portfolio.

It would be great to see some additional options within ManageEngine Endpoint Central. A better monitoring tool to analyze network traffic related to patch management would be something good to see inside the product.

We have been working with ManageEngine Endpoint Central for four years or more.

I would rate the stability as nine; it is really stable.

I would rate scalability as eight as well; the ability to scale is a good point.

The technical support is good because we are in direct contact with the development team technician in India. I would rate the technical support from ManageEngine as eight.

Positive

I am not in the position to make this comparison correctly because we have been working with ManageEngine for four or five years and have not tested any alternative solutions.

ManageEngine Endpoint Central setup is a little bit complex at the beginning, but that is normal because we have to set up different aspects of the solution and clean up our organization. At the end, it is working quite well.

Setup and training on how the module works and how to set up jobs to deploy the software are important. The first setup and first configuration were a bit complex. You have to understand how ManageEngine Endpoint Central works and have a clear view of your organization in terms of IT and devices. Setting up the discovery properly is important.

I would rate the pricing as seven; it is quite expensive from my point of view for ManageEngine Endpoint Central.